Luminor Hotel & Convention Jember By WH

Explore Luminor Hotel & Convention Jember By WH
8.3
Very Good
From 1,458 reviews
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Cleanliness

8.3

Room Comfort

8.4

Meal

8.4

Location

8.4

Service and Facilites

8.4

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Staff Friendliness (58)
Ambiance (54)
Bedroom (49)
Room Space (47)
Distance to City Center (46)
Bathroom (44)
Hotel Area (41)
Taste (40)
Variety (40)
Surroundings (39)
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Traveler Reviews Luminor Hotel & Convention Jember By WH

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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
We stayed in a 2-bedroom executive suite: spacious, comfortable bed, balcony overlooking the bamboo grove (we chose the corner room), very comfortable, and quiet. Although next door was a sort of cleaning shed, there was no noise. There was complimentary mineral water, chocolate, and a kettle for making coffee and tea (great for chatting on the balcony after waking up in the morning). The complimentary breakfast was varied and delicious. The hotel has a quiet atmosphere, is close to town, and the security guard, who also helped with parking, was very kind in finding a parking spot (since we rented a car). We tried room service, which was delicious, and the service for the trainee children was adequate. The bathroom was clean, the plumbing worked well, the water flowed fast, the hot water was smooth, and the AC was quite cold. We appreciated the early check-in attempt, as the train departed at 9 a.m., and rooms were naturally not yet available. When we wanted to leave, the manager (sorry, I forgot his name) greeted us and attempted to arrange an early check-in by offering us two rooms in the corner. And we liked the room, so we could check in, shower, and have breakfast with room service. Thank you, kind manager. One criticism: Inside the closet and behind the door, there's powder from termite infestation. So the cleaning staff needs to check frequently, because even after cleaning, the powder termite activity hasn't stopped. In the next room, where our aunt lives, termites entered even though the door was locked. It turns out the door wasn't securely locked. With the rainy season, gardens are indeed vulnerable to termites.
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I***N
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8.5
/10
Reviewed 6 week(s) ago
Very recommended, all good, no complaints whatsoever...the hotel is very comfortable
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arif f.
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8.8
/10
Reviewed 9 week(s) ago
Please maintain the existing SOPs. Luminor is the best 👍👍👍
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Accommodation's Reply
20 Oct 2025
Dear Mr. Arif F., Thank you for being our loyal guest and for taking the time to share your experience at Luminor Jember. We apologize for any shortcomings that may have hindered your stay at Luminor Jember. We will continue to improve the quality of our services and facilities. Thank you again for this positive review. We look forward to welcoming you and your family back to Luminor Jember again. Best regards, Lee Anggoro Vijaksono, General Manager
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 10 week(s) ago
The distinctive feature of LUMINOR Jember is its varied breakfast menu & coin pool entertainment, especially since access to the city center is very close.
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Accommodation's Reply
20 Oct 2025
Dear Mr. G*t, Thank you for choosing to stay at Luminor Hotel Jember and for leaving us a review. We are very pleased that you enjoyed your stay with us. We are committed to improving our service quality and hope to provide you with an even better experience on your next visit. Thank you and wish you continued success. Best regards, Lee Anggoro Vijaksono, General Manager
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Yulianti r. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very friendly staff, spacious rooms, ample parking, delicious food.
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Accommodation's Reply
20 Oct 2025
Dear Yulianti r. S., Thank you for taking the time to write a positive review. We are very glad that you were satisfied with our service and facilities. Your review is a driving force for us to continue to strive to provide the best service. See you again on your next visit. Thank you and good luck always. Best regards, Lee Angoro Vijaksono General Manager
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Thank you for your good service, would like to visit here again
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Accommodation's Reply
20 Oct 2025
Dear M*i, Thank you for your wonderful review. We are so glad that you enjoyed your stay at Luminor Hotel Jember. Your review is a great encouragement for us. See you again on your next visit. Thank you and we wish you continued success. Best regards, Lee Angkoro Wijaksono General Manager
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A***f
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff were friendly and upon check out asked about any problems with the room during our stay and whether improvements would be made to the room in the future.
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Accommodation's Reply
20 Oct 2025
Dear A*f, Thank you for taking the time to write a positive review. We are delighted to hear that you were satisfied with our service and facilities. Your review is a driving force for us to continue to strive to provide the best service. See you again on your next visit. Thank you and good luck always. Best regards, Lee Angkor Wijaksono General Manager
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H***i
icon-Leisure
Leisure
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8.4
/10
Reviewed 15 week(s) ago
The only thing missing is the floor of the room, which in my opinion looks like it's been mopped with an oiled mop, so it's just uncomfortable. Other than that, it's just fine.
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Accommodation's Reply
15 Sep 2025
Dear Mr./Mrs. H*i, On behalf of the management, we apologize for the inconvenience you experienced during your stay at Hotel Luminor Jember. We deeply regret that this happened, and we have conducted an evaluation with our Housekeeping department to make improvements, especially regarding room cleanliness. Of course, we will also improve it as best as possible. And we hope to welcome you back here and show you the changes we have made. Best regards, ly anggoro Wicaksono. General Manager.
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Jacqualine D. P.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 15 week(s) ago
Cleanliness improved. Food ok. Room cleanliness improved.
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Mr./Mrs. Jacqualine D. P., On behalf of the management, we apologize for the inconvenience caused during your stay at Hotel Luminor Jember. We deeply regret that this happened, and we have conducted an evaluation with our Housekeeping department to make improvements, especially for Room Cleanliness. Of course, we will also improve it as best as possible. And we hope to be able to welcome you back here and show you the changes we have made. Best regards, ly anggoro Wicaksono. General Manager.
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P***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The room is clean, the staff is friendly and informative, and the breakfast menu is quite varied, the fried rice and stir-fried cucumber are my favorites.
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Accommodation's Reply
15 Sep 2025
Dear Mr/Ms P*s. Thank you for being our loyal guest and taking the time to share your experience at Luminor Hotel Jember. We sincerely apologize for any shortcomings that may have been an obstacle during your stay at Luminor Hotel Jember. We will continue to improve the quality of our service and facilities. Thank you again for this positive review. We look forward to welcoming you and your family back to Luminor Hotel Jember. Warm regards, ly anggoro Wicaksono. General Manager.
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P***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
Friendly staff and waiters Varied food menu Everyone was well-served, even though the room was a bit dirty, but the staff were quick to help.
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Mr/Ms P*a. Thank you for being our loyal guest and taking the time to share your experience at Luminor Hotel Jember. We sincerely apologize for any shortcomings that may have been an obstacle during your stay at Luminor Hotel Jember. We will continue to improve the quality of our service and facilities. Thank you again for this positive review. We look forward to welcoming you and your family back to Luminor Hotel Jember. Warm regards, ly anggoro Wicaksono. General Manager.
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P***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
The staff is friendly and responsive. The food menu is varied. The only downside was that the room was a bit dirty, but the staff quickly cleaned it up.
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Accommodation's Reply
02 Sep 2025
Dear Mr/Ms P*a. Thank you for being our loyal guest and taking the time to share your experience at Luminor Hotel Jember. We sincerely apologize for any shortcomings that may have been an obstacle during your stay at Luminor Hotel Jember. We will continue to improve the quality of our service and facilities. Thank you again for this positive review. We look forward to welcoming you and your family back to Luminor Hotel Jember. Warm regards, ly anggoro Wicaksono. General Manager.
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The hotel staff is very friendly, very close to the STDI Jember campus
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Accommodation's Reply
02 Sep 2025
Dear Mr./Ms. A*a. Thank you for recommending Luminor Hotel Jember regarding our facilities to support your business stay. We look forward to your next visit. Thank you and continued success. Warm regards, ly anggoro Wicaksono. General Manager.
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 16 week(s) ago
For the friendliness of the staff, there is no need to doubt (always greeted with a smile everywhere, very helpful ⭐⭐⭐⭐⭐), for food and drinks, they are varied, all delicious, nothing is a dud at all (cleanliness, friendliness of the staff here is really ⭐⭐⭐⭐⭐ especially there is the Hotel Manager who greets and sits together to chat, subhanallah this is really ⭐⭐⭐⭐⭐, helpful, aware and care), for the rooms, hopefully in the future they will be more aware and care about dust and cleanliness 🙏. If I go to Jember, I will definitely come here again 🫶, like my own family and my own home.
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Accommodation's Reply
02 Sep 2025
Dear Mr./Ms. S*a. Thank you for taking the time to leave a positive review. We are very happy to know that you are satisfied with our service and facilities. Your review motivates us to continue providing the best. See you on your next visit. Thank you and always be successful. Warm regards, ly anggoro Wicaksono. General Manager.
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y***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Even though the location is further from the city center, it is still ok for resting... the food, service, friendliness, cleanliness and atmosphere are all good.
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Mr/Ms y*y, Thank you for your wonderful review. We are delighted to hear that you enjoyed every aspect of your stay with us at Luminor Hotel Jember. Your review is a source of encouragement for us. See you again on your next visit. Thank you and best wishes for continued success. Warmest regards, ly anggoro Wicaksono, General Manager.
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L***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
Very family friendly hotel, very enjoyable.
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Accommodation's Reply
02 Sep 2025
Dear Mr./Ms. L*y. Thank you for visiting Luminor Hotel Jember and for giving us a review. We are very pleased to know that you enjoyed your stay at Luminor Hotel Jember. Your comments mean a lot to us. We look forward to welcoming you on your next visit. Thank you and best wishes for continued success. Warm regards, ly anggoro Wicaksono. General Manager.
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endah w.
icon-origin-TRAVELOKA
7.6
/10
Reviewed 19 week(s) ago
The bathroom had a lot of limescale, I took the executive room even though it was really dirty.
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Accommodation's Reply
13 Aug 2025
Dear Mr./Mrs. Endah W. On behalf of the management, we apologize for the inconvenience caused during your stay at Hotel Luminor Jember. We deeply regret that this happened, and we have conducted an evaluation with our Housekeeping department to make improvements, especially for cleanliness. Of course, we will also improve it as best as possible. And we hope to be able to welcome you back here and show you the changes we have made. Best regards, ly anggoro Wicaksono. General Manager.
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F***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Comfortable, beautiful, and great. Perfect for a staycation.
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Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. F*A. Thank you for being our loyal guest and taking the time to share your experience at Luminor Hotel Jember. We sincerely apologize for any shortcomings that may have been an obstacle during your stay at Luminor Hotel Jember. We will continue to improve the quality of our service and facilities. Thank you again for this positive review. We look forward to welcoming you and your family back to Luminor Hotel Jember. Warm regards, ly anggoro Wicaksono. General Manager.
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R***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Recommendations for getting a comfortable stay in Jember
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Mr./Ms. R*t. Thank you for staying at Luminor Hotel Jember and for leaving us a review. We are pleased to hear that you were satisfied with several aspects of our accommodation. We are committed to improving the quality of our service and hope to provide an even better experience on your next visit. Thank you and continued success. Warmest regards, ly anggoro Wicaksono, General Manager.
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M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
In short, it is recommended to stay at Luminor... If you go to Jember, you will definitely stay here again... Always be successful, Luminor... Thank you.
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Accommodation's Reply
30 Jul 2025
Dear Mr./Ms. M*h. Thank you for staying at Luminor Hotel Jember and for leaving us a review. We are pleased to hear that you were satisfied with several aspects of our accommodation. We are committed to improving the quality of our service and look forward to providing an even better experience on your next visit. Thank you and continued success. Warmest regards, ly anggoro Wicaksono, General Manager
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Number of reviews per page
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