Simple, it's a cockroach, right? A cockroach, right? I've already informed the cleaning staff, "Please clean the bathroom. There are cockroaches." She said "Yes," but it turns out there are still cockroaches.
And at breakfast, there was a noodle stand, but no one was manning it. I asked a male staff member, "Yes, I'll bring it to you, ma'am." But it took so long to arrive. I went back and forth twice (because my table was far from the stand), but no one made it. Then I met the male staff member, and he made the excuse, "I'm not in charge of the noodle stand." What? Why not make it? I had to complain to one of the staff members who looked like the boss. Only then did he come.
Is this seriously a 4-star deal?