Hermes Hotel Nha Trang

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Overall Ratings & Reviews Hermes Hotel Nha Trang

Traveloka (195)
Other sources (5)
8.6
Very Good
From 195 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.1

Location

8.7

Service and Facilites

8.4

People often mention about Hermes Hotel Nha Trang
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Distance to City Center (7)
Room Space (7)
Staff Friendliness (6)
Bedroom (5)
Accessibility (4)
Check-in/out Time (4)
Hotel Area (4)
Surroundings (3)
Family Friendly (3)
Activity Option (3)
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Traveler Reviews Hermes Hotel Nha Trang

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20
40
Customer reviews
Windy T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Good location, enthusiastic staff, good room price, motorbike rental support
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Accommodation's Reply
08 Sep 2025
Thank you for taking the time to share your experience at Hermes Hotel Nha Trang. We are very happy to know that you are satisfied with the location, room rates, motorbike rental service as well as the enthusiasm of the staff. We are very pleased to welcome you back on your next trips! Best regards, Hermes Hotel Nha Trang
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N***N
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
Everything is ok but if you don't come into my room to clean without notice, I'm a bit worried. I'm afraid that if I leave something important that day and come in to clean without notice, if I lose something or accidentally drop something, it will affect both sides. However, all the experiences are ok, the food is not very diverse, it's just okay.
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Accommodation's Reply
08 Sep 2025
Thank you for sharing your experience at Hermes Hotel Nha Trang. Most hotels clean rooms from 8am until all rooms are cleaned. If you do not need your room cleaned, please hang a sign or turn on the “Do Not Disturb” light, or notify the reception directly for our support. We hope you understand and sympathize. We will also take note of your comments about breakfast to improve in the future. We look forward to welcoming you back on your next stay! Best regards, Hermes Hotel Nha Trang
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thao t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The hotel is very good, the room is a bit small but clean. The soundproofing is not very good. The hotel receptionist is very friendly and enthusiastic. The breakfast at the hotel is delicious and has a lot of dishes. The experience is quite fun.
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1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Guest, Thank you for choosing to stay at our hotel and sharing your positive review. We are delighted to know that you were satisfied with the friendliness and enthusiasm of the reception staff, the quality of breakfast and the overall experience. We also take note of your comments on the room size and soundproofing to improve in the future. We look forward to welcoming you back on your next trip to Nha Trang. Best regards, Hermes Hotel Nha Trang
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Nguyễn L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Very ok great better than expected
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1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Guest, Thank you for your compliments about the hotel. We are delighted to know that your experience exceeded your expectations. We look forward to welcoming you back on your next trip to Nha Trang. Best regards, Hermes Hotel Nha Trang
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Nguyễn L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Very satisfied with this service.. great
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Accommodation's Reply
15 Aug 2025
Dear Guest, Thank you for trusting and choosing our hotel services. We are very happy to know that you are satisfied and have a great experience here. We hope to welcome you back soon. Best regards, Hermes Hotel Nha Trang
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L***ê
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8.5
/10
Reviewed 58 week(s) ago
The bathroom is a bit dirty. For this price, it's ok to sleep for 1 night, but the soundproofing is not good. The room upstairs is noisy all night and I couldn't sleep.
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2 people find it helpful
N***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 68 week(s) ago
Nice room within the price range, the frontage is a bit tight, parking is a bit inconvenient but parking nearby is ok.. overall at this price range it's okay
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m***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.7
/10
Reviewed 70 week(s) ago
Super dirty, no room cleaning. If you need to clean, you say you don't know when the bed sheets and towels are super dirty
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N***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 71 week(s) ago
The room was not that clean, pool is terrible dirty. And desk ask to pay extra as they need to pay certain amount for app which I refused. I booked this room just for 4 hours dropped my luggage before flight.
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H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 73 week(s) ago
Central location, near the sea. Enthusiastic support staff!
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3 people find it helpful
Mai T. T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 76 week(s) ago
Small room, no wardrobe, small bathroom, broken shower, worse than the pictures on the app. Won't come back again
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5 people find it helpful
G***t
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 77 week(s) ago
The female receptionist had a bad attitude, was arrogant, and made a deal for 180 minutes early check-in but it was difficult. The lobby was extremely hot and the air conditioner was not on.
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3 people find it helpful
DINH T. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 79 week(s) ago
Friendly and enthusiastic staff
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3 people find it helpful
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Nguyen T. A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 80 week(s) ago
Thái độ nhân viên quá tệ, khinh thường người khác
4 people find it helpful
Nguyen D.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 80 week(s) ago
Mình có chuyến công tác tại Nha Trang nên mình đã đặt phòng tại khách sạn nhưng do có lịch trình thay đổi nên mình đã không đến được, vấn đề là mình đã liên hệ với Traveloka để hoàn tiền thì được đề nghị liên hệ với KS, khi liên hệ với khách sạn thì nói là lh với Traveloka và không muốn hoàn tiền dù mình đã huỷ ngay sau đó vì khách sạn đã đặt là không hoàn tiền. Nên mình khuyên các b có đến NT mà ở dài ngày thì tránh xa khách sạn này vì nếu lỡ mà không đi được thì mất tiền không có lấy lại được đâu nha
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3 people find it helpful
Anh T.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 81 week(s) ago
khách sạn không có chỗ đậu khách tự kiếm không có chỗ thì thôi kệ khách về phòng thi cách âm rất tệ kế bên quán bar rất ồn um xùm không ngủ được nói chung rất tệ không quay trở lại
1 people find it helpful
Le Quoc K.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 81 week(s) ago
tôi booking và đã thanh toán trước gần nửa tháng, đến ngày nhận phòng tôi cũng đã gọi điện đến khách sạn để báo là tôi nhận phòng buổi tối. Khi đến nơi thì họ lại hỏi tôi ở 01 đêm thôi hả? mình nói đúng rồi, đã booking và thanh toán rồi đó, có email xác nhận và có mã đặt chỗ trên app nè. thì có một nhân viên khác nói với lễ tân là họ đã nhận tiền đặt cọc của khách ở 02 đêm (đặt cọc nghĩa là chưa thanh toán, và mới phát sinh giao dịch gần đây). Vậy là Họ nói mình không thể ở mặc dù đã thanh toán trước gần nửa tháng. Họ yêu cầu tôi qua một khách sạn khác. lúc này rất bực, nhưng do đi cả ngày cũng mệt nên thôi tôi cũng đi theo điều chuyển của họ. đến nơi khách sạn thì phát hiện Khách sạn mà họ đưa tôi đi khá xa nơi tôi booking, và trong hẻm rất sâu. chất lượng kém hơn, tiện ích kém hơn, và tôi lên app xem giá thì giá cũng rất rẻ hơn một nửa giá trị so với cái tôi đã booking trước đó.
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6 people find it helpful
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Nguyen T. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 81 week(s) ago
Staff have bad attitude, look down on people, show attitude towards customers
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1 people find it helpful
d***o
icon-origin-TRAVELOKA
6.4
/10
Reviewed 81 week(s) ago
Female staff talked to customers with bad attitude. I went on holiday so parking was inconvenient. The room had a broken sewer system so it smelled very very very bad. In return, the room attendants were cute. Should not experience here.
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2 people find it helpful
Le Thi V.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 82 week(s) ago
Phòng ngủ có mùi hôi kinh khủng, như kiểu mùi nhà vệ sinh ai đi mà không dọn. Mình có báo nhân viên lễ tân vì không thể ngủ được nhưng bạn ấy rất thờ ơ chả quan tâm. Mình ít khi viết nhận xét nhưng thực sự ở trong time ngắn nhưng quá kinh hoàng, mình thức cả đêm vì không thể hít thở nổi với mùi hôi như vậy. Khách sạn ẩm mốc, mùi hôi thối. Mình sẽ không quay lại khách sạn này, một trải nghiệm quá tệ
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2 people find it helpful
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