Dear Mr. Mohammad M, Thank you for sharing your experience at ibis Styles Malang. We are delighted to read your review and know that you were impressed by the warm hospitality of our entire team, from the interns to the chefs, and enjoyed your warm and memorable experience. This reflects the true spirit of service that we uphold. We are also pleased to hear that you were satisfied with the cleanliness of your room and enjoyed the welcome drink we provided. Your compliments are a great inspiration to our entire team to continue striving to provide memorable stays for all our guests. We greatly appreciate your feedback, as it helps us improve our services and guest experience. We hope to welcome you back to ibis Styles Malang in the future. Sincerely, Ina Rianawati, General Manager

Dear Valued Guest, Thank you for sharing your experience staying at ibis Styles Malang. We apologize for any inconvenience you experienced regarding the in-room amenities, including the lack of toothbrushes and drinking water, insufficient slippers, and the uncomfortable bed size for guests traveling with children. This is certainly not the experience we expect from our guests. For further information, ibis Styles Malang is implementing a program to reduce the use of single-use plastics, therefore some amenities, such as toothbrushes and drinking water, will be provided upon request. However, we recognize that this information and availability could be communicated more clearly to avoid inconvenience. We have noted your feedback regarding the provision of slippers and adjusting bed sizes to better suit the number and needs of guests, and we will follow up with the relevant team. We greatly appreciate your feedback, as it helps us improve our services and guest experience. We look forward to welcoming you back to ibis Styles Malang in the future with an even better experience. Sincerely, Ina Rianawati, General Manager

Dear Valued Guest, Thank you very much for sharing your experience staying at ibis Styles Malang. We are delighted to hear that you enjoyed your room amenities, the swimming pool, and the breakfast. Your compliments will encourage our team to continue striving for excellent service and facilities. Your valuable feedback will be invaluable in improving our services and enhancing the guest experience. We hope to welcome you back again soon. Sincerely, General Manager, Ina Lianawati

Dear Valued Guest, Thank you for sharing your experience staying at ibis Styles Malang. We are pleased to hear that you found your room comfortable and clean, and the hotel conveniently located. However, we apologize for the inconvenience regarding the lack of toothbrushes and toothpaste in your room. For your information, ibis Styles Malang is currently implementing a program to reduce the use of single-use plastics as part of our commitment to environmental sustainability. Therefore, some amenities, such as toothbrushes and toothpaste, will be provided upon request. Our staff will be happy to assist you in obtaining them whenever you require them. We apologize if this information was not communicated accurately. We greatly appreciate your feedback, as it helps us improve our services and guest experience. We look forward to welcoming you back in the future. Sincerely, Ina Rianawati, General Manager

Dear Valued Guest, Thank you for sharing your experience staying at ibis Styles Malang. We are delighted to hear that your room and bathroom were clean and that our staff were very helpful with breakfast arrangements for your trip to Bromo. I am glad to have played a part in making your trip comfortable and smooth. We greatly appreciate your feedback, as it helps us improve our services and guest experience. We hope to welcome you back in the future. Sincerely, Ina Rianawati, General Manager

Dear Valued Guest, Thank you for your feedback on ibis Styles Malang. We apologize if you found the cleanliness of the breakfast utensils not to your expectations. This is extremely important to us, as cleanliness and guest comfort are our top priorities. We have forwarded your feedback to the relevant team for immediate evaluation and improvement, ensuring that the cleanliness standards in the breakfast area are always maintained. We greatly appreciate your feedback, which helps us improve our service and guest experience. We look forward to welcoming you back in the future for a better experience. Sincerely, Ina Rianawati, General Manager

Dear Mr. Hasan B, Thank you for sharing your experience at ibis Styles Malang. We are delighted to hear that you had a wonderful time during your stay at our hotel. The entire ibis Styles Malang team greatly appreciates your feedback. We value your comments as they help us improve our services and customer experience. We hope to welcome you back in the future. Sincerely, Ina Rianawati, General Manager

Dear Valued Guest, Thank you for sharing your experience staying at ibis Styles Malang. We are delighted to hear that our staff were friendly and responsive to your concerns. We strive to provide prompt and attentive service to ensure maximum comfort for all guests. We greatly appreciate your feedback, which helps us improve our services and guest experience. We look forward to welcoming you back in the future. Sincerely, Ina Rianawati, General Manager