Responsiveness

The staff are pleasant, friendly and helpful. The breakfast is not bad but my Yam was undercooked a bit. The location is very good. The gym is awful. Nothing works, the equipment looks like it is from the 90s and the A/C was broken. The swimming pool water was brown and the pool very dirty. The hotel has huge potential but it needs refurbishing desperately. I would not stay there again

Rather poor experience at this establishment, whilst the room was OK, the tollet leaked water as well as did not have properly fitting seat. Constant issues with room key card. Some staff were most attentive, but the hotel needs some attention (pool chairs largely broken, plus a large noisy generator locared at seating area which ruined that particular pool space. Main concern was a member of the team inflating actual prices of bar item's and insisting management had changed prices - yet could not issue receipts nor show proof of these supposed new prices nor return change owed. Would be wary of this tactic!

the stay was amazing the room was clean everything was to the expectation unfortunately I was charged twice for the same booking and I'm finding it difficult to get a hold of the hotel staff over the phone

Overall it was amazing, swimming pool, pool table, gym..but the room 203 i was in didnt have a bathroom mat to dry your feet and the bathroom door didnt close so water kept logging on the floor...but other than it was a lovely experience