Sinabung Hills Berastagi

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Overall Ratings & Reviews Sinabung Hills Berastagi

Traveloka (2,906)
Other sources (33)
8.5
Very Good
From 2,906 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.5

Location

8.6

Service and Facilites

8.4

People often mention about Sinabung Hills Berastagi
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Staff Friendliness (33)
Ambiance (32)
Surroundings (30)
Family Friendly (30)
Hotel Area (30)
Taste (28)
Room Space (27)
Bedroom (27)
Distance to City Center (26)
Variety (25)
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Traveler Reviews Sinabung Hills Berastagi

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Customer reviews
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santi t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I don't know what to say..this hotel is the bestt
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s***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
If you go to Berastagi, you will definitely go to this hotel, it's really comfortable... Even though the road to get in is a bit bad, it's still the family's choice.
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Everything is okay. Breakfast is included, and the price is affordable.
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Hanny T. w.
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10.0
/10
Reviewed 4 week(s) ago
The best hotel in Berastagi. And the price is affordable too. Sinabung Hills is the best…
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M***a
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Friendly staff, strategic location, very spacious, comfortable, clean, delicious breakfast, lots of variety
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R***n
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
Wow, that's crazy! The food was beyond my expectations. It was the best hotel food I've ever had. The sweet and sour fish and the water spinach with shrimp paste were the best. Please keep up the good quality food! Other than that, it was very comfortable.
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Accommodation's Reply
25 Oct 2025
Thank you for your review. We hope you will return to stay at Sinabung Hills Hotel Berastagi again. Best regards, Bukit Sinabung Hotel Management
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N***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Everything is okay... there is only one thing missing, the cottage room is not very clean, the roof looks like it is rotting and some parts have started to be eaten by termites.
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Accommodation's Reply
25 Oct 2025
Thank you for your review and feedback. We apologize for any inconvenience you experienced regarding the cleanliness of the housekeeping area and the condition of the roof. We have forwarded this feedback to our housekeeping and maintenance team for prompt repairs and thorough cleaning. We sincerely appreciate your interest and look forward to welcoming you back for an even better experience at Sinabung Hills Hotel.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Overall, the service is good
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H***i
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff was very friendly and kind in directing us to the room we wanted, and the place was very spacious and clean, success always for everyone.
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1 people find it helpful
Hewan H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
It's quite comfortable to stay here, especially with a large family.
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Accommodation's Reply
13 Oct 2025
Thank you for your feedback and for staying at Hotel Sinabung Hills. We look forward to welcoming you back.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is clean, the staff is friendly and the food is delicious.
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R***h
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Everything was great 😉, I want to go back again.
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1 people find it helpful
J***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The service is the best ever. It's always our family's choice.
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1 people find it helpful
J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
During breakfast, the SPV/manager was very friendly. He asked us how the food was, the staff's service, and the comfort of our stay. Much has changed in terms of service, so we wish you continued success.
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel staff, including security, are friendly. In-room entertainment facilities have been added.
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Sofyan A. H.
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10.0
/10
Reviewed 11 week(s) ago
Great, hopefully it will be made even more beautiful
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Arief P.
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Leisure
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9.4
/10
Reviewed 11 week(s) ago
Overall very satisfying, very suitable for families and children.
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Devi A.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Horas, Mejuah juah!! Our stay at Sinabung Hills was very memorable❤️ Ambiance/Facilities: the facilities, especially the outdoor area, are very good, especially for families, very kids friendly Food: all menus, especially the breakfast menu available, are very good. Staff Assistance: excellent service for the staff team, especially the hotel manager is very friendly Highlights: this hotel is very suitable for family vacations, especially those with toddler-aged children Price: the price is very appropriate with all the facilities that we can enjoy Location: very strategic and very close to the city
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1 people find it helpful
Julin H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Very friendly and good service.
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1 people find it helpful
D***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The hotel staff is very friendly. The hotel atmosphere is very pleasant. My only suggestion is to pay more attention to the grass in the entire garden so that the grass in the garden is more well-maintained like when the hotel was first built. Because when I took photos and stepped on the grass, there were sharp grass seeds that stuck to my clothes and hit my feet, so it looked like I was stabbed.
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1 people find it helpful
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