Clean and convenient

It honestly went really well, the room was bigger than expected and the staff was very sweet, helped carry my luggage. The beds were comfortable including the futon. They provided amenities and I was very happy to see the toilet and shower in separate areas. They responded well to our request of wanting an extend stay and I honestly would come back. I do however wish the stairs were a bit more clean leading up to our hotel room and that the comforters were a bit cleaner. Overall a wonderful stay nonetheless and would recommend this place to others. The station isn’t very far either and there are many convenience stores by. Keep in mind there is no elevator provided! Thank you to the hotel for helping us when needed and for a great stay.

Great location. Quaint little street, but close to multiple stations and street food. The room is very small, but we made it work. Check in was super easy. I highly recommend this place.

Cea

Nice hotel, just few minutes from metro station very convenient, quite neighborhood, we stayed 4 days going back just to sleep :)

Safety and cleanliness.

Good location and clean, with refrigerator. There is not a lot of space, so families should not plan to do much in room besides sleeping, using the bathroom, and perhaps TV/games on the beds.

Great design

Rooms were spacious and really comfortable. Bathroom was nice and well appointed. The location was ok. A short walk to the subway but the lines that serviced it didn’t really go anywhere of interest. To get to the Ginza line which was a great connector, it was around a 17 min walk. Ueno area was also around a 20 min walk and it’s a lovely area. Check in was horrid. Small lobby with no AC. Took us around half hour to check in and there is no elevator so we had to lug our bags up 2 flights of stairs - but they were not long so it wasn’t too bad. Due to location, I’m not sure I’d stay here again, but the room itself was spacious, modern and really comfortable for my family of 4.

It was accessible

The staff G-O is kind, polite and accommodating. He help us in keeping our luggage while the room gets ready even though they don’t have a space for it. When we came back he already put all 7 luggage’s in the room using stairs on 5th floor. He went above and beyond. I would recommend this hotel. It is clean and comfortable bed.

Seven family members traveling together and all able to stay in the same room. That was wonderful.

Close to station and parks, quiet and clean

It was a quite area not to far from akihabara

This was perfect for our family of 5, plenty of space and great location for a quiet night but accessible transport and convenience stores.

Check in and check out from the hotel was incredibly easy. It was located in an excellent spot, super close walk to Shin-Okachimachi station or a bit of a longer walk to Okachimachi. The staff were incredibly polite, and the room was clean and comfortable! We really enjoyed staying here for our honeymoon! Good price for a good stay.

Great hotel and great location.

Convenient access to train, just 3-5 min walk, but about 12 min walk to JR line if you need to take that line. Save and quiet residential neighborhood. Adjacent park to the hotel is under construction. Amenities included kettle, mugs, shampoo, conditioner, body wash, towels, dryer, disposable slippers, shoe horn. No laundry on site, but the neighborhood has a few within 5-10min away. Staff always on site in the morning if you need anything and very friendly. Room cleaning appeared to be aboit every 3 days but we declined it and just asked for towels or toilet paper when needed during our 7 night stay. There wasn't any tea at the tea station. Sufficient hangers (5) just for our coats to be hung on the wall. No closet. Sufficiently clean and confortable foe our stay. There were no elevators, but not an issue for us as we were a family of 4 on the ground floor. We borrowed umbrellas from stay when needed.

I was happy that we got the first floor. Since i have a toddler with me traveling. Staff came every another to take trash and left fresh towels. Room 101 had lot of space. 711 and train station was 1min walk. The park wasn't open since it was under construction.

I know that there is no refund, but I talked to hotels.com, and they said they would gladly refund me if this hotel agreed. Sadly, their manager is did not consider our request. I told them that my purpose in going to Japan was to bring my daughter there, but sadly, my daughter became sick and could not travel. They did not give me even a partial refund or any other solution. I gave them a month notice.