Fast service Helpful staff Clean and lovely

Nice, big hotel with swimming pool. Very busy during our stay with various events taking place. Rooms are nice size however the finish in the bathroom needs improvement for a 5 star hotel. Breakfast is good with lots of choice. All the staff are friendly and helpful. We enjoyed our stay but do not feel overall that the 5 star rating is accurate. Also we were issued two keys - one works the elevators and the other the room. Unfortunately at check in we were not informed of this, thus ensued some delay in lift until another resident explained how the keys work.

The staff were able to assist me as they said my booking was not showing. The shower was not functioning properly.

The hotel staff are excellent and very helpful.

Stay was ok but I wouldn’t come back. No safe in the room, air con/heating didn’t turn on, ironing board but no iron and no hairdryer. Ordered room service one evening which seemed to a game as to what I might get. Two people hung up on me while trying to order It wasn’t even possible to leave a card at reception so needed to pay for every single thing as you went which is just an unnecessary hassle in a hotel for a business trip

I booked 2 king/double bed rooms and was told at checkin they only had twin bed rooms available. Rooms were dated but ok.

Cleanliness, staff

Upon walking in to the foyer it is very evident that this hotel used to be grand and glamorous. The foyer area is dated but well maintained. We had to change bedrooms three times until we found a room with an air con that worked well enough. However, the renovated room was very pleasant and the mattress comfortable. All of the staff were friendly and helpful—no fault there at all! However, the prices of things is outrageous. A buffet breakfast is $32.00 and buffet dinner is $37.00. If you need things done in the business center I suggest you try to have all that work done before you arrive. Just to copy one page is $1.00. Other areas such as the gym, sauna, and pool area left a bad taste in our mouths so much so that we didn’t use these facilities. They were outdated and run down and need serious updates and repair. The food was excellent, just a bit pricey. Will we return to Rainbow Towers? Mmm, I’m not sure, it depends on whether they up their game and give you the product you pay for.

Very good location, very good staff

Safe was not working

Perfect for a conference

Good and friendly staff.

Treated well from checkin to dining

just have to fix your access cards

Great location Very good hotel

Very average Hotel

Friendly and very helpful

Very helpful staff, excellent service

The room was spacious and well made but could improve on cleanliness. Electrical jar for making hot water was malfunctioning

Excellent service