The train station can be quite a walking distance from the hotel. The toilet is a bit smelly though. Staffs are friendly and helpful.

The hotel is clean, not far from the city center

This review is to thank you for having a good room and always being cleaned everyday with a new towel every day that made me stay in its room comfortably. This is also to inform you that I actually had a good experience living in Traveltine Hotel until an uncomfortable experience happened to me on my last day. As I consider that this is a good hotel and I want it to be better, I would contribute to its continuous improvement. Core of the uncomfortable situation is about no standard of the laundry service system which later on became my concern. On the first day, I asked the receptionist how I could have laundry service. He said, I had to bring down my clothes to the receptionist before 8 O'clock. In fact, in the laundry service form, it is written that the service starts from 08.00-11.00am, not before 08.00am. The following day, in the morning at around 07.00am, I came down and met another receptionist to inform him that I'd like to have the laundry service by carrying the laundry form (Ticking the Regular Service box). He said that I could just leave my clothes and the form in the room and the housekeeper would take it. The first and second service were well-done. My third request, which was on the 5th May, was for express Laundry Service. I had ticked the box but I had never realized that it didn't go through the carbon copy. I expected to have it on the 5th May evening. In fact, I was informed that the laundry will be done on the following day. I sought clarification to a receptionist named Jamis. He called Rokhti the housekeeping staff. Jamis said "You don't tick the express service box on the form". I replied "are you telling me that I am lying?", I asked this way as his expression, intonation and words of choice was judging me instead of seeking for my clarification whether I ticked it or not. He replied "the housekeeping staff is telling that you are lying". I told him, as a receptionist, he has to know how to talk since I believe that he is trained how to talk and to treat customers. I did not expect that he would challenge me by saying "You tell me how to say it" with really not nice looking. To be frank, as a foreigner and customer, I did not feel safe at that time. I heard that Jamis is a supervisor of receptionists. Then he called Rokhti to come and see me. The bigger problem started from Rokhti as he confidently said that I did not tick the express service box on the laundry form. He showed me the yellow carbon copy form. I asked him to show me the white one and tell me that I am wrong. He said that the white one is on the laundry. What made me very disappointed is that he did not start with an apology and even judged me that I did not tick the form instead. Secondly, he confidently said that he met me in my room and had told me to bring down my clothes to the receptionist so that this wouldn't happen. In fact, I had never met him and the case is not about bringing down my clothes or not. The case is that he is not careful doing his job. He did not check the white form and he lied about meeting me. I gave him a solution nicely. I asked him to keep it and I would take it on the 7th May which is today. This definitely wastes my time and my money just to go back to Traveltine Hotel to take my laundry and because of his mistake. Amazingly, when I took my clothes, I did not receive the white form of laundry request. Rokhti told me that the form is missing. I asked him "how come?" and informed him that I always receive the White form everytime I receive my laundry. Why this time the white form is missing? I believe that he did not want me to prove that I was right, that I had ticked the express service box. In conclusion, having a supervisor of receptionist who does not have communication skill / customer service skill in a good hotel is not good at all and having a big lier in a big company like Traveltine Hotel is not advantageous. This might be a small case but lying is a big thing in working. I still wish that Traveltine Hotel is more successful in the coming years and keeps on improving. PS: I wish someday Traveltine Hotel will have a separate Halal n Non Halal Breakfast.

This review is to thank you for having a good room and always being cleaned everyday with a new towel every day that made me stay in its room comfortably. This is also to inform you that I actually had a good experience living in Traveltine Hotel until an uncomfortable experience happened to me on my last day. As I consider that this is a good hotel and I want it to be better, I would contribute to its continuous improvement. Core of the uncomfortable situation is about no standard of the laundry service system which later on became my concern. On the first day, I asked the receptionist how I could have laundry service. He said, I had to bring down my clothes to the receptionist before 8 O'clock. In fact, in the laundry service form, it is written that the service starts from 08.00-11.00am, not before 08.00am. The following day, in the morning at around 07.00am, I came down and met another receptionist to inform him that I'd like to have the laundry service by carrying the laundry form (Ticking the Regular Service box). He said that I could just leave my clothes and the form in the room and the housekeeper would take it. The first and second service were well-done. My third request, which was on the 5th May, was for express Laundry Service. I had ticked the box but I had never realized that it didn't go through the carbon copy. I expected to have it on the 5th May evening. In fact, I was informed that the laundry will be done on the following day. I sought clarification to a receptionist named Jamis. He called Rokhti the housekeeping staff. Jamis said "You don't tick the express service box on the form". I replied "are you telling me that I am lying?", I asked this way as his expression, intonation and words of choice was judging me instead of seeking for my clarification whether I ticked it or not. He replied "the housekeeping staff is telling that you are lying". I told him, as a receptionist, he has to know how to talk since I believe that he is trained how to talk and to treat customers. I did not expect that he would challenge me by saying "You tell me how to say it" with really not nice looking. To be frank, as a foreigner and customer, I did not feel safe at that time. I heard that Jamis is a supervisor of receptionists. Then he called Rokhti to come and see me. The bigger problem started from Rokhti as he confidently said that I did not tick the express service box on the laundry form. He showed me the yellow carbon copy form. I asked him to show me the white one and tell me that I am wrong. He said that the white one is on the laundry. What made me very disappointed is that he did not start with an apology and even judged me that I did not tick the form instead. Secondly, he confidently said that he met me in my room and had told me to bring down my clothes to the receptionist so that this wouldn't happen. In fact, I had never met him and the case is not about bringing down my clothes or not. The case is that he is not careful doing his job. He did not check the white form and he lied about meeting me. I gave him a solution nicely. I asked him to keep it and I would take it on the 7th May which is today. This definitely wastes my time and my money just to go back to Traveltine Hotel to take my laundry and because of his mistake. Amazingly, when I took my clothes, I did not receive the white form of laundry request. Rokhti told me that the form is missing. I asked him "how come?" and informed him that I always receive the White form everytime I receive my laundry. Why this time the white form is missing? I believe that he did not want me to prove that I was right, that I had ticked the express service box. In conclusion, having a supervisor of receptionist who does not have communication skill / customer service skill in a good hotel is not good at all and having a big lier in a big company like Traveltine Hotel is not advantageous. This might be a small case but lying is a big thing in working. I still wish that Traveltine Hotel is more successful in the coming years and keeps on improving. PS: I wish someday Traveltine Hotel will have a separate Halal n Non Halal Breakfast.