We were excited to stay at this hotel with our toddler. Unfortunately despite it being advertised on Expedia that cribs were free, we were surprised at check-in with a 2000 Yen ($20 CAD) charge per night for the use of a crib. We eventually got this charge refunded, but not without hassle. The first night my in-laws, staying in the room next door, only had lukewarm water for their shower. On the second night I went to bathe my toddler and only had cool water. When I brought it up the next day with staff (I did not bring it up that night as we were tired, cold, and it was past baby's bed time) a staff member came to our room to show me how to use the shower. Despite me clearly communicating using a translation app that I knew how to access hot water, there just wasn't any hot water, I was basically told that it was user error on my end since there was no hot water. I don't think that their hot water facilities are sufficient for the size of the property. While I can accept a charge for a crib (but not when it is advertised as free), and I can accept a less than ideal shower, I can not accept either of these things given how expensive the hotel was. If I was paying a rate for a basic hotel? Sure. But when a property charges luxury prices, a hot shower is a basic amenity expected. I would not stay at any Hotel Okura again.

This is a fabulous hotel to stay at. My family and I loved the experience. Staff met us before the door and used a cart to bring our luggage inside. We were met immediately and offered comfortable seats and asked for our passports. They found our reservation and checked us in. They noticed that one of our children would be celebrating his birthday during our stay and brought him gifts of chopsticks. The service was stellar and continued at this high level throughout our stay and beyond (they shipped items we left to our next stop on our tour). The rooms are comfortable, very clean, and roomy. The mattresses and pillows are very comfortable. We found origami cranes on our bed, which was a lovely touch. Breakfast exceeded our expectations.There was a first course of breads with a bento box. We ordered the American breakfast but it came with very Japanese touches: salad with local greens, a salmon sushi, and several others. The main course was equally wonderful. The hotel property abuts a shrine and they created a garden space that was as nice as the shrine. We were with walking distance to the Philosophers Path. We used the buses to get to the city center. Stops for the various lines were a few steps from the hotel and just around the corner. We also walked there and back on our first evening. The hotel staff were gracious and efficient in getting us a taxi reservation to the main train station and communicated our destination to our driver.

It was a beautiful hotel and the service was impeccable. Only issue I had was there was no business center. However, I made the lobby area work and had an amazing view into the garden. Would definitely come again.

Beautiful new property. In an isolated area with not much nearby. Far from downtown. Breakfast extra but excellent.

Very quiet, clean and well equipped room with view of temples. 10min+walk to Nanzenji Temple, blue bottle coffee.

Quality hotel with great rooms and decor.

The staff were very nice and accommodating. The facility is beautiful, clean and located conveniently near public transit.

Excellent stay in Kyoto

Very smart hotel with stylish rooms and a quiet garden, within striking distance of a number of the key sites. Very friendly and helpful staff. Just be careful with taxi drivers to say Ukura Bettei - there is another Okura in another part of town where they will go if you don’t mention Bettei clearly.

This hotelwas absolutely perfect. Bus options to busy Kyoto area right outside. Quiet area and the property itself was spectacular. Rooms were spacious, food was delicious. I would highly recommend staying here.

Excellent customer service Beautiful facility quiet.

Supreme service and tranquil and serene

This is an elegant, serene hotel that offers reprieve from the crowded touristy areas but is at the same time incredibly accessible by bus. Very nice supermarket across the street. I wouldn’t change anything about our stay. It was lovely.

Very serene and calming. Beautiful decor. Attention to detail. Extremely attentive staff. Very helpful and accommodating.

Nice property, a bit farther from most attractions but in a quiet, tranquil area. Room was clean and provided lots of amenities. Hotel had one restaurant but dining choices and options were limited.

Great location, gorgeous garden, classy free happy hour, no complaints! Our fave property we stayed at in Japan

An exquisite experience in every regard - a luxurious, new boutique hotel with outstanding service from the concierges and the waitstaff in the restaurant at breakfast. The property is elegant and everyone who works here goes above and beyond. Rooms on the north side have views of the serene garden behind the hotel - as do every seat in the restaurant. The Okazaki neighborhood is quiet and lovely, away from the crowds and right near gorgeous temples and shrines, museums, and the philosophers path. This was our second visit this year and if we are ever lucky enough to return to Kyoto we will rush back to the Hotel Okura Kyoto Okazaki Bettei. Worth every penny for an experience like this.

Very nice !

Fantastic service! Out of this world attention to details and cleanliness.

I was really grateful to have been given such great service throughout my stay here. They truly went above and beyond to make sure I was treated with a warm and inviting welcome to their hotel. The room and amenities were wonderful. I would definitely choose to stay here again!