Dear Guest,
Warmest Greetings from Jyu Capsule Hotel! Thank you for taking the time to share your feedback regarding your recent stay at Jyu Capsule Hotel. We sincerely appreciate all guest insights as they help us improve our services.
We are sorry to hear that your experience did not meet your expectations. We take guest comfort and cleanliness very seriously, and we regret that you encountered issues with room hygiene and odors. Please rest assured that we have shared your comments with our housekeeping team to ensure all rooms, bedsheets, and laundry areas are thoroughly cleaned and maintained to the highest standard. Regarding your observation about our staff, we understand the importance of friendly and approachable service. We will provide additional training to our team to ensure they engage warmly and confidently with all guests.
We also appreciate your understanding that bathroom habits may vary among guests, and we continue to remind all guests to follow proper usage for hygiene and comfort. We hope you will consider giving us another opportunity in the future to provide you with a more comfortable and enjoyable stay.
Best Regards,
From the team at Jyu