Royal Orchid Guam Hotel

Explore Royal Orchid Guam Hotel
6.4
Pleasant
From 961 reviews
Cleanliness

6.2

Room Comfort

6.4

Location

7.8

Service and Facilites

7.2

Traveler Reviews Royal Orchid Guam Hotel

Number of reviews per page
20
40
Top reviews
Frank
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great place.
Camille
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Spacious silent rooms
Diana
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

looked like it hadn’t been swept or swabbed recently. There was a cockroach in the shower and the sheets smelled damp and gross.
Verified traveler
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

WiFi did not work the entire time, smells of mildew, dryers did not work. in all honest hotel needs major renovations.
jay
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Escalators to the ground floor restaurants were not working so you have to walk a long ways to the elevator that goes to the ground floor. Main elevator stops at the lobby. Just an fyi, broken escalators are also stairs. Lol
Austin
icon-Business
Business
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

While the room was reasonably clean, it lacked amenities, maintenance upkeep was poor, and there was not hot water.
Glen
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great locations
Dan
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

This hotel looked
william
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Aphasia y
Denisha
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice & clean
Arthur
icon-Business
Business
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It was all good except at times limited parking space
Aija
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

this place is gross and had nonexistent air conditioning. super horrid lol the shower had mold and the beds were gross. just super yucky. avoid if you can.
Johnny
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Room wasn’t that clean
RitaMarie
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Did not get King bed despite booking King. Aircon not working, room had terrible smell, breakfast was poor quality. Will not return, despite being local Guam resident.
Jamie
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

A/c and tv was broken and had to change room multiple times
Gloriette
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The hotel only had one front desk staff available , she understood and was kind to us with the room situation we we're in. There was leakage from the room above us. There was no manager on duty or supervisor available at the premises or through contact as well so we weren't able to change our room for the night unless management approved. The escalators dont function, it's block off so we had to go through property and swtich elevators to go to our room. Overall we weren't happy with our stay at the hotel.
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Kina
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

This hotel was more of a motel than what it seems. The tub had stains and the faucet part needed to be changed out. Very rusty. Sliding door for toilet was broken. The floor was slippery with cleaning products. It said it had free wifi but it never worked so the TV had nothing to play. The bedding’s had an odd smell to them also. Aside from all that, the staffs were very kind.
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Jesus
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

I don't like the property because it doesn't have a business center. But I like the property because it is conveniently located where dining options are just a walking distance.
Mariah
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The rooms were a lot more run down than i would have thought. There was mold in the shower of the first room we were given. Staff were able to change our room with no issues, but the second room change was still in poor condition. Had to wait 30 minutes agter our check in time to actually get a room as well.
Tavita
icon-Business
Business
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Tony Roma
Number of reviews per page
20
40