It was an amazing experience place is great for a family vacation

Overall, a disappointing experience. We booked 6 rooms and were promised upgrades — I already paid for half board and rooms with a view. Instead, none of the rooms had a view (far partial view if any), so we were essentially downgraded. The baby crib we were assured never arrived easily. When we requested an extra bed, we were told it would cost 30 JD. I asked to have it added to the room charge if they couldn’t waive it, but the staff insisted on upfront payment, saying — word for word — “to avoid stealing, we need to collect charges beforehand.” I had no choice but to pay. Even basic requests like water came with additional charges. Despite Mr. Awni’s reassurance before check-in that “everything will be great,” the experience turned out to be anything but.

We were checked in way ahead of check in time and we loved every moment we were there. Great swimming pools, great food, amazing view from our very roomy room!

Love this place, their breakfast buffet is very n8ce, the walking distance to the private beach is less than 2 to 3 minutes

The room has odor from AC. The room lack of any hotel essentials ( no tissue in the room, no toothbrush, no slippers). The pool shower area not clean and doesn’t include any soups.

Great property on the Dead Sea with nice private beach complete with mud for full mud bath/ spa experience. Many pools including some adult only and a great pool for swimming laps. Friendly and efficient staff. Excellent mixed grill meal. Lots of terrace areas to sit and enjoy the view or a quiet nook. I recommend it.

Convenient location with it own beach

Excellent

It's an excellent clean place. Great customer service. You will get more than you expect. very accommodating. Ibrahem at the front desk was helpful. The restaurant manager also was great and welcoming. I highly recommend it.

Great value for the buck. Has better access to the sea/mud are than some 5 star hotels next door.

The staff were amazing, but the property needs some improvement!

MY ROOM WAS NOT CLEANED, I spent 2 nights here, the location is good if you wish to experience the dead sea, but the location is out of the way and you can incur phenomenal transportation costs. When I told the front desk they tried to make every excuse for not claening my room, they went so far to say that my wife asked that the room not be cleaned, funny thing, I traveled solo and stayed alone at the hotel at all times. TO this day, no apology has been forthcoming from management about the failure to clean my room, there is no excuse for failing to clean a room, save that issue, my stay was generally pleasant

Beautiful location! Great staff!

The staff at the Dead Sea Hotel were very helpful and friendly and made our experience very positive!

Dead Sea view and food varieties

Good hotel with a beach.

For a gated resort on the Dead Sea I was hoping for a little more. Room was spacious and well-equipped, nice little balcony with a view of the sea. The bathroom was also nice and had a bath, though you can’t actually use it, there is no plug. The private Dead Sea “Beach” was a big draw and there is easy access to the waters. Would be nice if they made a little more effort to prepare the area for guests, maybe remove some of the sharp stones or grade the sand a little. It is just some loungers and chairs put on the coast line with a few showers that barely worked, though the mud packs and bar are nice to have there. The pools are decent, if a little shabby around the edges, but certainly fun and the water slide a nice addition. The restaurant was very disappointing. The menu was uninspiring, general international dishes, the quality of the food was poor and the service almost non-existent. Just consistently disappointing.

The hotel is overall ok. However, the room given to us upon checking in does not really have a good seaview, even though we specifically booked and paid for a seaview room. This is quite disappointing. The kettle does not switch off automatically even after water is boiling. Also, the bath tub stopper is either missing of badly leaking so the tub could not be used. Restaurant staff are friendly, but restaurant charge hefty price for drinks.

Friendly staff and accommodating reception

Great restaurant, private Dead Sea beach. No warning of mosquitoes. Nice Expedia upgrade.