8.6
Very Good
From 47 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.0

Location

9.1

Service and Facilites

8.6

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Family Friendly (2)
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Traveler Reviews Svasana Villa

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Customer reviews
L***a
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Leisure
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9.7
/10
Reviewed 1 week(s) ago
Nice view, spacious room, spacious bathroom
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Rinddy A.
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8.5
/10
Reviewed 3 week(s) ago
The place is nice and clean. The air is cool. It's perfect for a family vacation.
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novita
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10.0
/10
Reviewed 11 week(s) ago
Best view, best place, recommend!!
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v***a
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Staycation
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9.4
/10
Reviewed 15 week(s) ago
It's cold outside at night, if you use AC it might be nicer in the room, all the facilities are okay, but you can't cook in the villa, you can only eat instant noodles, the villa is cool, the view is also cool, you get dinner
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R***a
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Leisure
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8.8
/10
Reviewed 19 week(s) ago
It was a great experience, the villa is located on a high place so you could enjoy the view around.
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Pradipta P. K.
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Leisure
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9.7
/10
Reviewed 22 week(s) ago
All good. The food just standard taste.
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Pradipta P. K.
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Leisure
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9.7
/10
Reviewed 22 week(s) ago
All good. The food just standard taste.
1 people find it helpful
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Pradipta P. K.
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Leisure
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9.7
/10
Reviewed 22 week(s) ago
All good. For the food, just standard taste.
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Super comfortable, didn't expect to be fed twice All good & will come back again
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Yusuf R.
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Staycation
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10.0
/10
Reviewed 28 week(s) ago
Overall the room & facilities are good. Also presented a very beautiful view from the room, swimming pool and rooftop. And most importantly the Hotel STAFF is very helpful. Thank you again to all Svasana staff for your service! Highly recommended for a vacation with family 👍
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1 people find it helpful
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Phonky G.
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Leisure
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6.7
/10
Reviewed 47 week(s) ago
Not worth it for a villa of that price.
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4 people find it helpful
Accommodation's Reply
06 Jan 2025
Dear. Mr. Phonky. Thank you for your review, we really appreciate you taking the time to provide feedback. We apologize for hearing that you did not have a pleasant experience at our property. We will try to make improvements accordingly. Warm regards, Management
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B***s
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5.8
/10
Reviewed 47 week(s) ago
Not recommended!, very bad, check in at 14.00 but the room was not ready so had to wait for 30 minutes. The hot water was not working even though the information stated a water heater. Already protested to the management, instead they threw stones and hid their hands.
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4 people find it helpful
Accommodation's Reply
06 Jan 2025
Dear Mr. Bagus, Thank you for your review, we really appreciate you taking the time to provide feedback. We apologize for hearing that you did not have a pleasant experience at our property. We will try to make improvements accordingly. Warm regards, Management
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S***e
icon-origin-TRAVELOKA
6.6
/10
Reviewed 57 week(s) ago
The hot water wouldn't flush and the toilet was clogged.
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2 people find it helpful
Z***s
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Staycation
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8.5
/10
Reviewed 72 week(s) ago
Overall pleasant, good view, only a few facilities are lacking such as wifi-netflix on the 2nd floor on off and hot water not working.
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5 people find it helpful
Ema H. E. s.
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Staycation
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9.6
/10
Reviewed 76 week(s) ago
The staff is friendly and responsive. When I needed a roll of cable, I immediately looked for it. You can also borrow a magic jar. The best location, the atmosphere of the villa is also comfortable for healing because the view is good. Unfortunately when I arrived it was cloudy so I couldn't see the mountain. Just for living room chairs, it seems like it's not enough for a capacity of 6 people. And it seems like the living room lights aren't bright enough either. Wifi is a bit slow but can still netflix smoothly. Youtube runs smoothly at 480 resolution on average. Oh yes, breakfast is ok, the service is just a matter of taste, I think it could be upgraded. The bathroom is clean, the water is hot, the room smells good, the building is aesthetic. Overall very satisfied with Svasana.
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3 people find it helpful
D***k
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9.1
/10
Reviewed 77 week(s) ago
In terms of layout, the villa is very good and strategic. Close to the tourist area of Kusuma Agro Tourism, Jatim Park 1, Jatim Park 2. On the roof top we get the best view of Batu city both morning and night. Modern architecture and good room facilities. For the villa class, you can get a breakfast waiter who tastes so-so. God willing, we will return to Cendana Villa Group, happy to stay here.
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5 people find it helpful
B***n
icon-origin-TRAVELOKA
9.6
/10
Reviewed 78 week(s) ago
The hotel staff is very helpful, the place is clean and okay, only the food might need to be evaluated in terms of taste and when it is served it is better when it is still warm :).
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3 people find it helpful
INDRI L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 79 week(s) ago
Clean room, the best view can see the mountain + sunrise in the morning, the breakfast is also quite delicious, the only thing lacking is AC in my opinion even though the night air in Batu is cold, but during the day it is still hot, maybe next time AC can be added for guest comfort. Thank you.
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11 people find it helpful
Accommodation's Reply
20 May 2024
Dear Mrs. Indri, Thank you for taking the time to review and share your experiences at our Villa. We are currently improving our room facilities to make them better, all suggestions from customers are very valuable and we pay attention to them. We are waiting for your return, ma'am. Warm regards, Management of Svasana villa Batu.
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Christian T.
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6.4
/10
Reviewed 105 week(s) ago
Too tight check out time. Like a 5 star hotel. Even though the price for one night is 4 million.
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2 people find it helpful
Accommodation's Reply
13 Dec 2023
We will immediately evaluate and improve our check-out procedures to ensure a better stay in the future. We hope that, despite this, you can view your stay at our hotel positively and enjoy the facilities and services we have provided. Thank you for your constructive feedback, and we hope to welcome you back in the future to provide an even better experience. If there is anything we can help you with or any further suggestions, please don't hesitate to let us know. Thank you again for your visit and your review.
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Linna D. S. P.
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6.4
/10
Reviewed 122 week(s) ago
Bathtub rusak, air kamar mandi kotor, sarapan pagi terlalu siang.
8 people find it helpful
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