Overall Ratings & Reviews J Hotel Kuta

Traveloka (4,003)
Other sources (40)
8.4
Very Good
From 4,003 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.0

Location

8.8

Service and Facilites

8.5

People often mention about J Hotel Kuta
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Staff Friendliness (117)
Distance to City Center (107)
Surroundings (104)
Bedroom (102)
Accessibility (100)
Ambiance (100)
Bathroom (80)
Hotel Area (79)
Room Space (66)
Check-in/out Time (64)
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Traveler Reviews J Hotel Kuta

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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 day(s) ago
The bathroom door wouldn't close, only one electrical outlet worked, and the food variety was limited.
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Verified Traveler
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9.4
/10
Reviewed 1 week(s) ago
Wow.. a pretty good hotel.. I will stay here next time I go to Bali.. Clean, close to everywhere, and comfortable.. The price is not expensive but it's okay.. Got a good breakfast.. Thank you J Hotel Kuta.
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Nyitzz N.
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Leisure
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9.1
/10
Reviewed 2 week(s) ago
There is no coffee/tea in the room, no heater and refrigerator either.. the room I stayed in had a slightly sagging mattress, the pillow was very thin and the AC water was dripping (luckily not on the bed).. the room and towels were clean, the AC was cold, the hot water for showering was also very good, it's just a shame there were no bathroom amenities, only soap and shampoo.. the location is close to everywhere, close to the Dewata metro stop.. maybe for breakfast there would be more variety.. stayed 4 days 3 nights, the food was Indonesian and just ordinary.. only rice, 2 side dishes (chicken/fish/tempeh), 1 vegetable, bread and 2 kinds of fruit.. the drink was juice but the juice didn't taste good, the jam and bread were out of stock and they didn't refill them even though there were still some people eating.. maybe the breakfast could be improved again.. for the room and location it's okay.. thank you and hopefully the suggestions will be implemented 🙏🙏
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Accommodation's Reply
06 Jan 2026
Dear Ms./Mrs. Nyitzz N., Sincerely, J Hotel Kuta. Thank you so much for your detailed and constructive review. We appreciate you taking the time to share your 4-day, 3-night stay with us. We apologize for some of the inconveniences you experienced, such as the lack of coffee/tea, hot water, and a refrigerator in the room, the uncomfortable condition of the mattress and pillows, and water dripping from the air conditioner. We have noted your feedback and will forward it to the relevant team for future improvements. For your information, complimentary coffee, tea, and hot water are available in the lobby area. For bathroom amenities, we now provide soap and shampoo in the rooms. Other amenities, such as toothbrush sets, are available upon request at an additional cost. We appreciate your appreciation of the cleanliness of the room and towels, the comfortably cool air conditioning, the working hot water, and the hotel's convenient location near the Trans Metro Dewata bus stop. Regarding breakfast, we apologize if the variety of the menu and availability did not meet your expectations. We will forward your feedback regarding menu variety, beverage quality, and food replenishment to the restaurant team for evaluation and improvement in the future. Thank you again for your feedback and trust. We hope to welcome you back for an even better stay. Sincerely, The Management Team, J Hotel Kuta
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N***i
icon-Leisure
Leisure
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5.3
/10
Reviewed 2 week(s) ago
First came with a big suitcase and 2 small ones... No one came to help me carry the suitcase inside, even though there was a staff at the door, just ignored it. The room was super duper small. The online driver said, the man asked... Is the hotel clean? Whats... There was a bad story apparently, but I said it was just so-so. The food was not varied.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, J Hotel Kuta respectfully submits your feedback. Thank you for taking the time to share your experience with us. We apologize for any inconvenience, particularly the lack of assistance upon arrival, the uncomfortable room size, and the food variety not meeting your expectations. We greatly appreciate your feedback and the management will take it seriously for improvement, especially regarding the service attitude of our reception staff and the overall quality of service. We hope that on your next visit, we can provide a better and more satisfying stay. Sincerely, The Management, J Hotel Kuta
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F***i
icon-Staycation
Staycation
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9.4
/10
Reviewed 2 week(s) ago
I forgot to take a picture of the room... But it's exactly as pictured... Very comfortable, clean, and meets expectations... Toiletries are provided, except for a toothbrush... Luckily, I always bring one, just in case I don't get one.
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Accommodation's Reply
06 Jan 2026
Dear Mr./Ms. F*i, Warm greetings from J Hotel Kuta. Thank you for sharing your stay with us. We are delighted to hear that you were comfortable and that the room matched the pictures and your expectations. For your information, the hotel does not provide toothbrushes in the rooms. You can request a toothbrush at the reception desk for an additional charge according to hotel policy. Thank you for your understanding and feedback. We welcome all suggestions to improve our services in the future. We hope to welcome you back to J Hotel Kuta again. Sincerely, The Management Team, J Hotel Kuta
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Nice and quiet place, near food center.
1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear R***a, Warm greetings from J Hotel Kuta, Thank you for your kind review. We’re pleased to know that you enjoyed the quiet atmosphere and our convenient location near food centers. We truly appreciate your feedback and look forward to welcoming you again in the future. Warm regards, Management of J Hotel Kuta
c***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The platform states that no deposit is required, but in reality, it requires one. All terms and conditions should be stated upfront. That's all.
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Accommodation's Reply
06 Jan 2026
Dear Mr./Ms. c*e, This is a message from j hotel Kuta. Thank you for your feedback. We apologize for any inconvenience you experienced regarding the deposit information during check-in. Please note that the deposit requested is for the room key. You can pay this deposit using your National ID card (KTP/SIM) or cash in the amount of 50,000 Rupiah. This deposit will be fully refunded upon check-out if there is no damage or loss. We greatly appreciate your feedback and will forward it to us so that we can communicate these terms and conditions more clearly on our booking platform in the future. Thank you for your understanding. We look forward to welcoming you back to j hotel Kuta again in the future. Sincerely, The Management Team, j hotel Kuta
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L***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
It was a pleasant stay, even though it was only one night because I had to catch a flight. Check-in and check-out were very quick. Overall, it was a satisfying stay at J Hotel.
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Accommodation's Reply
06 Jan 2026
Dear L*y, This is a message from J Hotel Kuta. Thank you for your review. We are delighted to hear that, even though you only stayed one night, you were satisfied with your stay at J Hotel Kuta, especially the quick check-in and check-out process. Thank you for your trust. We hope to welcome you back again in the future. Sincerely, The Management Team, J Hotel Kuta
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
A very comfortable and recommended hotel to stay during the holidays... Good facilities and strategic location close to the airport.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, J Hotel Kuta would like to inform you that we appreciate your positive review. We are delighted to hear that you enjoyed your stay with us and found our facilities and location excellent, especially our proximity to the airport. Your compliments mean a great deal to us. We look forward to welcoming you back to J Hotel Kuta for your next vacation. Sincerely, The Management Team, J Hotel Kuta
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kristian c.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel rooms are clean and tidy. Recommended for a budget-friendly staycation in Bali.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Mr. Kristian C., Sincerely yours, from j hotel Kuta. Thank you for your positive review. We are delighted to hear that you found our room clean and tidy, and that you recommended j hotel Kuta as an attractive budget-friendly accommodation option in Bali. We look forward to welcoming you back for your next stay. Sincerely, The Management Team, j hotel Kuta
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D***A
icon-Leisure
Leisure
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9.0
/10
Reviewed 5 week(s) ago
Please teach the security guards to be more friendly to customers. The security guards on the day shift, the Easterners, treat customers like thugs.
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4 people find it helpful
Accommodation's Reply
06 Jan 2026
Thank you for your valuable feedback. We greatly appreciate it and hope to have further opportunities to improve our services in the future.
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Desi N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly staff and very strategic location
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Ms. Daisy N., Sincerely, J Hotel Kuta. Thank you for staying with us and for taking the time to write a review. We are delighted to hear that you were impressed with the friendliness of our staff and the hotel's location. Your review means a lot to us and encourages us to further improve the quality of our service. We hope to welcome you back to J Hotel Kuta on your next visit. Sincerely, The Management Team, J Hotel Kuta
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The staff is very friendly, prompt, responsive.
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Accommodation's Reply
06 Jan 2026
Dear Mr./Ms. A*i, This is a message from J Hotel Kuta. Thank you for taking the time to write a review. We are delighted to hear that our staff were friendly, efficient, and responsive throughout your stay. Your compliments motivate our entire team to continue providing the best service. We hope to welcome you back to J Hotel Kuta again. Sincerely, The Management Team, J Hotel Kuta
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The place is okay, cheap and comfortable!! I will come here again if I go to Bali~~~~
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear R*a, Thank you for choosing J Hotel Kuta and sharing your wonderful experience. We are delighted to hear that you felt comfortable and within your budget. We look forward to welcoming you back for your next holiday in Bali. Best regards, J Hotel Kuta Management
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Wooow I'm so happy to get a cheap hotel with amazing service and location😍😍😍😍
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Accommodation's Reply
02 Dec 2025
Dear R*a, Thank you for staying at J Hotel Kuta and sharing your experience. We are glad that you were satisfied with our reasonable price, our service and the overall comfort of the hotel. Your positive review means a lot to us and we hope to welcome you back again in the future. Best regards, J Hotel Kuta Management
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wildanul h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
A budget-friendly hotel, but not cheap
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Wildanur H., Thank you for choosing to stay at J Hotel Kuta and for taking the time to write a review. We are delighted that you enjoyed our hotel, both in terms of its value for money and service, while still providing a high quality and comfortable stay. We appreciate your valuable feedback and look forward to welcoming you back soon. Best regards, The Management Team of J Hotel Kuta
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wildanul h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Cheap and cheerful hotel in the center of Kuta, close to culinary spots and souvenir shops
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Wildanul H., Thank you for choosing to stay at J Hotel Kuta and for sharing your review. We are delighted to hear that you enjoyed our convenient location in the heart of Kuta, including easy access to many restaurants and souvenir shops. We appreciate your comments and look forward to welcoming you back again soon. Best regards, J Hotel Kuta Management
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A***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the rooms are cleaned every day and it's worth it, according to the price.
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Accommodation's Reply
02 Dec 2025
Here is the full version with a respectful closing: Dear Ms. A*i, Thank you for staying at J Hotel Kuta and sharing your experience. We are glad you were satisfied with the friendliness of our staff, the daily housekeeping service and the value for money. We look forward to welcoming you back again soon. Best regards, J Hotel Kuta Management
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Ellia K.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
A clean, comfortable, and convenient budget hotel. The staff are friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Ellia, Thank you for choosing J Hotel Kuta and taking the time to share your review. We are pleased to hear that you were impressed with our hotel's cleanliness, convenient location, and the friendly service from our staff. We appreciate your trust and we hope to welcome you back on your next visit.
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LAYDY
icon-Transit
Transit
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
Everything was great at the hotel, the service was friendly. The hotel is also strategically located, the wifi was great, everything was great, the only thing lacking was the bed sheet. Sorry, but the sheet was dirty 😭😭 very dirty.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Laydy L., Thank you for taking the time to write a review. We are very glad that you enjoyed our service, convenient location and excellent Wi-Fi. However, we apologize for the inconvenience caused regarding the cleanliness of the bed sheets. Your feedback is very important to us and we have passed it on to our housekeeping team to take immediate action to prevent this from happening again. Thank you for staying at J Hotel Kuta and we look forward to welcoming you back for an even better experience.
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Number of reviews per page
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