Staff very welcoming and kept it up throughout our stay. Always saying good morning and good evening, and assisting with the lifts when my hands were full.
Very clean rooms and bathrooms, comfortable bed. Hallways clean. Breakfast, very good variety, tasted lovely and presented well.
I thoroughly enjoyed this hotel and I am extremely fussy!
The only thing I would say, is that it is not in a tourist area. Downtown Lisbon was touristy, about 10 mins in an uber, but if you want the real tourist vibe along with the exclusions, this would not be the hotel.