Dear Mr./Ms. R*i, Thank you for your stay and for sharing your experience. We apologize to learn of any shortcomings that occurred during your stay, which may have caused you discomfort and did not meet our standards. We have undertaken improvements to enhance our services and are committed to providing the best possible experience at all times. We hope to have the opportunity to visit you again, and we would certainly welcome you back. Sincerely, Irwan Novi, Hotel Manager