Staff were horrible, you will get scream at and talked to in a disrespectful way, will totally ruin your trip.

The soundproofing was poor — I was disturbed twice by the alarm from the room next door and could clearly hear their conversation. It would also be better if the hotel could provide indoor slippers for guests’ convenience.

Nice hotel with good view. Close to everywhere

Like the simplicity and sleek design of the hotel. The room is clean and smelling good, helpful and fast check in process.

Good at all.. I will stau here whenever i come to Penang..

Good hotel, strategic location, good price

Upon check-in, the room looks spacious, clean, and comfortable, but the bath towel looks worn out and a bit off-color. On the 2nd day, the room and toilet were not tidied up yet even though it was 4 PM. On the 3rd and 4th day, the room was not vacuumed and the toilet was not properly cleaned. Disappointing.

the best nice,complete hotel,near,good location and good food. good worker like zul and Ahmad in kitchen. don't go anywhere....you will regret

We stayed at this hotel for 4 nights and 3 days. Overall, we were satisfied, as the room was quite spacious and comfortable. However, the bed felt a bit too soft, which caused some discomfort in our lower back when we woke up. Furthermore, we found it difficult to find a designated smoking area outside the hotel. Hopefully, in the future, the hotel will consider providing a smoking area so that all guests, both smokers and non-smokers, can feel more comfortable.

The hotel is well located in George Town under newly renovated building, but parking might be limited. Clean & new rooms. Recommended.

Good performance and very near city

Staying there is very comfortable and the cleanliness is very ok, I have stayed there many times in OZO

The staff were very friendly, helpful, and accommodating!

2nd time staying here and still as great!

The room feels cozy, there's a pool and a chill hangout spot on the rooftop, and overall the place is pretty clean.

It was my first time here and I had a fantastic experience in the hotel. Everything was excellent, from staff friendliness to room cleanliness! Everything is beyond expectation! Will definitely come back again! Good job! 👍

The rooms here are beautiful and exactly as advertised. The interior is clean and well maintained, making you feel relaxed from the first step you enter. The food provided by the accommodation is delicious, using fresh ingredients and carefully served. In addition, the location is also outstanding because it is not far from important tourist attractions. You can walk to visit various places conveniently without wasting time traveling. As for the staff, they are very impressive. Everyone provides service with a smile, is polite, friendly and is willing to help guests sincerely, whether it is providing information, recommending places to eat and visit, or taking care of you during your stay, making you feel warm and at home. It is also very easy to find food because there are many restaurants and shops nearby to choose from. It is also convenient to travel, whether by private car or public transportation. This is a place to stay that truly meets the needs of convenience, atmosphere and service.

Inside the room and toilet are very clean, the atmosphere of the room is very calm, very suitable for healing.

From the room, hotel facilities, food, price, view, and location, everything is very good!

Had a pleasant stay here and the view from the pool and the gym is very nice. Will definitely stay here again if I am back to Penang!