Mandarin Oriental Jakarta

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Overall Ratings & Reviews Mandarin Oriental Jakarta

Traveloka (1,378)
Other sources (427)
9.1
Exceptional
From 1,378 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

8.9

Location

9.3

Service and Facilites

9.3

People often mention about Mandarin Oriental Jakarta
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Staff Friendliness (56)
Room Space (55)
Bedroom (50)
Bathroom (49)
Ambiance (48)
Hotel Area (47)
Distance to City Center (45)
Taste (45)
Accessibility (43)
Variety (42)
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Traveler Reviews Mandarin Oriental Jakarta

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40
Customer reviews
R***a
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10.0
/10
Reviewed 3 week(s) ago
Very warm in every aspect ❤️
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L***S
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
5 stars hotel but the wifi network capability is relatively slow
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Dwi A. N.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Staying at the Mandarin Oriental Hotel is the best choice. I booked a deluxe room and was upgraded to a room with a view of the Hotel Indonesia roundabout. The food is delicious, the service is excellent, and the staff are all friendly. Excellent. 👍👍Success and continued success to Mandarin Oriental Hotel
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Sekar s.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Delicious food, comfortable atmosphere, super clean, and friendly staff. An unforgettable experience❤️
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Stephanie f. M.
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Leisure
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9.7
/10
Reviewed 6 week(s) ago
very strategic and we got complimentary anniversary cake and decor! thankyou
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umang s. c.
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Leisure
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9.7
/10
Reviewed 8 week(s) ago
From a room upgrade to a welcome treat to a sumptuous breakfast to helpful tips, this hotel and its staff went above and beyond!
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R***i
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10.0
/10
Reviewed 9 week(s) ago
The staff is friendly, the food is delicious, it's close to the mall, the rooms are comfortable.
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G***a
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
Right next to the German embassy, which was a convenient spot to stay and came on time for the visa appointment. Nice foods and room.
2 people find it helpful
S***a
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Leisure
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10.0
/10
Reviewed 11 week(s) ago
The room is very spacious and clean. Staff were friendly.
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N***a
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Leisure
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5.0
/10
Reviewed 12 week(s) ago
I stayed at the Mandarin Oriental Jakarta, booking a Mandarin Suite with View on Traveloka for one night. My expectations were high because Mandarin Oriental is known as a luxury hotel brand. However, the room I was given was an Urban Suite, not a Mandarin Suite with View, as I had imagined from the Traveloka description. I felt misled, especially on a booking platform like Traveloka. Furthermore, I was unable to secure a complimentary room deal from Mandarin Oriental regarding this disappointment. Therefore, I feel the value and service I expected from Mandarin Oriental did not meet my expectations. My suggestion is that the hotel should: 1. Be more transparent in displaying room types on all online platforms. 2. Provide the best service to maintain the Mandarin Oriental brand standards. I am very disappointed because this experience fell far short of my expectations. I am very disappointed.
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A***a
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9.7
/10
Reviewed 14 week(s) ago
Spacious room, monument view always
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P***y
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Staycation
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9.7
/10
Reviewed 15 week(s) ago
The hotel staff was very friendly, check-in was fast and clear, the room was spacious and clean, with a great view directly to the Welcome Monument, close access to the GI and PI stations, and the MRT and bus stops. Breakfast had a wide selection and was delicious overall, thank you!
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Muhammad A. A.
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10.0
/10
Reviewed 16 week(s) ago
Everything’s perfect... Best of the best among the city...
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Muhammad A. A.
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10.0
/10
Reviewed 17 week(s) ago
Stunning!!!! Best service, 5 stars hotel in Jakarta!!!!
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Iis Y. N.
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10.0
/10
Reviewed 18 week(s) ago
Almost all of the staff were very friendly. Would like to come back again to this hotel. The food was super good.
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Accommodation's Reply
08 Aug 2025
Dear Iis Y. N., It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Kind regards, Christian Christian Wildhaber General Manager
D***y
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Staycation
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9.4
/10
Reviewed 19 week(s) ago
Have stayed here many times, as usual it is always comfortable and impressive.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff at Mandarin Oriental, Jakarta looks forward to welcoming you back. Best regards, Dom. Dominik Hengge, Hotel Manager.
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A***i
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Leisure
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9.3
/10
Reviewed 20 week(s) ago
A very good hotel next to bundaran HI. Plaza Indonesia and Grand Indonesia are in walking disctance. The service was excellent, room was complete and in good condition. The breakfast was complete, but a little bland and some were hard. I think that the deposit is too high though, Rp1Mio, maybe it needs to be included in the hotel description. Love the swimming pool, the bathub, and the wardrobe. Absolutely will come again.
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Accommodation's Reply
01 Aug 2025
Dear Guest, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Kind regards, Dom Dominik Hengge Hotel Manager
M***a
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Great location... Perfect for a staycation and enjoying the drive-free area on Sunday mornings. The hotel rooms are spacious, complete with a sofa, work desk, wardrobe, and spacious bathroom. The breakfast options are varied and delicious. The staff is very friendly and helpful.
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Accommodation's Reply
01 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff at Mandarin Oriental, Jakarta looks forward to welcoming you back. Best regards, Dom. Dominik Hengge, Hotel Manager.
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Pipit D. R. O.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
We had an absolutely amazing stay at Mandarin Oriental Jakarta for our anniversary. From the moment we arrived, everything was smooth. The front desk team were lovely and a big shoutout to Kelly, who went above and beyond with her hospitality and personally walked us to our room. She was fantastic!!!💗 The room was beautifully set up with decorations and a surprise cake, which made it feel extra special🙈🪭Everyone we came across was warm and welcoming, and the attention to detail was next level especially the housekeeping came by twice a day to keep everything spotless and make sure we were completely comfortable💯 The amenities were spot on, everything you could possibly need was there. And the breakfast was I ncredible! So many great options, and we genuinely enjoyed every bite🍽️ Can’t thank the team at MO Jakarta enough for making our anniversary stay so memorable. We’ll definitely be back x!🩷
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Accommodation's Reply
01 Aug 2025
Dear Pipit, Thank you for your fantastic review. As we pride ourselves on delivering world-class hospitality and experiences to all our guests, it was wonderful to hear that the exemplary reception and service extended by my colleagues, especially Kelly made your stay so special and memorable. We look forward to welcoming you back to the hotel very soon. Kind regards, Dom Dominik Hengge Hotel Manager
G***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 23 week(s) ago
Overall good experience, but need more food variety for breafast
1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Guest, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Kind regards, Dom Dominik Hengge Hotel Manager
Number of reviews per page
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