Everything is great, the environment is nice.

Everyone was very welcoming; this is the second time I've chosen this place.

This is my second time staying here. I'll be back soon 😍🥰

What a lovely hotel. Will do staying here again for my next trip to Surabaya.

Best place to stay. I've been staying here every time I visit Surabaya. Again and again, what a lovely hotel this is.

stay 2 hari di Westin Surabaya and its 100% worth it. excellent service, staff ramah” semua, food absolutely mind blowing, thanks to mas Aziz for the hampers, also chef Nasrulloh and kitchen team for making the best food and also really happy cause i got complimentary food twice and the Front Office staff super ramah and explained everything detailed! can't wait for the next visit at this hotel!!🖤🖤

Westin is great, the staff is very friendly

All the staff worked well, and the facilities were kept clean. Both breakfast and room service were very satisfying and affordable.

Kak Aziz and Chef Nasrullah are very friendly.

Thank you very much❤️ I stayed with my family for 2 days, a very memorable experience for me and my family. All the staff are friendly, the best hotel I have ever visited❤️

OK, if we talk about the comfort of the room and the staff service is really top notch, there are no flaws. From the beginning when I checked in and checked out the staff were also very helpful, all with smiles and polite. For breakfast, it was also delicious, I ordered room service and the staff who delivered it were very good. Next time, maybe guests should not be placed outside of Magnolia. because the food at the alternative place is not as complete as at Magnolia. But I was very disturbed by the noise from outside/the next room at 5:30 am. It turned out that the next room was a room for a wedding ceremony. So next time as a suggestion, do not place guests next to the room that is/will be holding a wedding ceremony. Because the noise caused in my opinion is a bit disturbing for people who really want to rest. Overall OK

The hotel was very comfortable and the kids loved the food.

Excellent service!!! The waiter and server at breakfast all were very nice, especially Mr. Anang. He was very friendly and helpful! It was a wonderful experience. 👍

Amazing Stay I've had in Surabayar, really recommended..!! All service syarat GROM Check-in until Checkout is Awesome 👍 Various breakfast menu & all taste delicious! I'll absolutely will comel back ⭐⭐⭐⭐⭐

Comfortable and exclusive hotel, thank you for the service

Everything was perfect, from the food, the service, the staff and the room, it was really comfortable to stay here.

Great, staff so nice help us, room so clean, the view from our room is great.

The staff is friendly and very helpful.

clean room & hotel staff very friendly

Premium and pleasant service