Sunlake Waterfront Resort & Convention Jakarta

Explore Sunlake Waterfront Resort & Convention Jakarta
8.6
Very Good
From 11,218 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.7

Service and Facilites

8.6

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Staff Friendliness (223)
Room Space (222)
Family Friendly (198)
Bedroom (191)
Variety (189)
Taste (186)
Ambiance (180)
Hotel Area (177)
Bathroom (173)
Accessibility (164)
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Traveler Reviews Sunlake Waterfront Resort & Convention Jakarta

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Customer reviews
m***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Nice, close to sports facilities, where is the hotel?
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B***y
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Staycation
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9.1
/10
Reviewed 1 week(s) ago
All the hotel staff were very friendly and kind. The room condition and cleanliness were excellent. Thank you for all the service.
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Accommodation's Reply
18 Nov 2025
Dear Ms. B, Warmest regards, Sunlake Waterfront Resort & Convention Center Jakarta Thank you for your wonderful review via Traveloka Review. We are very glad that you are satisfied with our facilities and services. We hope that we can continue to provide the best facilities and services to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Cozy atmosphere, clean rooms, and friendly staff, perfect for a short stay!
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Accommodation's Reply
11 Nov 2025
Dear Mr/Mrs. r***a, We are happy that you took the time to review Sunlake Waterfront Resort & Convention Jakarta. Wish to host you again in Sunlake Waterfront Resort and Convention Jakarta for another pleasant stay. Sincerely, Abu Bakar Al Qindi General Manager
D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Very pleasant, helpful staff
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Accommodation's Reply
11 Nov 2025
Dear D*y, Warmest regards, Sunlake Waterfront Resort and Convention Jakarta Thank you for your wonderful review via Traveloka Review. We look forward to continuing to provide the best service to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 week(s) ago
It was very pleasant, all the staff were friendly and helpful.
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Accommodation's Reply
04 Nov 2025
Dear Ladies/Gentlemen, Warmest regards from Sunlake Waterfront Resort & Convention Jakarta. Thank you for taking the time to write a positive review about our friendly staff and for sharing your experience staying at Sunlake Waterfront Resort & Convention Jakarta. Thank you again for your review and we look forward to welcoming you back soon. Best regards, Abu Bakr Al Kindi, General Manager
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Excellent service. When I asked where the spa was, the receptionist not only told me where it was, but also showed us to it. Very helpful, and the restaurant service was also great. Good job.
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Accommodation's Reply
04 Nov 2025
Dear A*a, Warmest regards, Sunlake Waterfront Resort and Convention Jakarta Thank you for your wonderful review via Traveloka Review. We look forward to continuing to provide the best service to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Nice, clean, strategic, and helpful staff
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Accommodation's Reply
31 Oct 2025
Dear H***a, We very much appreciate your comments regarding your stay at Sunlake Waterfront Resort and Convention Jakarta. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abu Bakar Al Qindi General Manager
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The sleep is comfortable. The food is all delicious. There are lots of menus. One word for Sunlake is *TOP*
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear S*i, Warmest regards, Sunlake Waterfront Resort & Convention Jakarta Thank you for taking the time to write us a positive review regarding our comfortable facilities, delicious breakfast menu and for sharing your experience staying at Sunlake Waterfront Resort & Convention Jakarta. Thank you again for your review and we look forward to welcoming you back soon. Best regards, Abu Bakr Al Kindi, General Manager
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Siti S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
This is my second stay here. The first time I stayed here, it was very comfortable, and everyone was friendly. That's why I brought my family this second time. But yesterday wasn't as comfortable as the first. First, swimming felt uncomfortable because the security guards were so closely monitoring us, making us feel like fugitives. Second, the fire alarm went off four times, without any warning, causing all the guests to panic and leave their rooms. Especially since I brought my mother, who panics easily. It was very, very bad. And yes, this is my last time there. Because of this unpleasant experience. Please reconsider your comfort.
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Accommodation's Reply
30 Oct 2025
Dear Ms. Siti S., Best regards, Sunlake Waterfront Resort & Convention Jakarta Thank you for taking the time to write a review of Sunlake Waterfront Resort & Convention Jakarta. We apologize for the inconvenience caused by this review and we will use this review to improve our services and facilities. We look forward to serving you even better in the future. Best regards, Abu Bakr Al Kindi General Manager
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Martha
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was spacious and beautiful. We were lucky enough to book a deluxe room and be upgraded to a junior suite, which was luxurious. We were very pleased with the prompt receptionist service.
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear Ms. Martha S.W., Thank you for always choosing to stay at Sunlake Waterfront Resort & Convention Center Jakarta and for leaving us a positive and satisfactory review. We are delighted to know that Ms. Martha was satisfied with our facilities and services. We hope that we can continue to provide the best facilities and services to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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Diva
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The service was incredibly satisfying. Comfortable, quiet, and pleasant.
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Accommodation's Reply
20 Oct 2025
Dear Diva D., Warmest regards, Sunlake Waterfront Resort and Convention Jakarta Thank you for your wonderful review via Traveloka Review. We are very glad that you were satisfied with our facilities and services. We hope to always provide the best service to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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Rina M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The experience staying at the hotel was very good. I really liked the service—very friendly, fast, and excellent. Thank you, please keep up this kind of service.
1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Mrs. Rina M., Thank you for choosing Sunlake Waterfront Resort and Convention Jakarta and taking the time to tell us your experience during your stay at Sunlake Waterfront Resort and Convention Jakarta. It is a pleasure for us to hear that you enjoyed our facilities, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Sincerely, Abu Bakar Al Qindi General Manager
Y***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The Only Bad thing while staying there are the lack of chair to sit and enjoy my breakfast Overall Great Experience to stay there
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Accommodation's Reply
15 Oct 2025
Dear Mr/Mrs. Y***n, Thank you for taking your time to review Sunlake Waterfront Resort & Convention Jakarta. According to your review, We want to apologize for not delivering experience that not meets your expectation during your stay. We will use your review to male an evaluation for a better services and quality. We hope we can serve again in the future with the best way. Sincerely, Abu Bakar Al Qindi General Manager
Muhamad a. F. a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff are very friendly and helpful with the check-in process. The hotel staff are very friendly and helpful with the check-in process. The hotel staff are very friendly and helpful with the check-in process.
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Accommodation's Reply
15 Oct 2025
Dear Mr. Muhammad A.F.A., Warmest regards, Sunlake Waterfront Resort & Convention Center Jakarta Thank you for your wonderful review via Traveloka Review. We look forward to continuing to provide the best service to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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Muhamad a. F. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff are very friendly and helpful with the check-in process. The hotel staff are very friendly and helpful with the check-in process. The hotel staff are very friendly and helpful with the check-in process.
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Accommodation's Reply
15 Oct 2025
Dear Mr. Muhammad A.F.A., Best regards from Sunlake Waterfront Resort & Convention Jakarta, Thank you for taking the time to write a positive review about our services and sharing your experience during your stay at Sunlake Waterfront Resort & Convention Jakarta. Thank you again for your review and we look forward to welcoming you back soon. Best regards, Abu Bakr Al Kindi, General Manager
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a***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Overall, it's good. I got a special price at 10-10, and it's really kid-friendly. It's just that you can't leave your bags after check out, and you can't check in early because it's so crowded. But the family facilities are super complete.
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Accommodation's Reply
15 Oct 2025
Dear Ladies/Gentlemen, a*y Warmest regards, Sunlake Waterfront Resort & Convention Jakarta Thank you for taking the time to share your experience at your stay at Sunlake Waterfront Resort & Convention Jakarta. We are delighted that you had a pleasant stay with us, especially with our comprehensive facilities for families and kids. Regarding your comments regarding the luggage storage service, that is a matter for the hotel management. Thank you once again for the review, and we do hope to have the pleasure of welcoming you back to Sunlake Waterfront Resort & Convention Jakarta. Sincerely, Abu Bakr Al Kindi General Manager
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Noer R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
economical price, excellent facilities
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Accommodation's Reply
15 Oct 2025
Dear Mr. Noer R., Warmest regards, Sunlake Waterfront Resort & Convention Center Jakarta Thank you for your wonderful review via Traveloka Review. We are very glad that Mr. Noer was satisfied with the facilities we provided. We hope that we can always provide the best facilities to all our guests and hope to welcome you back again soon. Best regards, Abu Bakr Al Kindi, General Manager
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly, almost all of them recommend a staycation here.
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Accommodation's Reply
13 Oct 2025
Dear Mr./Ms. D*y, Warm greetings from Sunlake Waterfront Resort and Convention Jakarta. Thank you for your excellent review through Traveloka Review. We hope to continue providing the best service to all our guests, and we look forward to welcoming you back soon. Warmest regards, Abu Bakar Al Qindi, General Manager.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Staff very friendly and supportive, environment is very good, very spacious rooms with comfortable bed 🛌😴
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Accommodation's Reply
13 Oct 2025
Dear Guest, Warmest Greetings from Sunlake Waterfront Resort and Convention Jakarta. We are happy that you took the time to review Sunlake Waterfront Resort & Convention Jakarta. Your feedback is valuable for us to keep improving our best service. Wish to host you again in Sunlake Waterfront Resort and Convention for another pleasant stay. Sincerely, Abu Bakar Al Qindi General Manager
L***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The breakfast service was a bit unfriendly, but other than that it was really good.
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Accommodation's Reply
06 Oct 2025
Dear Mr./Ms. L*l, Warm greetings from Sunlake Waterfront Resort & Convention Jakarta. Thank you for choosing our hotel as your place to stay and thank you also for the positive feedback you have given us. We apologize for anything that did not meet your expectations. We will use this as a good evaluation for us going forward. We hope to be given the opportunity to serve you better in the future. Warmest regards, Abu Bakar Al Qindi. General Manager.
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Number of reviews per page
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