Horison Trunojoyo Batu Malang

Explore Horison Trunojoyo Batu Malang
8.8
Very Good
From 706 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.0

Service and Facilites

8.8

People often mention about Horison Trunojoyo Batu Malang
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Bedroom (71)
Staff Friendliness (70)
Bathroom (68)
Ambiance (61)
Distance to City Center (60)
Accessibility (56)
Hotel Area (54)
Variety (48)
Check-in/out Time (46)
Surroundings (44)
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Traveler Reviews Horison Trunojoyo Batu Malang

Number of reviews per page
20
40
Customer reviews
J***e
icon-Leisure
Leisure
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9.1
/10
Reviewed 7 day(s) ago
Comfortable for the hotel, suitable for resting.
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Nadira L. R.
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8.4
/10
Reviewed 2 week(s) ago
While I was staying there, on the morning of November 3, 2025, a repairman was banging so loudly on my room that I woke up because the repairs were being carried out next to mine. Fortunately, the staff responded quickly and promptly to my complaint, so the repairman stopped working until check-out time.
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1 people find it helpful
Rizky A.
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8.5
/10
Reviewed 2 week(s) ago
Overall, the service was comfortable and satisfactory, but the Wi-Fi was often slow, sometimes connecting, sometimes not. There should also be a mat in front of the bathroom.
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Verified Traveler
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8.3
/10
Reviewed 6 week(s) ago
Dirty sheets not changed, all stained
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your valuable feedback and for bringing this matter to our attention. We sincerely apologize for the inconvenience regarding the bed linen condition. This is not up to our usual standards, and we have immediately addressed this issue with our housekeeping team to ensure it doesn’t happen again. We hope to have the opportunity to welcome you back and provide a much better experience.
A***d
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Leisure
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9.1
/10
Reviewed 7 week(s) ago
Clean and Comfortable Hotel, Friendly Staff, Maximum Service
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2 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your wonderful review and for appreciating our cleanliness, comfort, and the friendliness of our staff. We’re thrilled to know that you had a pleasant stay and experienced our best hospitality. We truly appreciate your support and look forward to welcoming you again soon for another enjoyable visit.
E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The provision of comfortable facilities
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for taking the time to share your review. We’re happy to know that you felt comfortable with our facilities and service during your stay. Your satisfaction is our greatest reward, and we hope to welcome you back soon for another relaxing experience in Batu.
a***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is very nice, comfortable, not far from the town square, the location is easy to find, the staff are friendly.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your kind feedback and for choosing Horison Trunojoyo Batu. We’re delighted that you enjoyed our comfortable atmosphere, friendly staff, and strategic location near Alun-Alun Batu. We look forward to welcoming you again soon on your next visit to the city.
Muslimin
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Transit
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10.0
/10
Reviewed 7 week(s) ago
The view is beautiful even though the room is not yet soundproofed to its full potential.
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for highlighting our beautiful view and for sharing your constructive feedback about the soundproofing. We truly appreciate your input as it helps us improve the overall guest experience. We look forward to welcoming you again with even better comfort and service.
B***i
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Business
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10.0
/10
Reviewed 8 week(s) ago
The staff were friendly and helpful even though we checked in late in the morning because we were from out of town.
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your kind words and for recognizing our staff’s effort in assisting you during late check-in. We’re glad to hear that our team made you feel welcome and comfortable even after a long journey. We hope to see you again soon for another pleasant stay in Batu.
Omah M.
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Very comfortable. Kids friendly. Breakfast menu was so delicious. Very clean, hot water works. The staff is also very friendly. Aaah love it
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2 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. We’re so happy to hear that you enjoyed your stay with us, especially our kids-friendly environment, delicious breakfast, and friendly staff. Your positive feedback means a lot to our team, and we look forward to welcoming you and your family again soon.
Nury P. A.
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9.4
/10
Reviewed 8 week(s) ago
The hotel is strategic, the room is cozy, the food is delicious, maybe the restaurant was renovated yesterday so they need to manage the breakfast area to make it neater. But overall I love this hotel, will be back again when I have a trip to Batu 🤍
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your lovely review and for understanding the renovation process in our restaurant area. We’re delighted that you still enjoyed our cozy atmosphere, good food, and strategic location. We truly appreciate your support and can’t wait to welcome you back on your next trip to Batu.
Amina H.
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Transit
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10.0
/10
Reviewed 8 week(s) ago
Recommended hotel. Excellent service. Close to Batu town square.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your kind words and recommendation. We’re glad to know that you enjoyed our service and convenient location near Alun-Alun Batu. Your support truly means a lot, and we hope to welcome you again soon for another wonderful stay.
A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
All the staff are very friendly, the place is comfortable and aesthetic, there is a swimming pool too
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your positive review and for appreciating our friendly staff, cozy and aesthetic atmosphere, as well as our swimming pool facilities. We’re delighted you had an enjoyable stay and look forward to welcoming you back soon.
w***m
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Leisure
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9.1
/10
Reviewed 9 week(s) ago
The room is spacious and comfortable, I got one close to the pool, but the wifi was having trouble and Netflix was difficult to connect to.
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for sharing your experience and for appreciating our spacious and comfortable room near the pool. We sincerely apologize for the inconvenience regarding Wi-Fi and streaming connection. We’re currently improving our internet system to ensure a smoother experience in the future. We look forward to serving you again with better connectivity and comfort.
d***h
icon-origin-TRAVELOKA
5.6
/10
Reviewed 9 week(s) ago
The bed cover is dull...dirty...and the room is dark....
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the inconvenience related to bed linen and room lighting. Your comments have been shared with our housekeeping and engineering teams for immediate follow-up. We truly hope to have another opportunity to welcome you back for an improved stay experience.
C***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The room is comfortable but not soundproof, the food is very good, the atmosphere in the hotel is good, the location of the hotel is very strategic.
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2 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Mr./Mrs.C***a, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your review and for highlighting the comfort of our rooms, delicious food, pleasant ambience, and strategic location. We also take note of your input regarding the soundproofing. Please rest assured that we will use this feedback to further enhance our guest experience. It would be our pleasure to welcome you back for an even better stay in Batu.
Nevlin L.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The room is okay, very contemporary aesthetic, friendly staff and good facilities, the hotel is in the center of Batu City, Malang.
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Accommodation's Reply
20 Sep 2025
Dear Mr./Mrs.Nevlin L., My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for sharing your pleasant stay experience. We are happy to hear that you enjoyed our stylish room design, friendly staff, and facilities, as well as the convenience of our central location. Your feedback encourages us to keep improving and providing the best service for our guests. We look forward to welcoming you back soon.
N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
aesthetic and instagram-able hotel
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Accommodation's Reply
20 Sep 2025
Dear Mr./Mrs.N***l, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for your positive review. We are delighted to know that you appreciate the aesthetic and Instagram-worthy design of our hotel. We hope to welcome you again soon for another enjoyable experience at Horison Trunojoyo Batu.
S***u
icon-origin-TRAVELOKA
8.6
/10
Reviewed 12 week(s) ago
There's not enough fish for breakfast.
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Accommodation's Reply
01 Sep 2025
Dear Mr/Mrs S***u, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for sharing your feedback and for your positive impression of our hotel. We note your input about the breakfast variety, especially the lack of fish menu, and we have shared it with our culinary team for improvement. Your comfort and satisfaction are our main priority, and we hope to welcome you again soon with an even better breakfast experience.
a***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The hotel staff was friendly and helpful, and early check-in was possible. The location was easily accessible and close to the city center. The room was cool without air conditioning, but unfortunately, it wasn't soundproof. You could hear the bathroom door in the next room closing, and the bathroom door wouldn't close properly.
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Mr./Mrs.a***f, My name is Deybi as a Marcomm in Horison Trunojoyo Batu. Thank you for highlighting our helpful staff, smooth early check-in process, and strategic location. We are also pleased to hear that you enjoyed the cool atmosphere of our room. We sincerely apologize for the inconvenience you experienced with the soundproofing and bathroom door. Your valuable feedback has been shared with our team for evaluation and improvement to ensure better comfort in the future. We look forward to welcoming you again with a more seamless and enjoyable stay.
Number of reviews per page
20
40