Jyu Capsule Hotel

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Overall Ratings & Reviews Jyu Capsule Hotel

Traveloka (29)
Other sources (78)
8.7
Very Good
From 29 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.6

Location

9.3

Service and Facilites

9.0

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Traveler Reviews Jyu Capsule Hotel

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Customer reviews
I***s
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
Staff need to be more friendly, they seem too shy to talk. The room smells like unclean, damp laundry, which is also hanging at the end of the room along with some underwear. The bedsheet doesn’t feel clean and has a similar smell. The bathroom is generally very clean, but if you’re unlucky, you might still see toilet paper with poop on it in the trash bin. Some guests from certain countries seem to throw used paper in the bin instead of flushing it.
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Accommodation's Reply
02 Dec 2025
Dear Guest, Warmest Greetings from Jyu Capsule Hotel! Thank you for taking the time to share your feedback regarding your recent stay at Jyu Capsule Hotel. We sincerely appreciate all guest insights as they help us improve our services. We are sorry to hear that your experience did not meet your expectations. We take guest comfort and cleanliness very seriously, and we regret that you encountered issues with room hygiene and odors. Please rest assured that we have shared your comments with our housekeeping team to ensure all rooms, bedsheets, and laundry areas are thoroughly cleaned and maintained to the highest standard. Regarding your observation about our staff, we understand the importance of friendly and approachable service. We will provide additional training to our team to ensure they engage warmly and confidently with all guests. We also appreciate your understanding that bathroom habits may vary among guests, and we continue to remind all guests to follow proper usage for hygiene and comfort. We hope you will consider giving us another opportunity in the future to provide you with a more comfortable and enjoyable stay. Best Regards, From the team at Jyu
A***i
icon-Leisure
Leisure
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8.2
/10
Reviewed 17 week(s) ago
The location is close to the MRT. The walk isn't too far. The hotel's facilities are quite complete. Laundry and ironing services are available. The room is quite spacious, not too cramped for two people, with a queen-size bed. The toilet has a bidet.
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Accommodation's Reply
27 Aug 2025
Dear Guest, Warmest Greetings from Jyu Capsule Hotel! Thank you for taking the time to share your review of Jyu Capsule Hotel. We are delighted to hear that you enjoyed our convenient location near the MRT, as well as our range of facilities, including laundry and ironing services. It is wonderful to know that you found the room comfortable and spacious enough for two, and that the queen-size bed and bidet-equipped toilet added to your stay experience. We truly appreciate your kind feedback and look forward to welcoming you back on your next visit to Singapore. Best Regards, From the team at Jyu
Putra N. H. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 90 week(s) ago
A pleasant experience. The place was cozy, the staff are friendly, the bathroom area is clean and comfortable to use. The communal space is great to use for working. Very close to Chinatown MRT station.
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varisara
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9.1
/10
Reviewed 92 week(s) ago
It was great 👍❤ if I come back again, I will stay here.
3 people find it helpful
Accommodation's Reply
21 Mar 2024
Dear Valued Guest, Warmest Greetings from Jyu Capsule Hotel! Thank you for your wonderful feedback! We are glad to hear that you enjoyed your stay with us and we hope to have the pleasure of hosting you again soon. We hope to have the opportunity to welcome you back in the future! Best Regards, From the team at Jyu
Cherylyn C.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 93 week(s) ago
The capsule hotel is so clean and quiet. You can access the hair dryer and ironing station for free. You need coins for laundry. There are a lot of cubicles in the comfort rooms. Even after checking out, I can still stay until 7 pm in the common room. The staff is welcoming and good in speaking English.
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Accommodation's Reply
21 Mar 2024
Dear Valued Guest, Warmest Greetings from Jyu Capsule Hotel! Thank you for sharing your experience with us. We are thrilled to hear that the facilities were clean and well-maintained and that you found the staff to be welcoming and proficient in English. The laundry services and access to the common room after check-out are certainly convenient amenities. We hope to have the opportunity to welcome you back in the future! Best Regards, From the team at Jyu
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 93 week(s) ago
The hotel was amazing, it's a great choice to stay in a capsule hotel. It's near the MRT station so we have easy access to anywhere, and it's surprisingly clean although there were many guests in 1 room.
1 people find it helpful
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Dina A. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 110 week(s) ago
Nice hostel, clean bathroom, staff was helpful, everything was neat. Location is on point!
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Accommodation's Reply
23 Nov 2023
Dear Dina Aulia Nurfiana, Warmest Greetings from Jyu Capsule Hotel! Thank you for sharing your stay experience with us. We take great pride in maintaining a high standard of cleanliness and providing our guests with a comfortable environment. Your kind words about our clean facilities are greatly appreciated. It's also wonderful to know that you found our staff to be very helpful. We take great pride in ensuring that our guests feel welcome and have all the information they need for a comfortable stay. Our convenient location is indeed a plus, and we're glad it added to your overall satisfaction. Your feedback is valuable to us, and we will continue to work on providing the best possible experience for our guests. We look forward to welcoming you back in the future. Thank you for choosing to stay with us! Best Regards, From the team at Jyu
Okki S.
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9.7
/10
Reviewed 112 week(s) ago
Definitely one of the best hostel I've ever stayed in! Trust me, I've been to countless hostels in Europe, Japan, Indonesia, Malaysia, & Singapore. They're the best! Seamless check-in/check-out process. Super clean! And their attention to details is flawless. Will stay here again some time in the future.
1 people find it helpful
Accommodation's Reply
26 Oct 2023
Dear Okki Sutanto, Warmest Greetings from Jyu Capsule Hotel! Thank you for taking the time to share your feedback with us. We are absolutely thrilled to hear that your stay with us was the best you've ever had. Your praise warms our hearts and motivates us to continue delivering exceptional service. We would also like to thank you for your kind appreciation for the cleanliness of our establishment and the seamless check-in & out truly warms our hearts. We can't wait to welcome you back for another enjoyable stay in the future. If you have any more feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Best Regards, From the team at Jyu
Marsha T. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 119 week(s) ago
Amazing! Super neat, super clean, super comfortable. Subscribe if that's how it works
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3 people find it helpful
Accommodation's Reply
21 Sep 2023
Dear Marsha, Warmest Greetings from Jyu Capsule Hotel! Thank you so much for taking the time to leave a review about your recent stay at our capsule hotel. We truly appreciate your feedback, and we're thrilled to hear that you had an amazing stay with us. It's great to know that you found our capsule hotel to be neat, clean, and super comfortable. Maintaining a neat and clean environment is a top priority for us, and we're delighted that it contributed to a comfortable stay for you. Once again, thank you for choosing our capsule hotel for your stay, and we hope you consider returning in the future. Best Regards From the team at Jyu
Ngo T. T. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 120 week(s) ago
Love it! The staffs are really helpful and friendly!
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Accommodation's Reply
03 Sep 2023
Dear tien tien, Warmest Greetings from Jyu Capsule Hotel! Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel! We are absolutely thrilled to hear that your stay with us was the best you've ever had. Your praise warms our hearts and motivates us to continue delivering exceptional service. It's especially heartwarming to know that you found our staff to be helpful and friendly. Our team takes great pride in providing exceptional hospitality and making our guests feel welcomed and comfortable. Your recognition of their efforts means a lot to us. We truly appreciate your feedback and hope to have the pleasure of hosting you again in the future. Should you need anything, please don't hesitate to reach out to us. Best Regards From the team at Jyu
Suhardi W. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 128 week(s) ago
Clean Facility, Great Service and easy to find. Just walk around 3 min from Chinatown MRT and voila you are there! Worth Capsule hotel. They also provide towel, bathroom sandals, and toothbrush. Its cheap too! Easy 5stars!
1 people find it helpful
Accommodation's Reply
01 Aug 2023
Dear Suhardi Wijaya Halim, Warmest Greetings from Jyu Capsule Hotel! Thank you for choosing us as your preferred accommodation and for taking the time to share your stay experience. We take pride in providing guests memorable experiences and we are delighted to know that you had an overall great stay here with us. We are delighted to know that you like the amenities that we have provided too. Your kind words mean a lot to us, and it serves as a great motivation for all of us to continue delivering exceptional service to our valued guests like you. We look forward to welcoming you to stay with us again soon! Best Regards, From the team at Jyu
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