Very friendly staff and the area is amazing Located in residential area, gave us opportunity to explore beautiful houses and talk to locals

Overall. A really nice hotel. Akobogda, we'll be back.

The property and room was nice and luxurious feeling. The bathtub was not enjoyable as there was no hot water to fill the tub, very disappointing. The pool was very cold

Very good, rooms very clean

Very nice place, clean close to a lots of restaurants.

We stayed one night, Closer to the airport and located in a nice place. Room is basic, bathroom sink was leaking and had a smell.

Cleanliness, shuttle to airport.

Property it's surrounded by beautiful nature. Staff is very helpful. We love this property aswell we love Sarajevo.

I was very impressed overall. It was my first time traveling alone in a foreign country. They were at the airport to greet me, the service was excellent and the food was to die for! The grounds of the hotel made me feel like I was visiting some manor house. It was relaxing and safe place. I highly recommend this hotel!

There was no hot water for my entire stay!! I could not even take a shower! Also, the bathroom sink leaked! The water drained onto the floor! The restaurant was awful and the female wait person refused to even show me a menu! After the manager spoke with her, she was forced to wait on me and she was very unpleasant and unprofessional.

No air conditioning, no fan, bugs comes in when open windows.

I was the only customer there but the staffs were nice to me

Beautiful Hotel in a beautiful surrounding. Nature is beautiful around the hotel.

Perfect location with nice staff

Over expectation, friendly and lovely staff We enjoyed our staying

Excellent spa & wellness area.

Excellent pool and spa area.

The staff need more training. They are insufficient to take care of customers. It is hard to find them, because there are so few of them. When you do find them, they did not speak common languages such as French, Spanish, or even English

It was a quiet location but the maintenance was sadly lacking and staff were poorly trained I booked the free shuttle to the airport and they forgot to arrange it So when I checked out the staff person said I had to get a taxi and pay for it myself I didn’t have cash and taxis don’t take cards so it was stressful going to airport and finding an atm machine it says it’s 5 star hotel but it’s not Also when I checked in I had to change rooms because the bathroom was faulty No shower it’s a pull out hose in the side of the bath All male staff arguing every morning at breakfast First night for dinner they told me I had to pay cash because their computer system wasn’t working and they couldn’t charge it to my room Honestly it was a bad experience and 5 stars means nothing here

Heilt fantastisk hotell