Traveler Reviews Grand Universe Lucca, Autograph Collection
Number of reviews per page
20
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40
Top reviews
Yavuz
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Super central, overlooking two cute piazzas. Great pizza restaurant next door. Rooms are a bit too small - even though we stayed in a mid tier one with the view.
The gym is way too basic. Some dumbbells, a bench and a treadmill (and a super old elliptical). It needs a cable machine at least…
Russ
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
❤️🔥
Sasha
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Amazing stay, clean trendy and great restaurant right in the center of town!
Andy Viktor
Business Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Best
Robert
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The hotel was very nice, clean, quiet, and convenient to the town of Lucca. The staff was very personable and helped with any request or question we had. Bicycles were available for guests which my wife and I took advantage of riding the wall around the town. The breakfast choices were excellent and staffed with very friendly people.
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Christine
Business and Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
It was a very nice place to stay! I highly recommend it to anyone traveling to Lucca! Great brunch with lots of food options!
Greg
10.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Absolutely a fabulous property, wonderful staff and location
Edward
Leisure with Friends
8.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
Room was entirely too small and was the only one between floors. You had to take an elevator and still walk up or down a flight of stairs. The only window looked out over a set of outside steps that were being used so no privacy. The bathroom was really dark and there was at least one light out in the bathroom. Very disappointing.
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Alex
Friends and Family
10.0
/10
Reviewed 64 week(s) ago
Hotels.com verified review
Great staff, extremely comfortable room, no notes
Eric
Leisure
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
The location is great and the staff was super friendly and competent! Will come back!
susan
8.0
/10
Reviewed 83 week(s) ago
Hotels.com verified review
The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.
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David
Leisure with Partner
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see
Gary
Leisure with Partner
8.0
/10
Reviewed 106 week(s) ago
Expedia Group verified review
Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.
Marcelo
Leisure with Partner
10.0
/10
Reviewed 118 week(s) ago
Expedia Group verified review
Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.
Tania
Leisure with Partner
10.0
/10
Reviewed 126 week(s) ago
Expedia Group verified review
The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!
ana
Leisure with Friends
10.0
/10
Reviewed 161 week(s) ago
Expedia Group verified review
The location is amazing, the staff as well and its next to an amazing restaurant.
Highly reccommend.
Sze Ling
Leisure Family
4.0
/10
Reviewed 169 week(s) ago
Expedia Group verified review
super friendly and polite staff
great location to local area and train station
beautiful decor and well maintained rooms & facilities
would revisit if I ever come to Lucca again!
Nancy
Leisure
10.0
/10
Reviewed 179 week(s) ago
Expedia Group verified review
The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean.
Kevin
Leisure Family
10.0
/10
Reviewed 185 week(s) ago
Expedia Group verified review
Great service. Large rooms!
dalbir
Leisure with Friends
10.0
/10
Reviewed 212 week(s) ago
Expedia Group verified review
This property is at the heart of Lucca old town. It is a beautuful stylish renovated property with stunning rooms and feels like.a 5 star residence.
The staff are exceptional wjth Antonia leading the front reception. All the staff are really helpful and friendly. The food is really great and I enjoyed several breakfasts there.
I will definitely be going back to this hotel.