It doesn't match the picture, the hotel has no maintenance at all, they don't give you towels, it's really disappointing.

Staff was good, easy check in, check out, and extra night. Room was not really like the pictures. It was really degraded and not very clean. A lot of dust on the shelves and under the bed and the curtain holders were broken. But all in all, not a bad experience, we enjoyed our stay.

The staff are friendly but unfortunately the admin service is minimal, the wifi is also slow, you need to add another wifi for access above, sis

Good good good good good best best best best best best best best best best best best best best best gg&hgggggggggggggg best best best best best best best

I was a bit surprised that the picture on Traveloka in the room was different from the original, starting from the sink faucet which when turned on, the faucet didn't fit properly and the faucet turned along with it, the small table looked like it had paint residue and stickers on it, there was no mat in the toilet, the towels weren't clean, they looked like they had been used by someone, there was no wifi either, the AC remote didn't work either and I had reported it to the receptionist, and the answer was just okay, I'll explain later, but it turned out that it wasn't fixed until check out time, so I fixed it myself, there were no clothes hangers/wardrobe either

The price is indeed cheap. It's nice to have a swimming pool. The room is quite okay and comfortable. But the interior is ugly, many things are peeling, the bathroom door can't be locked, the bathroom tackle looks old and needs renovation, the partition in the bathroom looks like it was ripped off the window and there are traces of unfinished paint, there are holes in the old latch. The charging plug is loose, the worst thing is the toilet can't flush if the poop is big. So you have to wait until the poop is soft before flushing again.

Hotel staff are friendly and helpful during check-in/check-out, smoking area near the swimming pool, seating and tables

Recommended suite.. The kids love it, don't want to go out.. They want to keep soaking.. It's clean too.

TV broadcasts that are difficult to access. Can only open those stored on the TV

In the sitting toilet there were pee marks on the seat, it didn't match the one in the room photo, at first I thought it was the same when they said the designated room was the one that could be entered because I checked in early, because I was really fed up with the long journey, in the end I understood and didn't complain, the room divider was also just plywood and the bathroom wasn't soundproof

I ordered a deluxe room, but when we arrived at the hotel early in the morning.. it turned out we were moved to a superior room... which was not up to expectations.. Next, please fix it. We were confirmed first before our booked room was given to someone else

It's hard to access, but the service, the room, and the food were amazing. The staff are also friendly.

Water often goes off, Lots of mosquitoes (ask for mosquito repellent but it's not available), walls are made of plywood, not brick walls. Toilets smell bad all the time, pool is not maintained.

strategic hotel in the center of Banyuwangi city. very unfortunate frequent power outages. please fix it immediately. including the service.

not in accordance with 3 stars should be Home stay

Good location. Near the terminal and city center. Ordering grabfood or grabcar is easy. Friendly staff, delicious hotel food. Only my bathroom is leaking, water from the next room enters and it is difficult to lock the door. Please fix it.

The staff is not friendly, all rude. The room condition is very narrow + dirty + lots of insects like ants and termites. The bathroom is really slippery, the ceramic should be rough. The sheets are also dirty as if they haven't been changed. IT'S NOT WORTH IT FOR THAT PRICE!!!

very friendly staff, clean room, cold aircon, nice. Next time I go to BWI I want to try the front rooms, because the view is nice, if you want to go to the pool it's close, thank you for a great experience 💖✨

The hotel is nice. The room is actually clean but there are many insects especially Tomcat, very dangerous and disturbing. The staff must be diligent in checking the rooms on the 3rd floor. The room lock is also broken, so it can't be locked from the inside.

the bathroom is not clean, I want it to be natural but the cleanliness is not maintained, there are many cockroach wings in the bathtub, there are cockroaches in the bathroom, there are many insects in the bed. the bathroom door is also broken. finally I didn't stay and moved hotels. fortunately refunded by the hotel