MaxOneHotels.com @Jayapura

Explore MaxOneHotels.com @Jayapura
9.0
Exceptional
From 500 reviews
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Cleanliness

8.9

Room Comfort

9.0

Meal

8.9

Location

9.2

Service and Facilites

8.8

People often mention about MaxOneHotels.com @Jayapura
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Bedroom (75)
Distance to City Center (71)
Staff Friendliness (71)
Ambiance (68)
Room Space (64)
Accessibility (62)
Bathroom (61)
Hotel Area (54)
Surroundings (50)
Taste (47)
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Traveler Reviews MaxOneHotels.com @Jayapura

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Customer reviews
Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 day(s) ago
It was a pleasure staying here. The hotel is comfortable, clean, well-organized, strategically located in the city center, and the staff are friendly.
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M***e
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
The beach view from the room is very nice. I will come back to this hotel again 🫰
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Yanti T.
icon-Leisure
Leisure
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9.7
/10
Reviewed 5 week(s) ago
Sorry for the late review🙏 I've stayed at this hotel twice, and my two-night stay was very satisfying. The service was good and friendly, the room was clean, and all the room facilities were functioning properly. However, at breakfast, the fish was so salty that I and several other guests couldn't eat it. Hopefully, it will be better in the future. There are lots of culinary options around the hotel, so there's no need to worry. Maxone is one of the hotels my family will choose if they return to Jayapura again.
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Accommodation's Reply
12 Nov 2025
Thank you for leaving a review! We look forward to welcoming you back to provide you with an even more comfortable and enjoyable stay.
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H***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Hotel located in the city center, very good for staying, friendly staff, varied food menu, good room accommodation, recommended for staying in Jayapura City
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Accommodation's Reply
28 Oct 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation and we really appreciate you taking the time to share your feedback. We hope to have the opportunity to welcome you back again for an even better experience.
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The hotel is quite strategically located if you are staying in the city area, it is close to everywhere. The distance to the airport is quite far, it takes 1 hour, so if you have a morning flight, you have to arrive very early, but the service and comfort are good.
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Accommodation's Reply
28 Oct 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay.
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
The location is very strategic in the center of Jayapura. Access to government and private offices is excellent. One downside: I wish the desk in the room could be larger, as it's not big enough to accommodate a laptop. Overall, I enjoyed my stay here and will be back in the future.
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Accommodation's Reply
01 Oct 2025
Thank you for your review. We are delighted to hear that you enjoyed your stay with us. We also appreciate your feedback regarding the desk size, which we felt was inadequate for laptop use. We apologize for the inconvenience. As a solution, we can happily deliver an additional desk to your room to help you with your activities. Please contact the front desk or press the room service button, and our team will be happy to assist you. Your satisfaction is our priority, and we are committed to continuously improving our service.
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel is comfortable, the staff is friendly, and there are many food stalls and various snacks nearby. The downside is that when I entered the room, there were tissue marks from the previous guest next to the bed. Perhaps they weren't careful when cleaning. Furthermore, the room didn't have a mini fridge for storing drinks or food.
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Accommodation's Reply
30 Oct 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Our team is committed to creating a welcoming atmosphere for all guests at all times, but we understand that situations beyond our control can occur. If this happens again in the future, please contact our front desk so that we can address the issue promptly. Minibar/refrigerator is not available in Standard/Happiness rooms, but only in Warmth, Love Bank and Max Warmth rooms. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Stayed at this hotel for 5 days, thank God it was good.
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Accommodation's Reply
23 Sep 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your time to share your feedback. We hope to have the opportunity to welcome you back for an even better experience.
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Stephanus P.
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Staycation
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10.0
/10
Reviewed 11 week(s) ago
Overall, it's comfortable and satisfying here.
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Accommodation's Reply
01 Oct 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your time to share your feedback. We hope to have the opportunity to welcome you back for an even better experience.
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A***x
icon-Staycation
Staycation
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10.0
/10
Reviewed 11 week(s) ago
My Idol Hotel since 2024 now 🔥🔥🔥
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Accommodation's Reply
01 Oct 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your time to share your feedback. We hope to have the opportunity to welcome you back for an even better experience.
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C***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The location is very strategic, right in the heart of Jayapura city. 2 things that could be improved are the position of the sofa in the warmth type room which is different from the display on the website when booking and the smart tv connectivity in the room. I booked a warmth type room because the sofa position is right next to the window (corner), but actually the sofa is next to the wall. Then, the smart tv connectivity on the first day was very smooth (can watch youtube, check news on google, etc.), but on the 2nd day until the last day I couldn't access youtube/google at all. I've asked for repairs, but there was no change (can't open youtube like the first day). BTW, I stayed here for 5 days and 4 nights. The positive thing that really helped me was the quick action of one of the hotel staff to order me a taxi to the airport on the day at 06.30 WIT after the previous taxi order left me without any confirmation. Overall, happy to be able to stay here ☺️
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Accommodation's Reply
23 Sep 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the television network interruption on days 2-4 of your stay. This is not our standard of service, and we deeply regret that your experience was not entirely pleasant. We have followed up on this issue with our technical team to ensure a similar incident does not occur in the future. We also appreciate your appreciation for the speed and quality of our staff's service—it motivates us to continue improving. We hope to have the opportunity to welcome you back for an even better experience. If you have anything else you would like to share, please do not hesitate to contact us directly.
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Risti l.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
I really like the view from the room.. there are only a few facilities such as telephone and television that cannot be used at that time.. there are bathroom equipment such as towels and soap that are not available.
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Accommodation's Reply
09 Sep 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Our team strives to ensure a comfortable atmosphere for all guests, but we understand that situations can be beyond our control. If something like this happens again in the future, please feel free to contact our front desk so we can follow up promptly and take the necessary action. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay. Thank you for your trust in us!
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DHERRY D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Friendly receptionist, clean bed and bathroom, access to shopping and culinary delights nearby.
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Accommodation's Reply
02 Sep 2025
Thank you for your review! We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
generally ok, but the bathroom is a bit smelly..
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Accommodation's Reply
25 Aug 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Our team strives to ensure a comfortable atmosphere for all guests, but we understand that situations can be beyond our control. If something like this happens again in the future, please feel free to contact our front desk so we can follow up promptly and take the necessary action. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay. Thank you for your trust in us!
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
The hotel is clean, strategically located.
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Accommodation's Reply
25 Aug 2025
"Thank you so much for the positive review! We look forward to welcoming you back in the future!" 😊
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J***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
Recommended, comfortable here, will come here again if there are activities in Jayapura
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Accommodation's Reply
19 Aug 2025
Thank you for your recommendation! We greatly appreciate your positive review and look forward to welcoming and serving you again in the future.
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A***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The staff is nice and friendly, cleanliness is okay
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Accommodation's Reply
08 Aug 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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f***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
The staff service was excellent, but the male receptionist was a bit unfriendly. The hotel was clean, comfortable, and safe.
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Accommodation's Reply
30 Jul 2025
Thank you for your review and feedback. We will take your feedback seriously to ensure this kind of incident does not happen again. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay. Thank you for your trust in us!
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A***r
icon-origin-TRAVELOKA
5.0
/10
Reviewed 19 week(s) ago
THE BEDS AND UTILITIES ARE INCOMPLETE
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Accommodation's Reply
24 Jul 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Guest comfort is our top priority, and we greatly appreciate any feedback that can help us improve our service. Our team always strives to ensure a conducive atmosphere for all guests, but we also understand that situations may be beyond our control. If something like this happens again in the future, please do not hesitate to contact our reception so we can immediately follow up and take the necessary action. We look forward to welcoming you back and providing an even more comfortable and enjoyable stay. Thank you for your trust in us!
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O***v
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Thank you, it is very comfortable.
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Accommodation's Reply
11 Jul 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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Number of reviews per page
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