The house keeping left our room unlocked for hours, we came back at night and found that our door was open.. felt extremely unsafe after that esp because we have a baby.
The house keeping also really sucked, the room was extremely dirty. They did not change sheets or vacuum even after we requested multiple times.
These concerns were addressed to Luis, the manager at the time, he offered free breakfast and $20 snack voucher.
It did not seem like it was enough as we felt extremely unsafe during our trip.