Dear Valued Guest, Thank you for your review of our accommodation. We are pleased that you found our hotel clean and fragrant. However, we apologize if the variety of food, especially the Indonesian dishes, did not fully meet your expectations. This feedback is very important to us, and we have forwarded it to our chef team for evaluation in order to improve the taste of the food, particularly the Indonesian menu, in the future. We hope to welcome you back again and provide you with an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Gentlemen/Ladies, Thank you for reviewing our accommodation. We are delighted to hear that your check-in was quick, our staff were very helpful, and the variety of food met your expectations. We hope to welcome you back to Gran Meliá Jakarta in the future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta

Dear Mr. Alexander B.S, Thank you for your review of our property. We are delighted to know you found our hotel comfortable and our staff helpful and kind. Your appreciation means a lot to us. We look forward to welcoming you back for another pleasant stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are delighted to know that our location, clean rooms, and delicious, well-rounded breakfast made your stay more enjoyable. We look forward to welcoming you back soon. Best regards, Lita Amanda, Director of Guest Experience, Gran Melia Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you and your family had a pleasant stay with us. We truly appreciate your recognition for Ayu Wulandari, we’ll be sure to share your kind words with her. We look forward to welcoming you and your family back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are so glad that you and your family enjoyed your stay at Gran Melia Jakarta. We are also so pleased that you enjoyed our breakfast, dinner and interior design. We strive to bring a touch of Balinese hospitality to the heart of Jakarta, to make our guests feel welcome and at home. We look forward to seeing you again on your next visit. Best regards, Lita Amanda Director of Guest Experience Gran Melia Jakarta

Dear Ms. Basaria A., Thank you for reviewing our property. We are so glad that you and your family enjoyed your stay, especially your little one who loved our large bathtub. We hope you and your family had a great experience and look forward to welcoming you and your family back again. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Ladies/Gentlemen, Thank you for taking the time to review our property. We are delighted to hear that you had a wonderful stay with your friends. We are delighted to have served you well and we look forward to welcoming you back to create memorable moments in Jakarta. Best regards, Lita Amanda Director of Guest Experience, GranMeliá Jakarta

Dear Mr. Haryanto, Thank you for your review of our property. We are delighted to know that you enjoyed our food and were satisfied with the cleanliness of your room and the speedy check-in and check-out process. We look forward to welcoming you back for another equally enjoyable stay in the future. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta.

Dear Mr. Agung G, Thank you for your review of our property and for your lovely feedback. Wea re delighted to know you felt the warmth and service from our team. Your kind words truly motivate us, and we can’t wait to welcome you back again very soon at Gran Meliá Jakarta. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Guest, Thank you for rating our property. Thank you for your review and recommendation. We are delighted to know that you enjoyed the comprehensive breakfast and the very comfortable room. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta

Dear Guest, Thank you for rating our property. Thank you very much for your enthusiastic review. We are delighted to hear that you were satisfied with our service. We look forward to welcoming you back for another enjoyable stay at Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta

Dear Ms. Asyifa S. K, Thank you very much for sharing your experience with us and for choosing Gran Meliá Jakarta to celebrate such a special occasion. We are delighted to know that our Guest Experience team, thoughtful anniversary decorations, and cozy room exceeded your expectations. It’s also wonderful to hear that you were comfortable in your smoking room and appreciated the fresh atmosphere upon arrival. We also truly value your constructive feedback regarding the buffet presentation and menu. Please rest assured that we will share this with our culinary team to further enhance our offerings. We look forward to welcoming you back for an even more memorable stay. Best regards, Lita Amanda, Director of Guest Experience Gran Meliá Jakarta

Dear Guest, Thank you for your review of our property. We are delighted to hear that you found our property relaxing and peaceful and that you were satisfied with our service. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta

Dear Guest, Thank you very much for your wonderful review. We are delighted to know that you enjoyed our strategic location, the cleanliness of the hotel, and the friendliness of our staff. We look forward to welcoming you back for a more memorable stay at Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta

Dear Mr. Jos C, Thank you for your review of our property and for sharing your experience with us. We are glad to know that you and your family had a perfect weekend stay and enjoyed the time together at Gran Meliá Jakarta. We also appreciate your feedback regarding the dinner buffet. Your comments are valuable for us and will be shared with our culinary team to further improve our offerings. We look forward to welcoming you and your family back again soon for another memorable stay. Best regards, Lita Amanda, Director of Guest Experience Gran Meliá Jakarta

Dear Ms. Farah, Thank you for your review of our property. We are delighted to hear that you were satisfied with the hospitality of our team. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta

Dear Valued Guest, Thank you for your review of our property. Thank you for your kind review. We’re delighted to know that you enjoyed your visit and found our hotel a nice place to spend time with family. We look forward to welcoming you and your loved ones back again soon at Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience Gran Meliá Jakarta

Dear Ms. Yuni N, Thank you for staying with us again and taking the time to share your experience. We greatly appreciate your feedback, especially regarding the service and food quality at the restaurant. We apologize for any inconvenience you experienced, ranging from the food presentation, the temperature of the dishes being less than optimal, to the service that did not meet your expectations. Your feedback is very valuable and we will immediately follow up with the relevant team to make improvements going forward. We are also happy to hear that you enjoyed the food and service at the pool area. Thank you for your appreciation of our team, especially our staff who have left a positive impression. We look forward to welcoming you back for a more satisfying experience in the future. Best regards, Lita Amanda. Director of Guest Experience