Hotel Grand Pinus Berastagi
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Overall Ratings & Reviews Hotel Grand Pinus Berastagi
Traveloka (303)
8.2
Very Good
From 303 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
8.2
Meal
8.0
Location
8.1
Service and Facilites
8.2
People often mention about Hotel Grand Pinus Berastagi
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Bedroom (13)
Bathroom (13)
Ambiance (12)
Surroundings (10)
Distance to City Center (9)
Accessibility (9)
Staff Friendliness (9)
Room Space (9)
Soundproof (9)
Check-in/out Time (8)
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Traveler Reviews Hotel Grand Pinus Berastagi
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40
Customer reviews
edward a.
8.5
/10
Reviewed 2 week(s) ago
Suitable as a transit point before continuing the journey
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n***r
9.7
/10
Reviewed 6 week(s) ago
Never disappointed with the service here, when I go up I always rest here
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Y***s
8.3
/10
Reviewed 6 week(s) ago
There are cockroaches in the toilet. The bathroom is not very clean.
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R***i
7.8
/10
Reviewed 7 week(s) ago
It looks like it needs cleaning as there are lots of ants and snails in the bathroom.
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Verified Traveler
Staycation
8.2
/10
Reviewed 8 week(s) ago
Quiet, quiet atmosphere.
Suitable for your budget.
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1 people find it helpful
P***r
7.9
/10
Reviewed 11 week(s) ago
The room is quite comfortable, good for a medium budget
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Bagus P.
Staycation
9.4
/10
Reviewed 17 week(s) ago
Worth it, compared to others, when it's the weekend the prices are outrageous.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Thank you for your review. We strive to provide comfortable and affordable accommodations for our guests. See you again soon.
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r***i
8.2
/10
Reviewed 18 week(s) ago
Nice and uncomplicated, with a peaceful atmosphere. It's perfect for those looking for accommodation in the Berastagi area.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Thank you for enjoying your stay at Hotel Grand Pinus Berastagi. We look forward to welcoming you back in the future. Best regards.
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J***o
Leisure
8.2
/10
Reviewed 19 week(s) ago
The parking lot is narrow especially when it's busy, but otherwise it's okay.
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Accommodation's Reply
17 Jul 2025
Thank you for staying at Hotel Grand Pinus. Your comments are valuable input for our improvements.
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A***i
Leisure
5.4
/10
Reviewed 20 week(s) ago
1 plus point only for the early checked in we got. other than that is total disaster and nightmare. not a hotel, more like a homestay. never comeback
1 people find it helpful
Accommodation's Reply
17 Jul 2025
We apologize for your experience. This is a step in our efforts to improve. We always strive to provide affordable and comfortable accommodations for our customers.
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Hendri H.
6.3
/10
Reviewed 21 week(s) ago
no towel even you had check ini. you must wait until 15:00.
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Accommodation's Reply
17 Jul 2025
We apologize for the inconvenience and for our negligence in anticipating the large number of guests during the long weekend. This is a step forward for us to improve.
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J***y
Leisure
5.0
/10
Reviewed 21 week(s) ago
The bathroom is very dirty and the floor condition is very yellow.
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Thank you for your input, it is an improvement for us to provide affordable accommodation with the service, comfort and cleanliness that customers expect.
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S***n
8.7
/10
Reviewed 23 week(s) ago
The room is comfortable, but the waiters are not very friendly.
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Thank you for staying at Grand Pinus, your feedback is an improvement for us.
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Y***a
Staycation
8.8
/10
Reviewed 28 week(s) ago
The price is quite affordable and the location is close to the city center.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Thank you for your visit, we are happy to provide comfortable and affordable accommodation.
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g***e
8.5
/10
Reviewed 28 week(s) ago
The staff is friendly. Suggestion, provide a kettle in each room.
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2 people find it helpful
Accommodation's Reply
19 May 2025
Thank you for staying with us, your feedback is very valuable to us.
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N***u
Leisure
10.0
/10
Reviewed 28 week(s) ago
OK, very good and very nice. Come again later.
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2 people find it helpful
Accommodation's Reply
19 May 2025
We are glad that you enjoyed your stay at Hotel Grand Pinus, see you on another occasion.
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ra
riky a.
Staycation
8.1
/10
Reviewed 31 week(s) ago
The hotel staff is nice and helpful, but the soundproofing is very limited, so you can hear activities from outside such as the sound of hammering, the sound of the water pump turning on, and so on, but everything else is okay.
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2 people find it helpful
Accommodation's Reply
19 May 2025
Thank you Mr. Riky for staying at the Grand Pinus Hotel. Thank you for your input for our improvements.
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M***d
Staycation
6.7
/10
Reviewed 32 week(s) ago
The water heater doesn't turn on, the water is dirty.
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Accommodation's Reply
17 Jul 2025
We apologize for the inconvenience you experienced. It's something we're aware of. We use a gas water heater for hot water, so it's available 24/7. However, we may encounter issues such as running out of gas. If this happens and you report it to our staff, we will be happy to provide a solution immediately. Best regards.
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M***D
Leisure
5.0
/10
Reviewed 33 week(s) ago
The rooms were overpriced. Not worth it. The parking was limited and not safe. I've parked beside the management office and my car tire was flattened. The hot water was not functioning. Our request to change rooms was also not being entertained. Please avoid this hotel.
1 people find it helpful
Accommodation's Reply
17 Jul 2025
We apologize for the unpleasant experience you experienced. Prices during peak season (New Year/Eid) do indeed increase significantly. However, we always strive to provide comfortable and affordable accommodations compared to other similar accommodations. Your feedback is valuable and will help us improve. Thank you.
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D***a
Leisure
6.2
/10
Reviewed 33 week(s) ago
The staff is friendly and nice, it's just that the bathroom smells and there were a lot of flies when we stayed. The breakfast menu is delicious. If you stay for 1 night, it's okay.
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Accommodation's Reply
09 Apr 2025
Thank you for staying at Hotel Grand Pinus Berastagi. Your input is very valuable and becomes our improvement.
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Number of reviews per page
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