When we checked in and out, no help was offered with the luggage, and we had 3 large suitcases and 3 medium, plus 3 hand luggage. The staff was just sitting behind the desk and looking on. There was no food in the hotel, the room was small for 3 people, the bedding was terrible, the mattress was hard, and the blanket was ripped. Very disappointed with the stay.

check in experience was easy and fast. even tho i check in around 1130pm. the room was ok. didnt expect much but the aircon is sooo cold. even though i turned it off. it still cold and the blanket is not thick enough so im freezing the entire night. oh the allowed me to leave my lugagge at the lobby when i check out so i can walk around the city before my flight depart

I checked in on afternoon of Christmas Eve. No one manning the Front Desk for good 10 minutes as hotel staff was busy taking Christmas pictures. Went down to Front Desk at 6pm to request for 1 extra towel. Front Desk asked me to come back at 9pm to get towel as all towels are in the laundry. Next morning, 20minutes before required check-out time, Housekeeping was knocking loudly at my room door several times. Housekeeping was speaking loudly and rudely in Mandarin, I couldn't understand what she was saying. I assume she wanted me to checkout immediately.

Convenient location, about 5 minutes to the MRT station, and easy access to the airport via the DT line.

I stayed for two nights with my family. Overall, we had a pleasant stay. The room was comfortable and the staff were friendly and helpful. One small downside was that the bathroom did not have a bidet. The location is very convenient, close to the MRT and bus station.

The air conditioner couldn't be adjusted. I asked the staff for an extra blanket but didn't get one. The Wi-Fi didn't reach the room. The toilet in the bathroom wasn't cleaned.

must use same name as written on passport/ID or else will get penalty. i submit one of my id (driver lic), different name with passport but same name with this apps ( which i use to book the hotel), and still need to pay the penalty

location in Robertson Quay within walking distance to major city attraction , and happening at night at Clarke Quay , a good choice

Bed need to be changed, uneven and uncomfortable. Room too small. Air condition coldness cannot be controlled, be prepared to be chilled like in the refrigerator.

Staffs are very friendly. The hotel is near the central area, it’s easy to travel to another place.

room was clean, staff friendly, location short walking distance to Fort Canning Station, in business area so rather quiet but still with convenience stores nearby. room and bathroom small, might be a challenge to maneuvere if you are of big sized and if you bring big luggages. but suitable and convenient for short business trip.

The hotel is conveniently located, close to public transport (bus station, Fort Canning train station), restaurants, supermarkets. The receptionists are attentive and enthusiastic in assisting when needed. The rooms are reasonably priced, with all the basic amenities, carefully cleaned and clean.

Pros: Central location, near Clarke Quay Central, marina, Fort Canning. Friendly staff. Tea and coffee provided daily. Room has a chill view. Cons: Old and worn furniture, air conditioner cannot be adjusted so it is very cold at night. Old TV, unclear screen. Small room for 3 people, bathroom is also cramped. No bottled water, if you want to drink water you need to boil it and let it cool.

The staff is friendly. Excellent service.

Everything was good and the hotel staffs so helpful during check in.

The hotel staff is friendly and close to food stalls.

The hotel's location is nice. Room space is tight; it's typical of Singapore hotels within this budget. Overall, it's okay.

I've stayed 3 times at this hotel and I'm very satisfied 👍

Dishonest staff, paid a lot for connecting rooms but was given a family room with no windows, no bell boy, no facilities.

The hotel is a bit cramped and not very spacious. Cleanliness is okay. Good staff. Close to cafes. It's really good for jogging at Clark Quey River.