OYO 3390 Apartment Grand Kamala Lagoon Avenue

Explore OYO 3390 Apartment Grand Kamala Lagoon Avenue
7.1
Pleasant
From 70 reviews
Provided by travelers on
Cleanliness

7.0

Room Comfort

6.7

Meal

7.4

Location

8.0

Service and Facilites

6.9

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Traveler Reviews OYO 3390 Apartment Grand Kamala Lagoon Avenue

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20
40
Customer reviews
Apriyani
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6.8
/10
Reviewed 172 week(s) ago
The tv doesn't turn on, for cleanliness it's okay.
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erik v.
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5.8
/10
Reviewed 172 week(s) ago
Wifi is off, there is no solution. But on the top floor. Cleanliness is lacking. And the service is also not satisfied.
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Fani D.
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8.9
/10
Reviewed 173 week(s) ago
Perfect for a short stay. Just basic room nothing crazy, but the price just right for a short stay.
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Mentari A.
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6.0
/10
Reviewed 174 week(s) ago
The mattress has no foam directly on the board, the bed linen smells.
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2 people find it helpful
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Dewi K.
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6.0
/10
Reviewed 175 week(s) ago
The ac is not cold at all, it's better if the fan is better.
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1 people find it helpful
Yandi Ari Sandy
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8.8
/10
Reviewed 176 week(s) ago
The room is spacious, clean, minus the hot water doesn't work, no cooking utensils, the air conditioner is not cold and noisy.
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2 people find it helpful
Supriadi
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5.8
/10
Reviewed 178 week(s) ago
The mattress feels really PER, sounds and is not comfortable on the body. The shower water is very slow. The TV can't be watched, it keeps loading like you haven't paid the bill or there is no internet. There are no headlights, so the lighting is not ok.
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1 people find it helpful
Forest
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7.0
/10
Reviewed 179 week(s) ago
Towel 1, wifi trouble all day, the air conditioner is hot if it is far from the wind. The mattress is the same as the place is clean, the bathroom is also clean.
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1 people find it helpful
Accommodation's Reply
14 Jul 2022
Hi, Addah! We sincerely apologize for the trouble caused. We would like to thank you for sharing the important feedback, we will definitely work on this to ensure your next visit will be a great experience. Greetings, Jane!
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Indah N.
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6.0
/10
Reviewed 180 week(s) ago
The mattress is not worth it, but the room is clean. Not bad, just need improvement.
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Accommodation's Reply
14 Jul 2022
Hi, Beautiful! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia.
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Rangga s. m.
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5.2
/10
Reviewed 180 week(s) ago
Zonk. Kasur per nya rusak (tidur njeblos). Kamar kotor ada sarang laba-laba. Wifi mati. Tv tidak berfungsi. Kolam renang tidak bisa digunakan. Lampu banyak yang mati. Bayar parkir 57000. Pikir 10x untuk menginap di properti ini.
5 people find it helpful
Accommodation's Reply
01 Jul 2022
Hi, thanks for taking your valuable time to rate us. We apologize for the inconvenience and we will definitely try our best to meet your expectations in the future. Regards, Simon
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Lintang S. A.
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5.5
/10
Reviewed 180 week(s) ago
The mattress is broken, it hurts to sleep.
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Accommodation's Reply
01 Jul 2022
Hi, thanks for taking your valuable time to rate us. We apologize for the inconvenience and we will definitely try our best to meet your expectations in the future. Regards, Simon
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cinintya a. l.
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6.9
/10
Reviewed 182 week(s) ago
The room does not turn on the tv, there is no wifi.
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Accommodation's Reply
30 Jun 2022
Hi, Cynthia! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia.
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christine s.
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4.8
/10
Reviewed 186 week(s) ago
Disappointing choose to stay here. I got a room that didn't fit, the room smelled of cigarettes (even though the request was non-smoking), the sink was clogged, the mattress was not proper, the room was dirty everywhere. It was really bad, I immediately contacted the hotel and was promised a refund. But when I processed the refund, the hotel said that I would use the hotel until I checked out on May 1st. If you want to stay here, maybe you don't have to choose the OYO one.
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2 people find it helpful
Gaudensia O.
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6.0
/10
Reviewed 187 week(s) ago
The mattress was a bit broken, on the pillowcase there were traces of drool even though I had not slept at that time. The water heater doesn't work, you have to call someone first, the token runs out. The only good thing is the swimming pool 👍.
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Ari
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6.4
/10
Reviewed 192 week(s) ago
The check-in process is too complicated, there is no EDC machine for debit. Plus in the basement there is no signal at all. So payments using CC cannot be authenticated because there is no signal so that the SMS code cannot enter.
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1 people find it helpful
Windy A. L. D.
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5.7
/10
Reviewed 198 week(s) ago
The mattress is not comfortable on the side.
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4 people find it helpful
Accommodation's Reply
19 Feb 2022
Sorry for the trouble caused, Windy. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Masduku!
Siti R. S.
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5.4
/10
Reviewed 198 week(s) ago
The mattress sucks", it's no longer fit to use. The towels weren't in the room, they said they would be delivered but they didn't come, so I had to go back downstairs, I've been waiting a long time, I was only given 1 towel. That's it, the toilet hose can't be used because it's broken. The wifi doesn't exist, the reason is interference. I was going to stay there for a long time so it was only a day. No, it's really.
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4 people find it helpful
Accommodation's Reply
17 Feb 2022
Something like this shouldn?t have happened, Siti! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Maliva!
Safira K. N.
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5.9
/10
Reviewed 199 week(s) ago
Check-in time came at 2 past, still had to wait to get the key. He said it was still being cleaned even though many were queuing around 3 hours before they got the key. Until the room, the towels smell sour. For ac and the mattress is quite comfortable.
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3 people find it helpful
Accommodation's Reply
17 Feb 2022
Hi Safira! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Kisno!
Inka f. m.
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6.3
/10
Reviewed 202 week(s) ago
Good location actually but inside the room was very bad, the sprinkle shower was broken, the bed was not comfortable making my back aching. Checking out that night to find better place to stay.
2 people find it helpful
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Sofyan C.
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6.1
/10
Reviewed 203 week(s) ago
The location is strategic enough, but the interior of the room is very concerning, and does not match the info provided, there is no wifi (info from room service) and the tv is broken, especially with stains on the mattress.
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2 people find it helpful
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