Breakfast in the morning was great. It is adults only so it is very quiet and the staff is very accommodating. It is right across the street from a bus station so getting into the city by public transportation is easy too.

The staff were amazing. Always friendly and helpful. I could not praise them highly enough. The restaurant is top rate and definitely worth coming back for. The pools area was very nice but a little more sun protection would have been nice. The only area lacking was the maintenance. My toilet hardly flushed and the hand basin was cracked and leaked.

Staff very friendly; food good and rooms good. On bus route into city so easy to get around.

This was a relaxing property for a one night stay prior to our flight home. Staff were accommodating and grounds were smaller but nice. The property is located where several busy roads are nearby so there was some traffic noise but it did not impact our short stay.

Nice hotel within walking distance of several restaurants.

Lovely staff, and good sized rooms. Would recommend.

Liked: Lovely, attentive, friendly staff. Room and the rest of the hotel clean. Great selection of breakfast food and snacks, coffee, etc. Restaurant, bar, poolside, gardens, very inviting. Nearby shops, amenities, etc. Didn't like: Lack of dining table in room if we wanted to eat in. Gym room and equipment in disrepair and dirty. First time in Crete. We really liked it, and the staff at Malena contributed to our enjoyment. Would go back to this hotel but, in all honesty, there's so much more to explore on the island and, to see the things we like, we'd base ourselves to the east or south of the island.

Staff was great

We had a fantastic stay at Malena Hotel and Suites! The hotel itself is beautiful, well-maintained, and offers a comfortable and relaxing atmosphere. The rooms were clean and well-equipped, and the overall ambiance was perfect for a great vacation. A special mention goes to Despina, who was exceptionally friendly and helpful throughout our stay. She truly went above and beyond to make us feel at home, and her warm hospitality made a huge difference. The rest of the staff was also very friendly and accommodating, always ready to assist with anything we needed. We absolutely recommend Malena Hotel and Suites to anyone looking for a great place to stay. We would love to return in the future!

Property was in a great location, 5 minute walk to the beach and on a bus line which made it easy to get into Heraklion as well as too and from the airport as well as other tourist destinations such as the palace of Knossos.

Great way to relax and nice beach close by

Loved our stay. Very clean and comfortable. All the staff are very nice. Would highly recommmend.

Friendly staff. Property not bad but we didn’t like the area around it

The property is more like a small village complex than a hotel, with pathways linking the apartments to the main areas, bar, pool etc. It is so tranquil, a really lovely place to stay. The beach is a few minutes away, but we mostly stayed around the hotel. The staff are all very friendly and multilingual. The food was excellent and I’d recommend the buffet breakfast, it really set me up for the day.

Very nice swimming pool, cozy and elegant restaurant next to it. However, I consider 7 euro per night as high tourist fee.

Property was nice. Had some issues with the toilet in the room constantly running. Had to giggle the handle each time it was flushed. But everything else was great.

Nice hotel, limited al la carte dishes for dinner.

The staff is super accommodating and ensured we had a delightful stay. The room was clean and I love how we were able to adjust the temperature in the room ourselves. Would stay again!

Our room was nice and big, very comfortable and overlooked the pool area. We booked the one with a hot tub which was great. The room had two balconies so managed to enjoy the sun at different times. The hotel staff were nice and helpful and were more than happy to assist with booking some excursions. The bar service was excellent and had a lot of drinks and cocktails on offer. The breakfast on offer was great with a decent variety of foods. The pool area is a nice relaxing place. If you love cats like me then you’ll be happy to know there are about 5 or 6 gorgeous, friendly cats who live there and are well looked after. There is a “gym” in (well kinda outside) the hotel but there’s not much in it and looks quite tired. The sauna wasn’t working during my time there. My negatives were that the drainage system in the bathroom was inadequate. The shower in the bathroom ends up overflowing onto the rest of the floor due if on full. The food in the restaurant a few times was nice but cold and we had to send it back. We ended up finding other places in the area to eat as a result.

Nicely landscaped facility, near the beach. If you're not interested in walking a few hundred meters, there's a huge parking area at the beach. The property is a beautiful oasis in a mixed-use region. That's a plus. There's an enormous hypermarket three minutes distant, and plenty of restaurants readily accessible by car. Breakfast was excellent. Our unit had a hot-tub which we didn't use. There's adequate parking on-site. If that's filled, there's plenty more space next door. We stayed our last night in Crete. It's only about 15 easy minutes from Heraklion airport. Being "adults only" the pool and open areas are quiet and pleasant. Let the kids do their thing elsewhere.