Dear Ms Cynthia, Thank you for your feedback. We apologize for the inconvenience regarding the hot water issue during your stay. This has been shared with our team for further action. We hope to welcome you again in the future and offer you a more comfortable stay. Sincerely, Naqiu Redzuan Guest Relations Manager

Dear Guest, Thank you for sharing your feedback with us. We’re happy to hear that overall your stay was very nice. We appreciate you letting us know about the bathtub issue and the TV channel selection. Your comments have been noted and shared with our team so we can continue improving our facilities and guest experience. We hope to welcome you back again soon for an even better stay. Sincerely, Naqiu Redzuan Guest Relations Manager

Dear Mr. Edson, We appreciate you taking the time to share your review. It is a pleasure to know that our location, cleanliness, and accessibility contributed positively to your stay. We look forward to welcoming you back in the future. Sincerely, Naqiu Redzuan Guest Relations Manager

Dear Mr. Wiriawan, Thank you for your honest feedback. We’re glad you found our location convenient; however, we sincerely apologize that the room condition and maintenance issues affected your overall comfort. This is certainly not the experience we aim to provide. Your comments have been taken seriously and shared with our team as we work toward improving our facilities. We truly appreciate your feedback and hope to welcome you back for a better stay. Sincerely, Naqiu Redzuan Guest Relations Manager

Dear Mr. Yoga, Thank you for your positive feedback. We’re pleased to hear that you enjoyed the quality of your stay and found our hotel to be great value. We look forward to welcoming you again. Sincerely, Naqiu Redzuan Guest Relations Manager

Dear Mr Shan, Thank you for your feedback. We sincerely apologize for the noise from the air-conditioning and have shared your comment with our maintenance team. We’re glad you enjoyed the rest of your stay and hope to welcome you back for an even more comfortable experience. Sincerely, Naqiu Redzuan Guest Relations Manager

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the condition of your room issue, and for the inconvenience caused during the night with your children. We understand that the suggested room change was not an ideal solution, and we regret that the maintenance visit did not fully resolve the problem. We’re glad you enjoyed our other facilities, and your comments regarding the room condition have been shared with our team to ensure improvements. We hope to welcome you and your family again for a more comfortable stay. Sincerely, Naqiu Redzuan Guest Relations Manager

Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you had a pleasant stay and enjoyed your experience with us. We look forward to welcoming you back soon. Sincerely, Naqiu Redzuan Guest Relations Manager

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Sincerely, Anita Michael Guest Experience Manager

Dear Guest , Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Sincerely, Anita Michael Guest Experience Manager

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely, Anita Michael Guest Experience Manager

Dear Guest , Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time. Sincerely, Anita Michael Guest Experience Manager

Dear Guest, Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time. Sincerely, Anita Michael Guest Experience Manager

Dear Nor Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you and your son enjoyed the stay. We take great pride in maintaining a clean, spacious, and comfortable environment for all our guests, so your kind words mean a lot to us. We look forward to welcoming you and your family back for another great experience. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that you found our location convenient, appreciated the proximity to the monorail station and Lalaport, and enjoyed the spacious and comfortable room. However, we sincerely apologize for the inconvenience you experienced with your door access on the morning of your check-out. We regret that it took two visits to the lobby before the matter was resolved. This should not have happened, and we apologize for the delay in addressing your concern promptly. We are reviewing this incident with our front desk and technical teams to ensure faster response times and more efficient problem-solving for our guests in the future. We truly appreciate your patience and understanding, and we are pleased that your overall experience was positive despite this issue. Thank you for choosing to stay with us, and we hope to welcome you back for an even smoother experience next time. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you so much for your wonderful review and recommendation. We are delighted to hear that you enjoyed your stay with us and found our location convenient for exploring Kuala Lumpur. It is great to know that the accessibility to nearby attractions and areas made your visit more enjoyable. We truly appreciate you taking the time to share your positive experience, and we look forward to welcoming you back on your next visit to Kuala Lumpur. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for your kind words and the perfect rating. We are delighted to know you had an amazing stay with us. Your appreciation means a lot to our team, and we look forward to welcoming you back for another wonderful visit soon. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Mr Eri Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your experience. We are truly honoured by your kind words and recommendation. It brings us great joy to know that our central location in Bukit Bintang, close to shopping, dining and attractions along with our spacious rooms and well-appointed bathrooms contributed to making your Kuala Lumpur vacation memorable. Your appreciation of the value we offer, balancing comfort and facilities with pricing, is particularly meaningful to us as this reflects exactly what we strive to provide all our guests. We would be absolutely delighted to welcome you back for another exceptional stay whenever your travels bring you to Kuala Lumpur again. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for your wonderful review. We are so pleased to hear that you enjoyed your stay with us, especially our vegetarian-friendly offerings and convenient location. It is wonderful to know these aspects contributed to a comfortable experience for you. Once again, thank you for taking the time to share your kind words, feedback like yours motivates our team to continue delivering thoughtful hospitality. We would be delighted to welcome you back for another enjoyable stay. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay in our spacious room and found the location convenient with direct access to Berjaya Times Square mall and the monorail station. It is also wonderful to know that our vegetarian breakfast offerings met your expectations with their variety and taste. Your feedback is truly appreciated, and we look forward to have the pleasure of welcoming you back for another enjoyable stay in the future. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.