I had no issues with anything. The one thing that stood out was the property. Beautiful hotel.

We had some great pool and beach servers, Jean Carlo, Smily and Brandon were fantastic and we visited them almost every day for our week on property. Despite being in an executive suite, the room unfortunately had some shortcomings with hair on the carpets and we found a pretty large bug. With a 7 month old on our trip we spent time on the floor playing. The hallways also needed a pretty good vacuum. Overall we had a good trip and the location, staff and amenities were good for our trip with a child.

I don’t normally give 5stars for hotel stays but the Ritz is by far the exception! The staff was beyond terrific! Every single person we came in contact w made us feel welcome, special and pampered! We especially loved the pool and cabana staff! Shaniqua and Jean Carlo were standouts! Also, Andrew and Jensen in the sushi bar. Superb!!

We had a lovely stay and I found nearly all of the staff to be very welcoming and engaging. The one exception was the hostess at the steakhouse on Friday evening. Maybe she was having a bad evening. We took a quick look at the menu and went elsewhere. In contrast, the staff near the pool and the adjacent dining area were fabulous.

Absolutely incredible experience. 10/10 service! everyone is extremely friendly and ready to help with a big smile!

⭐☆☆☆☆ Very Disappointing Stay at The Ritz-Carlton Aruba My husband and I stayed here for a week and were really disappointed, especially for a Ritz-Carlton property. We booked through Expedia with our Amex Platinum Card, expecting breakfast to be included—it wasn’t, and no one offered a clear reason why. We were also charged unexplained extra fees, and to make matters worse, staff entered our room without permission on multiple occasions—once to bring a baby crib we hadn’t requested, and another time to deliver a fridge while we were on the balcony. This felt like a serious privacy issue. The food and drinks were extremely overpriced, and overall the experience did not justify the cost. The property is pretty, but we expected much better service, transparency, and respect for guests’ privacy. We would not stay here again.

All staff members are great and incredibly friendly.

The service was impeccable, staff was amazing defensively going to be back.

Heard some staff at the restaurant mumbling negatively about a customer having too many plates on their table. Very unprofessional.

Every single staff member we encountered were very professional and friendly. They went above and beyond to ensure we had everything we needed. Josh and Kendrick helped make our check in and check out process smooth. They gave us wonderful advice for our future travels. We had the best time at the beach. I didn’t mind going early to get seats. Dylwin, Chris and Antoine did an amazing job. They ensured that we were well taken care of. Louisa and Jesus were absolutely wonderful at BLT. They gave us great food and wine recommendations. We will definitely return.

Great hotel, good service, friendly staff, views and food excellent

My wife and I went to Aruba for our 3rd wedding anniversary and were treated like royalty from the minute we arrived. Our room was already prepared when we arrived, and for our anniversary night, they had balloons in the room. We will be going back to the Ritz-Carlton on our next visit. Hunt

The Ritz is beautiful! The beach is 10 out of 10! The staff is incredibly friendly and efficient. We also enjoyed the Spa and were happy with the services. Our room was ocean view and we enjoyed the unobstructed view of the pool and beach. Prepare for pricey cocktails and food. We enjoyed our stay.

Need automatic DOORS!!!!!!!!!!!

Rooms need to be updated.

You will love it

I had the most amazing stay at the Ritz Carlton Aruba and choosing the Club Lounge access made it even more special. The Club Lounge is basically an all-inclusive experience with a beautiful continental breakfast, delicious lunch, dinner, desserts and plenty of snacks throughout the day. The food was consistently outstanding and the bar served only premium top shelf liquor. The service here is on another level. Everyone takes the time to remember your name and makes you feel like family. Eric Abdul, Rose, Rico and Alexsander went above and beyond and truly made the trip unforgettable. Day 1 I asked for lemonade and although they did not have any, they immediately squeezed some fresh for me which was such a thoughtful touch. The gesture really showed how far the team is willing to go for guests. Housekeeping also deserves special recognition. They helped my best friend decorate the room for my birthday which made the celebration so memorable. The last day we still had wet swimsuits and they washed and dried them for us so we could pack. From start to finish, the entire staff made me feel cared for in every way. If you are planning a stay in Aruba, I cannot recommend the Club Lounge access highly enough. It is worth every bit and made this vacation truly unforgettable.

The staff on the property is top notch. By the pool, we were served by Greg and Lyndon who were respectful, attentive and an absolute pleasure. They made sure our chairs were prepped, providing towels and always checked to see if we were okay or if we needed something else. Brandon was just as attentive when Greg and Lyndon were off for the day. We loved being offered an ice-cold popsicle in the very hot afternoons and a cool towel. Additionally, Mario and Andre in Casa Nonna went out of their way to provide extraordinary service at the restaurant. The lobster ravioli was delicious as was the focaccia bread. Every staff member greets you and treats you as if you were their long-lost cousin. The beach staff is also very attentive. This is the place to be if you want to be treated like royalty.

Quiet and peaceful, all we needed to recharge. Very attentive staff who went above and beyond.

Beach view