Appears they have a problem with the card system. Had to go every day 2-3 times to get new cards as either incorrect programming or inexperienced receptionist. Shall not happen in 5 star hotel. And believe that saying sorry the problem is solved. The breakfast okay, omelette average. The expensive roof top bar didn't have Campari? The guest lounge club didn't have breakfast nor lunch food. Just coffee and fruit. At the evening was okay. Anyhow, far from 5 star with a club lounge.

Just the area around the hotel is stinky

An excellent place located at a convenient place

Great atmosphere, service.

Very comfortable bed, very good staff service

Very well located

Friendly staff. Clean room

Very good accommodation

.

Ok

Everything was great except when you ask for a room dining in ! Service slow , not professional,, eggs is mixed with side food

Great location. Everything is perfect except for the swimming pool area which is not bad but needs improvement

I am very disappointed with Rotana. They downgraded my confirmed and paid booking with a promised refund that never materialised. I specifically requested a non-smoking room and was surprised on check-in that the room was stinking of smoke. They kept telling me theybare contacting hotels.com and kept postponing until I checked out. Also, unfortunately the room was they put us in, we had concern with the bathroom cleanliness.

This hotel is in an excellent location, just near the shopping areas and gold souk. It has food options as well as mini supermarket. It is a very safe and bustling area and there are lots of things to do. The hotel itself is lovely, clean and modern. The room was spacious and had all facilities as expected. Only issue I noted was that the shower door requires a better seal on the bottom of the door so that water does not seep out into the main bathroom floor when having a shower.

Great place to stay. The staff is very nice and hospitable.

Awesome location!

Hotel staff was amazing, especially Zuhair and Aladeen at reception. 5 star service. Room was niice and clean, bed comfortable. well located

Very nice hotel.. good location .. staff ware friendly and helpful i like well decorated..

It is walkable to the market.

The hotel used to be better , its dated and the furniture are worn-out now. However the location is perfect