Dear Mr. Taufiqurachman S, Thank you very much for taking the time to share your experience staying at Grand Padis Bondowoso 🙏 We are delighted to hear that the hotel's location near Bondowoso Square, the cleanliness of the rooms, and the indoor swimming pool made your stay convenient. We appreciate your appreciation for the special Grand Padis ribbon that we presented as a complimentary gift. We apologize for any inconvenience you experienced in the pool area and the slightly awkward explanation process during checkout. This feedback is very valuable to us, and we have forwarded it to the relevant team to be used in our evaluation process so that in the future we can provide better, more friendly, and comfortable service to all our guests. We hope to welcome you and your family back again in the future for an even more enjoyable stay. Thank you for choosing Grand Padis Bondowoso. Sincerely, The Staff and Management of Grand Padis Bondowoso