My wife and I were excited to stay at this property. Unfortunately the hotel is very underwhelming. We paid for a suite with ocean view. You have no privacy with your neighbours as there is no separation on the balcony from your neighbors. When we first went onto our patio we could see our neighbours sitting on their balcony 5 feet away from us. It was very awkward not having privacy on your own patio. You can see all of your neighbors sitting on their patios. Very awkward.
Twice I went to the pool bar for espresso in the morning and no staff was present. I asked the concierge where I can get an espresso and she told me the pool bar, so we went back, nobody there. She then told me the staff was having lunch so go back later when they are finished. That struck me as odd. Did not realize I had to follow the staffs lunch schedule to get a coffee at 10am. The breakfast buffet was very underwhelming. Small portions of food, run out of bread, bugs everywhere and they do not clean your table of dishes while you're eating. The most frustrating aspect was I kept complaining the Air Conditining in the room was not working properly. It would turn off completely after 1 hour. Maybe this was a way the hotel could save money.
The concierge would tell me that they sent a technician and it was working fine. This was not true because we would wake up sweating at night because the air conditioning turns itself off after an hour. You have to get out of bed and turn it on every hour.