As the top hotel in the area the biggest issue for me was the customer service. The hotel is beautiful and rooms are stunning. You have everything you need and more. Gym needs a bit of improvement and better lighting. But the worst was the poolside service. Several days people were trying to chase down servers and ask for drinks/food. Nobody is around to serve you and when you ask, towel guys can’t help and say it’s a normal complaint. The service at the root was extremely rude and slow too. Again, hotel is beautiful but you expect top service at a five star hotel.

Nice property, lovely beautiful room with a lovely bathroom. The rooms were wonderfully cleaned by housekeeping which we appreciated. Couple of things that popped up: 1. As we checked in, a couple queued after us and were given an immediate free upgrade to a superior ocean room but we didn’t nor were we offered. There felt an underlying unconscious bias which was a shame. We are brown and this was my birthday trip, so that was a disappointing start. 2. The afternoon tea was very disappointing.

Loved it, room was gorgeous, staff very very friendly and helpful and all spoke excellent English. Breakfast was good, pool areas were great. Access to the sea is about a 5min walk and through a neighbouring hotel, Funchal town center is about. 25min walk away. Plenty of restaurants are nearby however. One of the most comfortable hotels I've ever stayed at, would happily revisit

Fantastic service, large rooms. Breakfast was amazing. Would stay again.

EXPEDIA was no help when i realise that i couldnt travel from Birmingham to Funchal. Couldnt make the holiday , told them months in advance. Even happy move date. No help or communication was given. Never use them again. Lost my holiday and money.

We had a very pleasant stay.

Clean Good service Good breakfast and dinners Huge pool Luxury

beautiful property, luxury feel

I recently returned from a stay at Savoy Palace Madeira and had a pleasant experience. The hotel staff deserves significant credit; their helpfulness and genuine willingness to go above and beyond were truly commendable. Additionally, the housekeeping service was top-notch, keeping our room impeccably clean and organized every day. While we enjoyed our stay, we were quite surprised by the hotel's interior design choices. The space felt like a mix of two different eras. For instance, the bathrooms were beautifully modern and well-appointed, but they were often paired with heavy, outdated furniture and finishes that simply didn't complement them. The overall design lacked a clear vision and felt like an accumulation of styles rather than a unified, luxurious aesthetic. This inconsistency was a frequent point of discussion for us, as it prevented the hotel from feeling like a truly cohesive and high-end space.

Beautiful property, but not ideal for a relaxing vacation. The hotel requires advance reservations for restaurants and sticks to a strict schedule for most activities. Food and drinks aren’t available by the pool after a certain time, and if you don’t pre-book, your only dining options might be offsite or very late 10 p.m. One major letdown was the dress code—many of the better restaurants required dress shoes, which isn’t practical when traveling through Europe with light luggage. We’ve been to locations around the world that require nice dress code but don’t impose dress shoes on 12 year olds. Overall, it felt too rigid for a laid-back getaway. They probably lost 2K from us dining. Not coming back.

We had a lovely stay!

It was amazing and the staff was exceptional

Lovely holiday

Great

Great

Lovely

It was fine I am a little disappointed I sent an email to inform them that we are celebrating our anniversary there Ask for

Best place in the world

Beautiful property, perfect location, first class service

The Ze