The guest is still staying and has not checked out, the room has been given to another guest and there is no confirmation from the hotel staff.

Very uncomfortable. As soon as we were given the room key, when we opened it, a maintenance man was inside, claiming he was repairing the AC. However, by the time we checked out, the AC was 16°F but felt like it was 36°F. There was no trash can in the toilet. I called the operator, but no response; it turned out he was just playing on his phone.

Location near the airport, near shopping

Well, this is actually what I'm complaining about, I checked 3 days before, when I arrived, the RCPT didn't confirm anything, suddenly he changed to a deluxe double, when I complained, he added an extra bed card, but I just wanted to know what card I ordered, that's what I got. Hopefully, the following card is the room I got.

We used this room when we extended our stay. We actually booked a deluxe twin room, so we chose this room when we extended our stay. We extended this room. There are 2 rooms, 323 and 330, and we got a price of 500+ for the 330 with a ceiling dpe, so we can renovate it during the day. The room is hot, and the single room also has a ceiling dpe, so there are black molds in the 323 room. The price is 300 thousand, so we can renovate it. The pool is not good. The staff service is also good.

I stayed here twice and the AC wasn't cold at all, even at night the AC wasn't cold.

Reception has no smile, greetings, or greetings.

I was very disappointed with my check-in experience on my first day. I arrived at the hotel at 5 a.m. because I had paid for a room with a 6 a.m. check-in time. However, I was immediately turned away without confirmation or checking my details. The receptionist told me the room was sold out, even though I had already booked and paid in full a month in advance. The staff were also unfriendly. It's unfortunate that a hotel with excellent facilities, but a lack of hospitality, creates a bad first impression. I hope the hotel can improve the service at the front desk so guests feel more appreciated. Thank you.

Further improve the service and check the bathroom for any damage.

The hotel staff is friendly, always stay here if I have work in Manado

Some staff are friendly, some are unfriendly. Far from the city center. The room was hot and stuffy, and the AC wasn't cold. The hot water wasn't available until we called a technician. The view is okay. The kids' pool is nice. The food is pretty good, but the staff aren't very friendly. I actually wanted to stay another night because our event was close to the hotel area, but considering it wasn't cold, it was hard to sleep.

My first time in Manado, I stayed in a less than comfortable hotel. For that price, I should have gotten more. They said it was on the second floor, but it turned out to be the third floor. The room was noisy, and I wanted to rest during the day because of the long 3-hour trip from Jakarta. I was disturbed by the sound of knocking, like someone working, probably during repairs. The television was just for decoration, there was no broadcast. The parking lot was also cramped. The only plus was the pool.

The hotel is comfortable and very modern. The staff are nice.

The hotel is comfortable and the staff is nice.. The model is very modern.. will come back again..

Every time I visit Manado, Victoria Inn is my first choice for accommodation.

The hotel staff was friendly during check-in and check-out. The hotel is close to the airport, and the staff quickly ordered a Grab for me at 5 a.m., and it arrived promptly, as the hotel is strategically located on the main road.

Good service and clean room

Good, the room is clean and comfortable.

Yesterday, I was in the new room, 107. When I arrived at night, the floor was dirty. There were still shoe marks on it. There was no bathroom mat. I had to ask for one.

The hotel near the airport has a pool but no elevator.