Ocho Rios Sandcastles Ocean View Fantastic Location Sleeps 4

Explore Ocho Rios Sandcastles Ocean View Fantastic Location Sleeps 4
4.8
Poor
From 8 reviews
Cleanliness

7.0

Room Comfort

8.0

Service and Facilites

8.0

Traveler Reviews Ocho Rios Sandcastles Ocean View Fantastic Location Sleeps 4

Number of reviews per page
20
40
Top reviews
Nixie
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

Apartment was not available. Guest was still in the apartment for 2 days of my 3 days stay. Renter lied about leak and relocated me to another dirty smelly location pretending that my apartment would be ready the following day. I waited past time of the event I was intended to attend on this trip. Management and front desk receptiontionist were hospitable and tried to accommodate me in getting ready for the occasion by offering an area for me to get dressed. I needed more so I had to rent another room from another private owner within the same hotel. I later discovered what I suspected that there was no leak and the room was rented fraudulently to another person. This room is one of the private owned rooms . Shame on the caretaker, there was no leak , just lies. I contacted Expedia and they tried to contact her and could not reach her as she had already hung up her phone on me and turned her phone off. Of all my trips to this hotel , this is my only bad experience. I would like my refund, thanks
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Winnifred Mcfarlane
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 220 week(s) ago

Expedia Group verified review

I never got to stay as I show up after traveling from New Jersey, then a almost 2 hour ride . Got to the property and I was told that the owner had to send a code that was at 3pm and they can’t get in touch with her .sit my grand daughter who this was supposed to be her birthday trip , till 6.30 when she respond and told them that the property won’t be ready till the next day , so I get on the phone and told her it was unacceptable as I have no where to go she want to send me to some place that I know for a fact that wasn’t safe she told me let Expedia deal with it and hand up the phone . At that point I was told I have to leave the property, was very upset and the kind front desk person said it ok he will wait till I contact Expedia which I did I don’t leave or get a place to stay till 8.30 that night
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P
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 272 week(s) ago

Expedia Group verified review

Everything was good and I enjoyed my stay there the apartment was clean and well kept
Kavanic
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 307 week(s) ago

Hotels.com verified review

The stay was comfortable and relaxing, AC apartment, warm showers and cable tv for indoors comfort.
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 366 week(s) ago

Expedia Group verified review

A bit surprised half the windows didn't have glass - only wooden slats that are looking a bit tired. No proper curtains either - only mesh blinds, so up with the sunrise... not quite what i expected at that price.
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