Dear Mr. Nickle, Oak Taman Mini Hotel & Residence Jakarta, Thank you for choosing us and sharing your experience. We are honored to provide you with the best facilities and services. We apologize for the inconvenience caused by the incorrect room number, room cleanliness and outside noise. Thank you very much for staying and sharing your feedback. Your feedback is very important for evaluating and improving the quality of our services and preventing the same problem from happening again in the future. We are honored that our front desk staff responded quickly and helped us resolve this issue. With Oak's philosophy of "Home + Excellence", we will continue to strive to provide you with even more comfortable facilities and a warm and comfortable environment. We thank you once again for your trust and valuable feedback. We sincerely hope to welcome you back soon. We look forward to providing you with an even more comfortable and memorable stay. Sincerely, General Manager Chandra

Dear Victoria, Mini Garden Oak Hotel & Residence Jakarta, Thank you for choosing our hotel and sharing your experience with us. We are honored to have the opportunity to welcome you. We apologize for any inconvenience you may have experienced during your stay, including our facilities, parking, and available rooms. Your valuable comments will serve as a valuable opportunity for us to provide you with even more comfortable services in the future. Currently, some rooms have a refrigerator, but we will be installing one soon for your convenience. We also recognize the importance of privacy and quietness, and will conduct a thorough assessment of the noise insulation standards of our guestrooms to ensure that you have an even more comfortable stay in the future. Thank you again for your valuable comments and suggestions. We will strive to provide you with an even more beautiful and comfortable stay experience, in line with Oak Hotel’s philosophy of “Home + Excellence.” Best regards, General Manager, Chandra

Hello Muzi! We, Oak Hotel & Residence in Taman Mini Jakarta, would like to extend our warmest welcome to you. Thank you for choosing us for your family trip. We are pleased that you enjoyed your stay with us. With our clean environment and convenient location right at the entrance of Taman Mini, we are honored to provide you and your family with unforgettable memories. With Oak Hotel's concept of "Home + More", we will strive to make your next stay even more memorable and enjoyable. We look forward to welcoming you back again. Best regards, General Manager Chandra

Dear Valued Guest, Oak Hotel & Condominium Jakarta Mini Park would like to extend our warmest welcome to you. Thank you for choosing us as your family accommodation for your trip. We are delighted that you and your family enjoyed your stay and enjoyed our convenient location, located right next to the beautiful Taman Mini Indonesia (TMII). Your kind words about our family-friendly accommodation inspire our staff to strive to provide the best service and create a memorable experience for you. Our comfortable rooms, friendly staff and peaceful atmosphere will make you and your family feel right at home (home away from home and wonderful). Thank you for choosing Oak Hotel & Condominium Jakarta Mini Park. We look forward to welcoming you back soon. Thank you! General Manager Chandra

Dear Valued Guest, Warm greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel as your place to stay and for taking the time to share such wonderful feedback. We are truly delighted to know that our team made your stay pleasant and that you found our location convenient — just steps away from Taman Mini Indonesia Indah (TMII) and the surrounding F&B area. Your kind words and perfect score for our staff truly mean a lot to us. Feedback like yours inspires our entire team to continue delivering the best service and warm hospitality to all our guests. We hope you enjoyed a comfortable and memorable stay with us — in line with our philosophy, “HOME+BEYOND.” Once again, we sincerely thank you for your appreciation, and we look forward to welcoming you back in the near future. Best regards Candra General Manager

Sincerely, Ms. Devi from Oakwood Mini Hotel & Residence Taman Jakarta. Thank you for choosing us as your family home, especially for a special occasion like a graduation ceremony. We appreciate your valuable feedback throughout your stay. At Oakwood Mini Hotel & Residence Taman Jakarta, we are committed to providing high-quality service and satisfaction to all of our guests. We strive to make every stay a memorable one by offering heartfelt hospitality. We are pleased that you and your family enjoyed our clean rooms and friendly staff. This positive feedback inspires our team to continuously improve the quality of our services. We hope that you enjoy our hotel facilities and friendly atmosphere, which reflects Oakwood’s philosophy of “Home + Excellence.” Thank you once again. We look forward to welcoming you back again and if there is anything we can improve, please do not hesitate to contact us so that we can create an even more memorable experience for your next stay. Regards, General Manager, Kandra

Dear Valued Guest, Warmest greetings from Oakwood Hotel & Apartments Taman Mini Jakarta, Thank you for once again choosing to stay with us and for taking the time to share your feedback. We truly appreciate your loyalty as our repeater guest. We sincerely apologize for the inconvenience you experienced during your room changes, and for not being able to provide the level of recognition and upgrade options you rightfully expected. Please rest assured that this does not reflect the standard of service we strive to deliver at Oakwood. Your feedback has been shared with the relevant team for further review and improvement to ensure such situations do not occur again in the future. We are committed to providing a more personalized experience and to ensuring that our valued repeat guests receive the attention and comfort they deserve. We genuinely hope to have another opportunity to welcome you back and provide a much more satisfying stay on your next visit. Please do not hesitate to reach out to us directly should you need any assistance to make your future stays more enjoyable. Warm regards, Candra General Manager

Dear guest, we warmly welcome you to Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing us, enjoying a valuable stay and sharing your experience with us. We are glad that you were satisfied with our friendly staff, complete facilities, comfortable fitness center, delicious food and clean rooms during your five-day stay. We are proud of our strategic location near Taman Mini Indah, Indonesia, and we are glad that these geographical advantages have made your stay comfortable. Adhering to Oakwood's "Home + Excellence" philosophy, we hope that you will also enjoy our other facilities, immerse yourself in the blue natural scenery, and feel the warmth of home. We look forward to providing you with a better experience on your next visit, just like we did. Thank you! General Manager Chandra

Dear Valued Guest, Warmest regards, Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing to stay with us and for taking the time to share your experience. We highly appreciate any feedback you may have, as it will help us to improve the quality of our services. We apologize for any inconvenience you may have experienced due to the expansion project surrounding your room. We understand that the noise and dust generated during the construction may have disturbed your rest and comfort. We are currently working on expanding the hotel to provide better facilities in the future, and we are doing our best to minimize the impact on our guests. Your feedback regarding the lack of detailed notification of the project will be taken seriously, so that we can provide clearer and more transparent information in the future. Once again, we apologize for the unpleasant experience and look forward to welcoming you back for a more comfortable stay in the future. Sincerely, Chandra, General Manager

Sincerely, Mr. Anton from Oakwood Mini Hotel & Residence Taman Jakarta. We hope that you will choose Oakwood Mini Hotel & Residence Taman Jakarta and enjoy your stay there. We apologize for the inconvenience you experienced regarding the parking system, check-in process and after using the swimming pool. We anticipate this may cause inconvenience during your stay. Regarding the parking system, please record your car plate number upon check-in to receive your free parking privileges. Our management will contact you directly to explain the parking issue and do their best to resolve it. We apologize for not being able to assist you during your stay and the inconvenience you experienced after using the swimming pool. We have instructed the relevant department to immediately investigate and rectify the issue to prevent this from happening again. We look forward to providing you with an even more comfortable and satisfying experience, adhering to Oakwood's philosophy of "Home + Excellence". Thank you, General Manager Kandla

Welcome to Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing us and for taking the time to share your experience during your stay. Thank you for your comments regarding the mini fridge in the standard room. We believe this feedback will be helpful considering the location of our hotel in Jakarta. We will forward your comments to the relevant department and will consider improving this facility in the future. We hope you enjoy the comfort and quality service, reflecting Oakwood's philosophy of "Home + Excellence." We sincerely hope to welcome you back for another wonderful experience. Thank you! General Manager Candra

Dear guest, we warmly welcome you to Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing us, taking the time to share your experience during your stay, and for sharing your valuable feedback regarding your in-room breakfast needs. We understand that the flexibility of our breakfast service is important to your convenience and will incorporate your feedback to improve our services. In line with Oakwood's philosophy of "Home + Excellence," we hope you continue to enjoy our facilities and services and feel right at home. We look forward to seeing you again and bringing you more wonderful experiences. Thank you! General Manager Candra

Dear Valued Guest, Warmest greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel as your place to stay, and we greatly appreciate the time you took to share your review. It is very gratifying for us to know that the hotel's strategic location, close to tourist attractions, and the many culinary options in the surrounding area provide additional comfort for you. Your positive comments are a great motivation for us to continue to provide the best service with all our heart. We hope that the comfortable atmosphere, friendly staff, and the facilities we provide can provide a memorable experience for you. We also hope that you always feel at home when you are with us — in accordance with our philosophy, "HOME+BEYOND." Dear Sir/Madam, Warmest greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel as your place to stay, and we greatly appreciate the time you took to share your review. It is very gratifying for us to know that the hotel's strategic location, close to tourist attractions, and the many culinary options in the surrounding area provide additional comfort for you. Your positive comments are a great motivation for us to continue to provide the best service with all our heart. We hope the comfortable atmosphere, friendly staff, and facilities we provide will provide a memorable experience for you. We also hope you always feel at home when you are with us — in line with our philosophy, "HOME+BEYOND." Once again, we thank you for your appreciation. We look forward to your next visit in the near future. Please do not hesitate to contact us if there is anything we can do to make your upcoming stay even more enjoyable. Sincerely, Candra, General Manager

Dear Ms. Mira, Warm greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel as your place to stay, and we greatly appreciate you taking the time to share your review. We are very pleased to know that your stay with us was so satisfying, especially since the children were very happy during their stay with us. Your positive comments are an encouragement and motivation for our entire team to continue providing the best service wholeheartedly. We hope that the comfort of our rooms, the friendliness of our staff, and the warm and calm atmosphere of our environment will continue to provide a pleasant experience for you and your family. We also hope that you and your family always feel at home when you are with us — in accordance with our philosophy, “HOME+BEYOND.” We hope to welcome you back again in the future for an even more satisfying experience. Sincerely. Candra, General Manager

Dear Valued Guest, Warm greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel for your stay and for taking the time to share your experience. We sincerely apologize for any inconvenience you experienced, particularly regarding the lengthy check-in process and the less-than-desirable front desk service. We fully understand how important your first experience is, and we regret that we were unable to provide you with a positive impression. Your feedback is taken seriously and has been forwarded to the relevant team for immediate evaluation and improvement. We are committed to improving the quality of our service so that every guest, without exception, can experience the hospitality, comfort, and smooth processes that should be our standard. We hope that, even if this experience was less than satisfactory, you will give us the opportunity to welcome you back. We wholeheartedly strive to provide even better service so that your next stay will be truly memorable. Sincerely, Candra, General Manager

Dear Ms. Kenny, Warm greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel for your accommodation, and especially for your valuable feedback during your stay with us. We appreciate your feedback and are delighted to make your stay with your family comfortable. We are delighted to learn that our location, close to TMII, made it easy for you to enjoy the fairytale fountain show with your family. We are also happy to hear that you enjoyed the spacious room with terrace and the clean swimming pool. It was an honor to be able to celebrate your special wedding anniversary, and we are happy that the small surprise of mirror art and cake added to the sweetness of your stay. Thank you for your review of our breakfast selection, and we are happy to know that its quality met your expectations. We hope you also enjoy the green environment we provide, so you can feel at home, in line with Oakwood's concept of "HOME + BEYOND". Thank you again for your valuable feedback. We look forward to welcoming you back soon. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable. Sincerely, Candra, General Manager

Dear Mr. Bagus, Warm greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel as your accommodation and for taking the time to share your review. We are delighted to learn that our strategic location, close to the toll road entrance and exit, provided comfort and easy access for your trip. Positive comments like this motivate us to continue providing the best service with all our heart. We hope your comfort makes your stay with us even more memorable. We also hope you always feel at home while staying with us — in line with our philosophy, “HOME+BEYOND.” We look forward to welcoming you back again soon. Please feel free to contact us if you need further assistance. Sincerely. Candra, General Manager

Dear Valued Guest, Warm greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel as your place to stay and for taking the time to share your experience. We are very pleased to know that the comfort of our spacious rooms, the friendliness of our staff, and the kids-friendly area in the lobby provided a pleasant experience for you and your family. This positive review is a great motivation for the entire team to continue providing the best service with all our hearts. We hope to welcome you and your family again soon, and continue to provide a warm atmosphere like home — in accordance with our philosophy, “HOME+BEYOND.” Once again, thank you very much for your valuable experience. We look forward to your next visit, in the near future. Please let me know if I can be of any assistance to make your upcoming stay even more enjoyable. Best regards. Candra, General Manager.

Dear Valued Guest, Warm greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel as your place to stay and for taking the time to share your feedback. We are delighted to know that you had a pleasant experience with us and that our location, close to a variety of restaurants, added extra convenience to your stay. Your positive comments serve as great motivation for us to continue delivering our best service with heartfelt hospitality. We look forward to welcoming you back in the near future and creating another memorable experience — true to our philosophy, “HOME+BEYOND. Best regards Candra General Manager

Dear Valued Guest, Warm greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for choosing our hotel as your accommodation, and we greatly appreciate the time you took to share your review. It is gratifying to know that our Front Office service and friendly staff provided a good experience, and that you enjoyed the dishes we served, including the fresh fruit. We also apologize for any inconvenience you experienced regarding the soundproofing, the condition of the carpet, and the problems with the bathroom lock and door viewer. We have forwarded this valuable feedback to the relevant team for immediate action as a form of our commitment to improving the quality of our services and facilities. Receiving positive feedback and constructive feedback like this encourages our entire team to continue providing the best service wholeheartedly. We hope your next visit will be even more comfortable, in line with our philosophy, “HOME+BEYOND.” Sincerely. Candra, General Manager