Very clean and comfortable hotel, with helpful and friendly staff.

Lovely friendly staff, room was comfortable and clean, breakfast was delicious every day. Would definitely come back

Nice stay ,think a bar would help. Breakfast room could easily accommodate an evening bar, otherwise an excellent stay

10/10- We had the best stay at the Axel Hotel. They really thought of everything you could need for a comfortable stay. The staff was great, friendly, and informative. We also loved the location. Would definitely stay here again.

Great wellness center with whirlpool, sauna, and steam room!

Friendly staff / good location

This is a fun hotel. A little 2020 “woke” in the branding but it’s in on the joke I think. “Heterofriendly” had me laughing as I’ve always thought, oh wow, hotel, thanks for being “gay-friendly”. In terms of amenities and spacious rooms it’s hard to beat in this old town.

Short trip to Sansebastin

The staff was very nice and helpful. The property was clean and the room was as advertised. I would stay at this property in the future.

Staff very good/friendly. Room fine. Could do with a bigger/better pool area.

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Didn’t really like our room. Balcony was terrible, looked out onto 2 garages with graffiti all over them. A noisy sports place and straight across the road, was a place for old age pensioners to go and do activities. But the people would come out, look up to our balcony and give dirty looks. Not friendly at all. Would never go back

The hotel was pretty average. Nothing particulalry wrong with it, but not good value for money. The service was good and friendly. The room was ok, nice an big but the layout was not functional at all. no place to place your toiletries while using the sink. there was no headboard, the switches and outlets were behind the bed, we kept on bumping into them at night. The bed was not comfortable at all. The spa was good, but the swimming pool was terrible. Not enough umbrellas for all the chairs, the pool was very small and very shallow. All in all it's ok if you get it for good price, but I would not pay a premium for it.

Ok position for hotel, you can walk to everything but next time I would go closer to old town (personal preference). Staff were lovely and provided recommendations. Spa, sauna and steam room were fantastic. Our room was a little small and fridge not cold! Overall good hotel

It was a great location and a very good hotel

Very nice and quiet street. Gym and facilities are excellent and the front desk was extremely friendly and accommodating.

Good hotel and staff, amazing location and very comfortable stay.

Great hotel but incredible staff

New hotel with good facilities, it’s a bit far from the old town it’s easy a 20-25min so probably not so convenient if you like to stay in the center. The breakfast is ok nothing too fancy! The rooms are good, modern but not great value for money vs the location!

Staff were nice but not as proactive or helpful when had air conditioning issue that lead to living in sauna and having to call through night to turn it on. So uncomfortable stay. Hotel in general clean, simple and pleasant. A little walk away from main area and in more residential area so better if just want a home base for explore wider area.