Hotel room was clean and great but room was a bit too hot with AC controlled centrally and set to very low. Service was good with friendly employees but often forgetful of ordered stuff ( like extras items or bread butter). Finally biggest inconvenience was the loud band on Thursday Friday until 11 pm and 10:30 pm respectively that was a serious hindrance to rest and early sleep

Excellent! L’hôtel est très confortable et le service impeccable , rarement vu en Afrique. Bravo à toute l’équipe et je reviendrai dans votre hôtel lors de mes sejours a Cotonou

Great

Le personnel aux petits soins et toujours avec le sourire et professionnalisme

The experience at Novotel was great. The food service was excellent. However, The people who clean the rooms, stole my New iPhone. I would suggest that next time, the visitors should you them safe in their room to lock their belonging.

I enjoyed my stay at the Novotel. The rooms were reasonably spacious and the food available was good. The staff were friendly and helpful - I particularly mention Eurydice and Nadine.

The food in this hotel very expensive and not very good. The older women at front desk very rude.

The staff were very helpful considering I do not speak French. The bed was soooo comfortable. Happy to stay there again

Great place to stay if you are on short business travel. Friendly staff and good proximity to airport. Staff helpful.

Excellent property with friendly staff.

Fabulous from the moment I check in the staff take care of you Incredible and they check on you to make sure everything is fine .

The receptionist Eurydice was stupid

Hands down, I think this place is absolutely beautiful and well kept. The staff is courteous, professional, respectful, and attentive to the guests' needs and that's a plus. Miss Eurydice is an asset for the hotel; she checked us in the night when we arrived and she was great and very pleasant to interact with. A gentleman called Comlan was very helpful as well; he helped us with our luggage. Everything about my room was very good and neat except the fact that the room which was advertised on Hotels.com was not the room that we stayed in, reason why I took one star off for comfort. I booked two rooms; each was supposed to have a King bed and a single bed, a description which appealed to the occupants of the second room because they wanted to slip in separate beds. Both of our rooms had one king bed each, and no additional bed as advertised. When we asked, we were told that there is no such room in the hotel that fits the description on Hotels.com. I found it misleading and hope this will be corrected on all the platforms that advertise this type of room for the hotel. As area of improvement, I think adding a door to the shower would be great to preserve the floor by the sink outside of the shower. Overall, we had a great time. Breakfast was awesome with a variety of pastries and fruits to chose from. I also loved the paid buffet at night and plan on going back for dinner before I return to the US. Somewhat overpriced I will say, but comfortable if one can afford it go 4 it!

Really amazing, staffs welcoming the receptionist was helpful. Thru also helped arranged an anniversary surprise, overall they did a good job. Enjoyed my stay

It was very nice.

We found bedbugs on the bed , the day before we checked out informed the management and they did not seem too concerned. I should have pictures to attach . The stay was decent until we found bed bugs which ruined the whole experience . Location was nice and renovation done put the hotel on a top scale for the area. But bedbugs make it a bed deal .

Very good. Loved it

It was an amazing experience being there

It’s was so much fun as I had a nice time with amazing staffs and a lovely environment filled with lively people ..

It was amazing.