nice hotel

The Sarakawa Hotel is the grand old lady of Lomé, she is well equipped and although she is beginning to show her age on the outside still offers a true yesteryear experience. Built on a 25 hectare piece of land next to the ocean you can’t ask for more. Olympic size swimming pool with adjacent bar and restaurant you can’t help but feel unencumbered by all the space available, so that even when the occupancy numbers are high, you still feel like you’re the only one there.

The hotel itself was very nice. My only complaint was the cost at the restaurant was very expensive for very little food.

I have enjoyed my stay in a peaceful and quiet place

Clean room. It had clearly been updated recently but there were a few things that hadn’t been updated that really stand out compared to what is new such as the dirty scratched doors and old hair dryer. The customer service however was very poor. The booklet in the room said we could ask for an outlet converter/adapter so we called to ask and they said they didn’t have anything like that and it was a stupid question. So our phones died and we were unable to communicate during the rest of our time in Togo because they did not fulfill what they offered. They also charged a tax per person once you get there that was unexpected.

Very professional employees

Clean - professional Staff

Great stay. Absolutely beautiful hotel and swimming pool. Bed was a little stiff but everything else was great.

Used as base whilst working locally

USed as base for work locally

Loved my stay at the Sarakawa / Spent over 2 weeks 🙏

used as base for work locally

used as base for local work

We were a family of 4 traveling for a family event and arrived on July 20 for a one week stay. We had two bungalows and both had molds. The staff at the front desk were very unprofessional and unfriendly. Only the staff at the two restaurants were courteous and friendly. Will not stay there again.

I had three separate reservations for my family of seven with confirmation numbers from Expedia. On arrival I was told they don't care about such confirmation numbers and spent almost two hours arguing with them before we were allowed to check-in. The staff were untrained and unprofessional. I would never stay there. We spent only three nights, even though we had paid online for four nights and decided to move to Hotel 2 Fevrier for the remainder of our stay in Lome.

Nice and big enough well maintained territory. Perfect place for meetings

First error was booking through Hotels.com because they advertised a discount that doesn't exist, the hotel gave me a sub-standard room. The room service never left any drinking water saying it's not included in my booking. Really! The substandard room was below average. Break fast is excellent. If you like doing sports in morning or evening there are great facilities. The hotel needs some investment

The bed was UNCOMFORTABLE. Hard as a rock. Television did not work. No hot water - luke warm water.

Très déçu ! Pour le prix payé, la qualité n'était pas au rdv. Déjà à l'arrivée, il fallait réserver le service de navette de l'aéroport vers l'hôtel, ce qui n'était mentionné nul part. Les installations sont mals entretenues,surtout la salle de bain, on se croirait dans un hôtel de 2*. Le receptionniste n'a pas été courtois. Nous avons demandé de quoi boire autour de 1h du matin. Reçu 30 min plus tard et c'etait ok de payer la note lors du check out. Nous avons reçu 2 appels vers 2h et 2h15 nous réclamant finalement le paiement. J'ai répondu que je le ferai au check out car j'allais me coucher. Autour de 6h je reçois un appel pour la même chose. On parle d'un montant de 2500 f cfa !!!! Nos nuits coutaient environ 150000 f fca. De plus le micro-onde ne fonctionne pas et pas capable d'avoir quelqu'un de disponible. Vraiment décevant comme expérience dans cet hôtel

Sarakawa has improved for the time being. Safe, nice and at the same time reasonable hotel on Lome.