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Bono Hotel Pekanbaru

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Overall Ratings & Reviews Bono Hotel Pekanbaru

Traveloka (1,010)

8.2

Very Good

From 1,010 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.1

Meal

8.0

Location

8.5

Service and Facilites

8.1

People often mention about Bono Hotel Pekanbaru

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Ambiance (31)

Bedroom (28)

Distance to City Center (27)

Staff Friendliness (26)

Bathroom (26)

Accessibility (24)

Surroundings (23)

Room Space (20)

Check-in/out Time (18)

Hotel Area (18)

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Traveler Reviews Bono Hotel Pekanbaru

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Customer reviews

Rezky H.

10.0

/10

Reviewed 5 day(s) ago

The cleanliness and atmosphere are very pleasant

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Accommodation's Reply

19 Nov 2025

Warm greetings from Bono by Artotel. Thank you for the wonderful review and for choosing Bono by Artotel as your accommodation and choice for your stay in Pekanbaru. We look forward to welcoming you back again with even better service. Thank you. Best regards, Bono by Artotel Management

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Sri W.

Staycation

9.1

/10

Reviewed 6 day(s) ago

Strategic location, easy and fast check-in and check-out process. However, the breakfast variety is limited. Not many choices.

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Accommodation's Reply

19 Nov 2025

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Rahmat S.

10.0

/10

Reviewed 1 week(s) ago

Great, the hotel facilities are satisfactory.

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Accommodation's Reply

16 Nov 2025

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J***i

Business

8.5

/10

Reviewed 1 week(s) ago

Great. I hope I can stay here again.

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Accommodation's Reply

16 Nov 2025

Best regards, Bono by Artotel Thank you for taking the time to write a review and for choosing Bono by Artotel during your stay in Pekanbaru. We hope to welcome you back soon and provide you with even better service. Bono by Artotel Management Team

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M***A

8.5

/10

Reviewed 3 week(s) ago

The rooms are comfortable and clean. The pool is also quiet, so the kids can swim freely without getting too hot. Continued success at Bono Hotel.

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Accommodation's Reply

12 Nov 2025

Dear Sir/Madam, Warmest regards, Bono By Artotel Thank you for choosing Bono By Artotel and taking the time to share your experience during your stay with us. Your experience is very valuable to us and it is a driving force for us to improve our services in the future. We sincerely hope to welcome you back and will continue to provide the best service. Best regards, Bono By Artotel Management

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M***A

Staycation

8.8

/10

Reviewed 3 week(s) ago

The room was very clean and comfortable. The hotel staff was also friendly. Safety and security at the hotel were also good. Elevator access is limited to guests only. Hopefully, things will get better, Bono. Thanks.

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Accommodation's Reply

12 Nov 2025

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Frans A.

Business

10.0

/10

Reviewed 3 week(s) ago

The hotel that I initially saw bad reviews for, when I went there... there were no problems... I think it's okay for the price and the facilities and equipment of the hotel... Recommended hotel

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Accommodation's Reply

16 Nov 2025

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Verified Traveler

Leisure

6.3

/10

Reviewed 6 week(s) ago

The room was too noisy because there were construction jobs

1 people find it helpful

Accommodation's Reply

22 Oct 2025

Dear Mr/Mrs. G***t, Warm greetings from Bono Hotel Pekanbaru, Thank you for the valuable time you have given to add about our Hotel. We hope that you are very comfortable while at Bono Hotel Pekanbaru and enjoy every facility available at our Hotel. We will use the reviews you provide as a motivation as a reference so that We can always provide and maintain the best quality of our services. Once again, Thank you and We look forward to welcoming You back at Bono Hotel Pekanbaru. Best regards, Management

M***d

10.0

/10

Reviewed 6 week(s) ago

Good very cool and awesome ………..

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Accommodation's Reply

22 Oct 2025

Dear M*d, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. Your experience is very valuable to us and it inspires us to improve our services in the future. We sincerely hope to welcome you back and will always provide the best service. Best regards, Management

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R***I

8.2

/10

Reviewed 7 week(s) ago

The staff at the location are comfortable and friendly, but yesterday the AC took a while to cool down.

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Accommodation's Reply

22 Oct 2025

Dear Mr. R*i, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. We apologize for the inconvenience caused by the air conditioning and have informed the relevant team. It is an honor for you to have shared your experience and it is a motivation for us to improve our service in the future. We do hope to welcome you back again and we will always provide the best service. Best regards, Management

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A***e

9.1

/10

Reviewed 8 week(s) ago

Awesome 👍 the place is nice, comfortable, the view is also good

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Accommodation's Reply

22 Oct 2025

Dear Ms. A*e, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. Your experience is very valuable to us and it is a driving force for us to improve our services in the future. We sincerely hope to welcome you back and will always provide the best service. Best regards, Management

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Anggia M. N.

Business

10.0

/10

Reviewed 14 week(s) ago

For office employees who work there, okay.

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1 people find it helpful

Accommodation's Reply

25 Aug 2025

Dear Mr./Mrs. Anggia M. N, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.

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Y***s

Leisure

10.0

/10

Reviewed 14 week(s) ago

Overall, everything was great. Our whole family was very happy.

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Accommodation's Reply

21 Aug 2025

Dear Mr./Mrs. Y*s. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. We are very pleased with the happiness and experience you shared, which is a very valuable appreciation for us, as well as being more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service. Best regards, Management.

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A***a

6.4

/10

Reviewed 16 week(s) ago

The problem is that the AC is not cold enough, maybe it can be fixed.

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Accommodation's Reply

13 Aug 2025

Dear Mr/Ms A*a. 1. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. We sincerely apologize for the inconvenience you experienced during your stay. We have followed up on the AC not being cold enough. The experience you shared is a valuable appreciation for us and is a further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.

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R***i

Leisure

10.0

/10

Reviewed 24 week(s) ago

everything is good............the room is spacious...... anyway eeeeeee okayeweewwwwwwwwww

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2 people find it helpful

Accommodation's Reply

22 Jul 2025

Dear Mr./Mrs. R*i. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.

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N***n

Leisure

6.0

/10

Reviewed 26 week(s) ago

Overall is good. But we requested from traveloka for 2 single bed, get 1 large bed instead, the staff said we didn’t request and can’t change the room. The bed cover really dirty, we don’t know that’s blood or lipstick, or pee stain. We really sprayed hand sanitizer all over the place because of the bed cover

2 people find it helpful

Accommodation's Reply

24 Jul 2025

Dear Mr/Mrs, N***n Warm greetings from Bono Hotel Pekanbaru, Thank you for the valuable time you have given to add about our Hotel. We hope that you are very comfortable while at Bono Hotel Pekanbaru and enjoy every facility available at our Hotel. We will use the reviews you provide as a motivation as a reference so that We can always provide and maintain the best quality of our services. Once again, Thank you and We look forward to welcoming You back at Bono Hotel Pekanbaru. Best regards, Management

A***n

Business

9.3

/10

Reviewed 26 week(s) ago

on the second day asked to re-tap it's useless to talk on the check-in day if you've already booked 2 times for 1 room, no need to check out again because the booking is for 2 days. there is no clear coordination between the receptionists who are on different shifts. TV channels only get TVRI 🤪😂 they said it was burned but how come it lasted 2 nights and 3 days 😂🤪

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3 people find it helpful

Accommodation's Reply

24 Jul 2025

Dear Mr./Ms. A*n. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.

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A***n

Business

9.3

/10

Reviewed 26 week(s) ago

stayed for 2 days (booked twice) just watched TVRI, they said the network was short-circuited 🤪🫢 on the second day they asked to re-tap, it was useless to talk on the check-in day if you had already booked 2 times for 1 room, you don't need to check out again because you booked for 2 days. there was no clear coordination between the receptionists who were on different shifts.

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Accommodation's Reply

24 Jul 2025

Dear Mr./Ms. A*n, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.

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K***A

9.1

/10

Reviewed 27 week(s) ago

The hotel staff is very friendly, on behalf of Alfin and Sahara, thank you for helping us.

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2 people find it helpful

Accommodation's Reply

24 Jul 2025

Dear Mr/Ms A, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and becomes more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service. Best regards, Management.

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F***i

5.4

/10

Reviewed 28 week(s) ago

the front office staff is very unfriendly, the short-haired lady is very unhelpful. I didn't have time to see her name, because her treatment was not good from the start. I asked why there is no smoking number option on Traveloka. She replied: yes, the cheapest rate is like that, even though I ordered a deluxe double

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3 people find it helpful

Accommodation's Reply

24 Jul 2025

Dear Mr./Ms. F*i, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.

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