- no room service for 3 day stay - no wifi - only 2 coffee pads for the whole stay - no windows that can be opened, bad air - sauna costs €275 extra - no shuttle to the city (without a car you are trapped) - bathroom much too small (only wet room) - fat bikes were broken, they wanted €80 for 2 hours - very unfriendly staff - no space at all in the ponds, really little! - restaurant currently closed, no information about this in advance - no shuttles to the city Summary: for the price of a 5* hotel you get 1* accommodation with very unfriendly staff - never again!!!

Amazing staff and beautiful views and nature walks

Nice property, except for very little storage in cabins.

Easily the most beautiful place I have ever stayed at. The juxtaposition between the stunning natural beauty and the stunning modern buildings is incredible.

The location is so magical. We have never been to anywhere like this place. The customer service is truly the best! We sent an email about arriving late at night (reception closes at 11pm), they sent instructions about how to access our cabin, so check in was seamless. Reception also gave us a portable wifi connector when we mentioned we could not get wifi connection in our cabin. They went out of their way to pack our breakfast the night before we check out as we were leaving before breakfast starts (breakfast starts at 9am). Lammintupa is 10min walk away and truly a peaceful and magical walk. The only (minor) negative things were the bathroom towels were not the fluffy kind, felt more like a giant tea towel and the cabin is actually quite small. We took out the things we need from the suitcases, store them in the compartments available next to the bed and kept them closed throughout our stay. There were no rooms to keep 2 luggages open.

Our stay here was magical. It was definitely an experience we will remember for a very long time. The staff were very friendly and happily called to order taxis for us. You have to come here prepared. We knew we wouldn’t book dinner here so we made sure we had enough food supplies so we didn’t have to rely off of going into town every meal. The rooms are lovely and cozy. We made it work with two large suitcases and carry on luggage. The heated flooring was amazing.

So the only (big) rub is...I didn't know when I booked that it was the "off season". That mean's (1) no desk staff for the majority of the day, and alarmingly, the entire lobby area is locked from the outside during that time, and (2) the restaurant is not open at all. The first one was concerning given that I got dropped off by a cab in zero degree weather at night,not great if something goes wrong and I can't get into my cabin. The 2nd one was a big deal for me; I really was sold on the idea of lounging on the property for 2 days and not leaving (for meals). Scrounging for dinner was an unexpected, expensive, and interruptive negative to my short stay. Understand if the resort wants to go into eco-lodge mode, just be clear about it. This is a small one, but worth noting (staff) - I stayed in Igloo 4. The outside entry light of Igloo 5 reflects *directly* into the middle of the ceiling glass of Igloo 4 at night, which kind of kills the stargazing experience. Very nitpicky, not worth complaining about, and certainly nothing the designers could have predicted....but I would consider making those lights motion activated like the fireside lighting. That said, Kata is great, the breakfast was wonderful, the igloo was perfect, and I would definitely come back. I walked through the short trail behind the property and stumbled on a ~9 mile well marked cross country ski path, which conveniently goes right by the Ruka ski resort (read: lunchtime pint to break up the trail walk!)

Absolutely beautiful property and stay. The reception staff could not be more attentive. We arrived late tired and starving and they accommodated us and got us snacks (best chessboard of the week). Free snowshoes to borrow just outstanding!

We had a great stay at Magical Pond. The view was lovely and the surroundings were serene. All the staff was friendly and helpful. We enjoyed the breakfast each morning and we had a night with a wonderful display of the northern lights.

If you want to unplug and relax, this is the place. Staff was wonderful, all of them. But Laura and Heli were amazing. ❤️

Lovely pods with a very large comfortable bed and some clever storage under the steps. There is only a kettle, sink, coffee maker and a fridge so you won't be able to stay long without transport. The lights on the other pods (their pod number) and some of the pathways are on all night, so you don't get a complete blackout and it's only the ones at the very front that face the lake. It still feels private though. The firepit by the lake was nice and there are some clip on torches available as well as sledges and snowshoes you can use. It was lovely for 2 nights. Note that on Friday night when they have late night skiing in Ruka you can see the lights illuminating the sky nearby.

le lieu idéal si comme nous les aurores Boréales sont au rendez-vous: presque 3 heures d'un spectacle unique! Pour les plus frileux, le spectacle peut se savourer de son lit! À proximité de la station de Ruka et de Lamintupa pour profiter des chiens de traineau, des moto neige, des rennes. Personnel avenant et disponible. à découvrir absolument!

Très belle expérience ! Le personnel est très gentil Vous pouvez manger sur place quelques snack, sinon ils peuvent réserver pour vous un restaurant avec un menu a côté de la station de ski de Ruka et une personne vous dépose et vous ramène a Magical pond.

Es war einfach ein toller urlaub :) die mitarbeiter vor ort sind super freundlich und hilfsbereit. Die Lage der unterkunft ist traumhaft. Wird nicht unser letzter urlaub dort gewesen sein :)

Werde nicht nochmal wiederkommen

Amazing!

Ihana, lämmin nukkumapaikka revontulineen. Mukava henkilökunta ja kauniisti katettu aamupala.

Perfekter Ort für Nordlichter, Wanderungen und Natur. Familiengeführt, hervorragender Service und Freundlichkeit. Grandioser Ausblick in den Wald und in den Himmel. Klasse Frühstück mit frischem Brot und große Auswahl. Für ausgewiesene Wanderungen auf zwei kleinen Waldwegen konnte man sich kostenfrei Schneeschuhe und Stöcke ausleihen.

Otroligt fin miljö, med lugn omgivning. Behagligt. Underbara rum, suverän frukost och personlig service. Minus för att wifi inte fungerade i rummen, svårt när man behöver jobba. Men annars toppen!

Die Lage am Weiher ist wunderschön. Die Igloos eignen sich bestens um den Sternenhimmel zu bewundern. Das Frühstück war sehr fein.