I selected the hotel due to it's proximity to the airport I was just coming off a 5 day safari in northern Uganda and was flying out at 3:30am in the morning. The staff was friendly and tried to be as helpful as possible. However the internet was down and they couldn't confirm whether I had a booking and if I paid for the booking. The internet being out of action also made it difficult to check airlines, send emails and communicate in general. They recommended the associated and attached spa, but when I tried to set up an appointment they informed me that the masseuse would not be available until the following day. The TV/Cable was almost non-functioning and the cab they called was drastically overpriced. The building I am sure has seen better days and they are doing their best fighting against entropy, I wish them the best though.