Sercotel Ayala is in an excellent location being convenient for both the old town and other attractions such as the Guggenheim. Our room was spacious and very quiet despite facing the street. Pleasant staff. We didn’t have the hotel breakfast. Would happily stay again.

Very helpful friendly staff

Fabulous location and room. Really enjoyed our stay!

Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.

Second time staying here. Asked for the same room, 606, as it was very quiet last time. 606 ready when we arrived. Receptionist sorted the AC to maximise cooling. Modern, clean, a fridge and a safe. Great location. We will definitely be back!

Fantastic hotel .very clean and in a good central location. Only issue we had was the window wouldn't shut properly which meant you could hear the traffic at night .we reported the issue which was not fixed but the hotel did move us to another room.would recommended this hotel

Our stay here was fantastic. The location, the staff the rooms and the cleanliness were exceptional. They also made my husband’s 60th birthday an unforgettable one with their own personal touch!

Clean, friendly staff. Decent breakfast and a nice central location in Bilbao. Having the room next to the staff door maybe wasn't ideal but there was only one morning when they were using it.

Friendly staff, good breakfast, perfect location

Great location and value

Close to everything and great staff.

I really enjoyed staying 5 nights in this property. First, it definitely was in a central location in a very walkable area. I love to walk, silo this location fit me well. The room was adq

Excellent location Great beds Clean hotel

Bilbao’da en iyi fiat performans otellerinden. Temiz, banyosu güzel. Yönlendirdikleri otopark için 24 saate 5-6 Euro indirim kartı veriyorlar. Kahvaltı yeterli

The good: very close to train station, comfortable rooms that are fairly spacious, comfortable bed. Staff at desk were very helpful and friendly. The not-so-good: construction noise in the middle of the night, breakfast had good variety, but quality of some of food (very wet scrambled eggs and undercooked hard boiled eggs) was poor. They ran low on some items at 8am and that were not refilled timely. The breakfast room gentleman was friendly and helpful, but the lady who worked there on our second morning was not.

Everything was OK. Felt more like a 3 star hotel than a 4 star.

Great place..very clean and friendly staff..right in the middle of town .easy to walk everywhere

I really enjoyed staying at this hotel. Everything was great.

This was my first time to Bilbao and Sercotel Ayala is a place I would return to in a heartbeat. Conveniently located, there's plenty to see within a 15 minute walk, and a multi-level shopping center just across the street is ideal to grab whatever you might need. The room was good sized, comfortable, and reasonably priced. Andrea (at the front desk) deserves special recognition for her outstanding efforts, helping with directions and giving very specific/helpful recommendations about the city and all it has to offer. There's plenty to see and do in Bilbao, and this hotel serves as a perfect "base camp" from which to explore!

Very pleasant staff. Good hotel in an excellent location. Good value.