Dear Daniel, We apologize in advance for what happened. Our rules are clear and state that our accommodation is SYARIAH as stated in our accommodation name, Kedaton House Syariah, which means that couples staying in our accommodation must have a legal/official marriage status. The rules stated in the application form also clearly state that guests must bring their marriage certificate if necessary. Meanwhile, when we checked in, it was not clear that you and your partner are legally married, such as the address and status on the ID card did not match, and there was no wedding photo and marriage certificate. Therefore, we did not allow you to stay in the same room. We hope that you will be more careful and pay more attention to details when booking in the future to prevent this kind of incident from happening again.

Dear Valued Guest, Thank you for choosing to stay with us and for your feedback. We apologize for the air conditioning issue in our room. We will check and fix it immediately. As for the towels, we have forwarded it to our team for immediate fix. We highly appreciate your feedback and hope to welcome you back again with an even better experience. Best regards, Kedaton House Syariah

Dear Sir/Madam, thank you for staying at Kedaton House Syariah and for sharing your review with us. We apologize for the inconvenience caused by the food not meeting your expectations. We will re-evaluate our service to ensure the quality of our food meets the expectations of our guests. Breakfast is a bonus and is adjusted to the number of guests staying. If there is only one guest staying, we will provide one, and a maximum of two guests per room. Regarding the damp and wet smell, we will check and re-evaluate it to ensure the comfort of our guests and prevent similar incidents from happening again. We thank you for your honesty and consideration, and we hope to welcome you back for a more comfortable stay.

Dear Sir/Madam, Thank you for staying at Kedaton House Syariah and for your review. We have passed on your feedback to the housekeeping team to ensure the cleanliness of our rooms and ensure guest satisfaction.

Thank you sir/madam for your valuable input, we apologize for the inconvenience you experienced regarding the towels not being replaced, we apologize in advance, yesterday only one room wanted to have its towels changed, namely room 103 and we replaced the towels in that room, the rest did not request a towel change and only requested room cleaning. However, we appreciate your patience and understanding and we are committed to continuously improving our services for the comfort of all our guests. Warm regards, kedaton house syariah.

Thank you for your valuable feedback. We apologize for the inconvenience you experienced regarding the hot water being turned off after Maghrib prayers until 6 AM. We will convey this to management for evaluation and improvement in the future. For online purchases, you may be given a room on an upper floor because the rooms on the lower floors are already full. We prioritize bookings on the lower floors, and if they are full, we will provide rooms on the upper floors. We appreciate your patience and understanding, and we are committed to continuously improving our service for the comfort of all our guests. Warm regards, Kedaton House Syariah.