I paid a decent amount, but upon arrival, the Smart TV didn’t work. At first, I thought it was just the Wi-Fi, but even by night, I couldn't enjoy the facility I paid for. No ENG staff on night shift, and IT was off on Sunday — for a hotel of this scale, shouldn’t someone be on standby? On the second night, the TV finally worked — just before check-out — after a signal booster was installed. Why wasn’t this suggested earlier? The sliding ceiling panel near the bathroom door was open. The glass shelf above the sink had a chipped edge that was quite sharp. I didn’t get a photo, but you can check — was I given an OOO room? Also, I paid for one night of extra bed, but it wasn’t removed the next day until I said something. Would I have been charged again if I hadn’t mentioned it? overall, not worth what I paid for.

Very friendly kid... Great service, friendly and responsive staff, nice rooftop

It's quite good even though the water in the toilet won't rise, I understand this because they said there was only one engineer on staff even though it was already 9 am.

The food tasted okay for ordering food outside of breakfast. I was a little disappointed because I couldn't enjoy eggs/omelettes even though I had ordered RB. I couldn't because it wasn't an executive room type.

This hotel no elevator. It is very uncomfortable to have a room on the up floor as in our experience. The room is not soundproof the sound from pub very disturbing

Good staff and recommend hotel.

The rooms are clean, but some of the linens smell like damp, ironed linen. This hotel doesn't have an elevator, so be careful with your suitcase wheels. 🙏🏻

I was resting when suddenly a staff member opened my room door impolitely and on the last day of my stay the room was not tidied up.

Overall good, just that our bathroom water was a bit clogged, so when taking a shower the water went everywhere. The room is quite narrow because the space between the wall & the bed is very close.

good hotel . very nice staycation here . will go back here again when I'm around nusa dua.

Order 3 rooms, none of them are correct 1. Room 1 AC is not cold, bathroom door cannot be closed 2. Room 2 bathroom water overflows until it comes out 3. Room 3 AC is also not cold

Clean, comfortable, green hotel. Not noisy and child friendly.

new room, still has renovation marks and still smells of paint. but the equipment is very complete. no elevator, lots of playgrounds and games for children

At first check in, the staff was friendly and helped to bring the bags to the room. Check out was not responsive at all. The hotel accepts bus groups so there were many that were responded to, there were not many children taking swimming lessons so the car park was full. If you want to get out, it's difficult to wait for other cars to get out and then you don't have to look for parked cars that are blocking the car that wants to get out. The car plates of all guests who are parked should be recorded.

Very disappointed with this hotel, because my room was only occupied by 3 people with children and I was charged 75k, it seems like it's enough for one stay and I don't want to go back again.

nice place, but can't check in early

Muslims who stay here need to be aware, the restaurant sells non-halal food. So consider having breakfast here. There is no elevator here. The staff is helpful. Other than that, everything is okay. There is a pool, a children's playground. The rooms are clean and okay. Will I come back if I go to Bali? Definitely.

the food is delicious, I ordered pizza and vanilla banana

The hotel is comfortable, there are many interesting facilities for children besides swimming, so our family has lots of activities while waiting for the rain to stop.

It seems unprepared, there was a bee nest in the room so moved to the next room. Did you use the app so you were given a room on the top floor.